Air New Zealand

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Air New Zealand Flight Schedules & Price


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Air New Zealand Features

Cabin Baggage 7 kg - AIR NEW ZEALANDCabin Baggage 7 kg
Check-in Baggage 7 kg - AIR NEW ZEALANDCheck-in Baggage 7 kg
Check-in close at 7 minutes - AIR NEW ZEALANDCheck-in close at 7 minutes
  • About

  • Baggage

  • Policy

  • Terms

  • COVID-19 Info

Air New Zealand is a national airline owned by New Zealand. The airline is based in Auckland, which is located near Mangere in the southern part of Auckland's urban area and is headquartered in a building called "The Hub," which is located 20 km (12 miles) from Auckland Airport, in the Auckland Wynyard Quarter. Air New Zealand operates scheduled passenger flights to 20 domestic and 32 international destinations in 20 countries, mainly around and within the Pacific Rim. Air New Zealand has been a member of the Star Alliance since 1999.

In 1940, Air New Zealand, originally was Tasman Empire Airways Limited (TEAL), a company that operates trans-Tasman flights between New Zealand and Australia. TEAL became wholly owned by the New Zealand government in 1965, which was later renamed Air New Zealand. The airline served international routes until 1978 when the government merged TEAL with the New Zealand domestic airline, National Airways Corporation (NAC), into one airline under the name Air New Zealand. Air New Zealand was privatized in 1989 but returned to government property in 2001 after being close to bankruptcy because it failed to cooperate with the Australian airline Ansett Australia

The Air New Zealand route network focuses on Australasia and the South Pacific, with long-haul services to East Asia, America, and the United Kingdom. Air New Zealand currently operates a fleet of Airbus A320s, the Airbus A320neo family, Boeing 777 and Boeing 787 jets, as well as regional ATR 72 fleets and Bombardier Q300 turboprops. Air New Zealand was awarded the Airline of the Year in 2010 and 2012 by the Air Transport World Global Airline Awards. Also, in 2014, Air New Zealand was ranked as the safest airline in the world by JACDEC.

Air New Zealand Flight Class

Air New Zealand operates four classes on its flights, namely Economy Class, Skycouch Economy Class, Premium Economy Class, and Premier Business Class. The services and facilities offered by all four classes are of high quality. See the explanation below for complete information:

Economy class

  • Amenities
  • Seats with a width of 17.2 inches, a distance of 31-33 inches, and a backrest of 5 inches (Dimensions and configurations may vary depending on aircraft type)
  • Cabin luggage up to 7 kg
  • Baggage registered up to 23 kg
  • In-Flight Entertainment (9 inch HD touch screen)
  • Airpoints Dollars ™ and Status Points on every flight

  • In-Flight Meals
  • Enjoy the fresh taste of delicious meals with a special menu of the world-famous Air New Zealand
  • A wide selection of premium New Zealand wines to complement each dish

  • Economy Class Fleet
  • Boeing 787-9
  • Boeing 777-300
  • Boeing 777-200

Skycouch Economy Class

  • Amenities
  • The chairs are the same as the Economy Class seats, with the addition of folded footrests to form a sofa that can be arranged from 60 to 90 degrees
  • The armrest on the side of the window is pointing up to create a comfortable lounge space. All the armrests on the middle seat also disappear behind the chair
  • There is an extra safety seat for passengers who want to lie down

  • In-Flight Meals
  • Enjoy the fresh taste of delicious meals with a special menu of the world-famous Air New Zealand
  • A wide selection of premium New Zealand wines to complement each dish

  • Skycouch Economy Class Fleet
  • Boeing 777
  • Boeing 787-9

Premium Economy Class

  • Amenities
  • More private space
  • Choose a standard free chair
  • Two cabin baggage (up to 7 kg each)
  • Two pieces of checked baggage (up to 23 kg each)
  • In-flight entertainment
  • Premium check-in
  • Amenity kit
  • Higher Dollar Airpoints and Status Points

  • In-Flight Meals
  • Enjoy the fresh taste of delicious meals with a special menu of the world-famous Air New Zealand
  • A wide selection of premium New Zealand wines to complement each dish

