Garuda Indonesia

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Garuda Indonesia Flight Schedules & Price

DESTINATIONCLASSPRICEDEPARTURE DATE
Soekarno Hatta (CGK) to Kuala Namu (KNO)EconomyIDR 1.224.000Tuesday, 18 August 2020
Soekarno Hatta (CGK) to Kuala Namu (KNO)EconomyIDR 1.224.000Monday, 17 August 2020
Soekarno Hatta (CGK) to Kuala Namu (KNO)EconomyIDR 1.224.000Sunday, 16 August 2020
Soekarno Hatta (CGK) to Kuala Namu (KNO)EconomyIDR 1.224.000Saturday, 15 August 2020
Soekarno Hatta (CGK) to Minangkabau (PDG)EconomyIDR 1.037.000Wednesday, 12 August 2020

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Garuda Indonesia Features

Cabin Baggage 7 kg - GARUDA INDONESIACabin Baggage 7 kg
Check-in Baggage 7 kg - GARUDA INDONESIACheck-in Baggage 7 kg
Check-in close at 7 minutes - GARUDA INDONESIACheck-in close at 7 minutes
  • Review

  • About

  • Baggage

  • Policy

  • Terms

  • COVID-19 Info

8.4/10
Based on 69 review.
  • Cleanliness8.6
  • Price7.7
  • Punctuality8.3
  • Service8.5
  • Comfortness8.7
  • 6.6Not that bad

    But it's really expensive in comparison to other services in the market

    - Orest Bilous -
  • 7.8Penerbangan dengan Garuda

    Makanan yang disediakan pada penerbangan saya kali ini kurang enak, waktu penerbangannya pun kadang suka terlambat sehingga jadwal kerja kita suka terganggu. Selain dari itu pelayanan garuda cukup baik.

    - Stella Esther Kounang -
  • 9.6Keren banget

    Wuih mantap banget dah naik Garuda Indonesia. Kemarin itu harusnya berangkat jam 3 siang tapi dapat informasi pesawat rusak dan penerbangan selanjutnya pukul 8 malam. Sebagai gantinya kami dapat nunggu di executive lounge + 300.000 rupiah yang berdasarkan peraturan pemerintah harus diberikan kepada penumpang jika keterlambatan lebih dari 4 jam. In flight... Sempurna sampai landing

    - M Habibie Ibnu Halim -

Want to travel with cheap airplane tickets but still get five-star comfort while on a trip? Order Garuda Indonesia flight tickets from tiket.com if you want a comfortable and economical flight as your travel companion.

Garuda Indonesia airline tickets are always sought after by potential passengers who want to travel with classy flights. Because Garuda Indonesia is the pride airline of Indonesia, which has received 5-star awards from Skytrax, no doubt, they certainly provide world-class service.

Founded in 1947 as KLM Interinsulair Bedrijf, the airline is now a major airline and the 20th member of the SkyTeam global airline alliance. Initially, the airline was named "Indonesian Airways," then changed to "Garuda Indonesia Airways." The name "Garuda" proposed by the first president of the Republic of Indonesia, Ir. Soekarno, with the hope that this airline could fly across the sky of the Archipelago, such as the Garuda Bird of Lord Vishnu. The airline headquartered at Soekarno-Hatta International Airport in Tangerang.

Garuda Indonesia offers flights with clean cabins and friendly and classy crew. Also, delicious food is available for passengers to enjoy during the flight, ranging from Indonesian, Asian, and Western food.

The concept of the Garuda Indonesia Experience service will make you feel Indonesian hospitality wherever you fly. Besides, a variety of typical Indonesian icons are also present, such as ornaments in the aircraft, cabin crew uniforms, and unique Indonesian fragrances.