  • Premium Economy Class Fleet
  • Boeing 777-300
  • Boeing 777-200
  • Boeing 787-9 Dreamliner

Premier Business Class

  • Amenities
  • A super-soft leather chair that turns into a luxurious flatbed, with a memory foam mattress, two full-size pillows, and a comfortable duvet
  • All flatbeds have hallway access.
  • Flat or leather armchairs with more private space
  • Choose a standard free chair
  • Two pieces of cabin baggage (up to 7 kg each)
  • Three pieces of checked baggage (up to 23 kg each)
  • In-flight entertainment
  • Free food and drinks
  • Higher Dollar Airpoints and Status Points
  • Ottoman footrests that serve as a guest seat

  • In-Flight Meals
  • Enjoy the fresh taste of delicious meals with a special menu of the world-famous Air New Zealand
  • A wide selection of premium New Zealand wines to complement each dish

  • Premier Business Class Fleet
  • Boeing 777-300
  • Boeing 777-200
  • Boeing 787-9 Dreamliner

Air New Zealand Loyalty Program

  • Airpoints

Airpoints is a frequent-flyer program from Air New Zealand. Members will get Airpoints Dollars, which can be exchanged for face value in any class on Air New Zealand flights. Members can also gain status levels, by increasing privileges from Silver to Gold, then Elite Gold, by accumulating their Status Points, which are obtained separately from Airpoints Dollars. Airpoints Gold and Airpoints Gold Elite have the same recognition as the status and benefits of Gold Star Alliance throughout the Star Alliance network. As for the status of Silver Airpoints is equivalent to Star Alliance Silver.

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Air New Zealand Customer Service

If you need further information, you can contact the Air New Zealand service center below:

  • Indonesia
    Air New Zealand
    H R Rasuna Said Kav.20
    Jakarta 12940, Indonesia
    Tel: +62 (21) 295 333 20
    Fax: +62 (21) 521 2021

Air New Zealand Airline Codes




  • There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).

  • Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.

  • Register your baggage in advance at the check-in counter before your flight.

  • Every passenger must occupy the seat which is determined during check-in.

  • Carry-on baggage must be put in luggage compartment or below the passenger’s seat.

  • Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.

  • Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.

  • It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.

Important notes:

  • Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.

  • Check-in counter would be closed 45 minutes before take-off.

  • .Please arrive at the boarding gate 30 minutes before your flight departs.

  • All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.

  • All passengers must abide [airlines] baggage allowance rules.

  • Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.

How to Cancel Your Flight at

  • Logged in to your account

  • Go to “My Order”.

  • Pick the flight you wish to cancel and then click “Refund”.

  • Choose the reason behind your decision to do a refund.

  • Read the terms & conditions carefully, then continue.

  • Pick the passenger doing the cancellation.

  • Check the estimate refund you would get and fill in the bank account information needed for refund process.

  • Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.


The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.



Refund as per the airline's normal rule. We suggest you to submit an Open Ticket.


Open Ticket

Open Ticket will change the form of your ticket into Credit.  The conditions for submitting an Open Ticket are as follows:


Ticket Purchase Date  : -
Flight Period                 : 24 January - 31 August 2020
Routes                           : All routes
Ticket Validity Period  : 30 June 2021


Other Condition:

*Credit could not be transfer to different name / another passenger


How to do an Open Ticket:

If you want to submit an Open Ticket, please contact with a statement such as an example below:


I agree to do an Open Ticket with the following details:

Booking code :

Passenger name :

Flight route :


If the Open Ticket has been submitted to the, then you have agreed with all the information contained on this page. will immediately cancel your active flight schedule and will confirm this to you. The authority to use the ticket is entirely the responsibility of the passenger.



  • Reschedule/change fee will be waived.
  • Fare differences and other additional charges (e.g. applicable taxes) will apply
  • This should be done before your original date of travel.
  • New date of travel: before 30 June 2021.



  • Submitting a re-route can be done while using the same airline
  • Submissions are made at the related airlines
  • Fare differences and other additional charges (e.g. applicable taxes) will apply