Garuda Indonesia Flight Class

Garuda Indonesia prioritizes the comfort of its passengers, so do not be surprised if they provide interesting entertainment in flight. Fly with Garuda Indonesia and experience a fantastic trip. In addition to providing a comfortable and safe flight for you, the Garuda Indonesia airline is also committed to providing maximum service to its passengers. You can choose Garuda Indonesia flight tickets with flight classes that suit your budget and needs. This airline offers 3 (three) flight classes:

Economy Class

  • Amenities
  • More spacious and comfortable legroom.
  • Reclining seats.
  • In-flight entertainment services (touch screen TV).
  • USB & electrical outlet in each seat.

  • In-flight Meal
  • Indonesian, Western, or Asian food (flight duration more than 90 minutes).
  • Snacks and mineral water (flight duration less than 90 minutes).
  • Hot and cold drinks.
  • For special diet menus, please contact the airline in advance to make reservations early, at least 24 hours before departure.

  • Economy Class Fleet
  • Boeing 777-300ER
  • Airbus A330-300
  • Airbus A330-200
  • Boeing 737 Max 8
  • Boeing 737-800NG
  • CRJ1000 NextGen
  • ATR 72-600

Business Class

  • Amenities
  • Thirty-eight seats that have direct access to the hallway.
  • A 21.2-inch wide seat that can be adjusted into a flatbed.
  • Seat spacing is 43 inches.
  • Personal storage.
  • USB & electrical outlet.
  • 15-inch touch screen LCD with an innovative Panasonic eX2 inflight entertainment system.
  • Hypoallergenic pillow with cotton cover.
  • Furtex-plush soft duvet.
  • L'occitane Package (for Business Class flights on the Asia - Oceania route).

  • In-flight Meal
  • The menu adapted to flight routes (international).
  • 5-star qualified chefs prepare all menus.
  • For special diet menus, please contact the airline in advance to make reservations early, at least 24 hours before departure.


  • Business Class Fleet
  • Boeing 777-300ER
  • Boeing 737-800NG
  • Airbus A330-200
  • Airbus A330-300
  • CRJ1000 NextGen

First Class

  • Amenities
  • Garuda Indonesia First Class Lounge.
  • Sliding door for privacy.
  • Ergonomic chair, with 82-inch pitch and 22-inch width that can transform into a luxurious full-flat (180 °) bed with a mattress, duvet, pillows, and backrest.
  • Hidden table.
  • Wi-Fi.
  • Seat control unit with a touch screen panel.
  • Entertainment with a 23.5-inch touch screen LCD, equipped with remote control, and soundproof headphones.
  • Wardrobe and personal storage.
  • Personal reading light.
  • Slippers.
  • Loungewear for men and women.
  • Luxury amenities.
  • Exclusive stationery.
  • Branded toiletries.

  •  In flight Meal
  • Indonesian and International Cuisine prepared by Chef-on-board.
  • A variety of drinks, champagne, sake, tea, coffee, juice, or mineral water, with macadamia nuts.
  • For special diet menus, please contact the airline in advance to make reservations early, at least 24 hours before departure.

  • First Class Fleet
  • Boeing 777-300ER

Garuda Indonesia Loyalty Program

For you loyal Garuda Indonesia passengers, don't miss out on this one beneficial information! Garuda Indonesia provides a GarudaMiles loyalty program, which you can use to collect miles every time you fly with Garuda Indonesia or other airlines that are partners with Garuda Indonesia. Later, the miles that you have collected can be exchanged for free tickets to various destinations or upgrade tickets from economy class to business class.

Also, there are still more benefits from GarudaMiles. You can get a special check-in counter at the airport, an additional baggage allowance, become a priority passenger for ticket reservations, access to Garuda Indonesia lounges at the airport, and much more! Even small children can become members because Garuda Indonesia provides the GarudaMiles Junior program for children aged 2-11 years.


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Garuda Indonesia Customer Service


  • Phone number:
  • (021) 2351-9999
    0804-1-807-807

  • Address:
    Management Building, Garuda City
    Soekarno-Hatta International Airport
    Tangerang 15111, Indonesia.


  • E-mail: CS@garudamiles.com


Garuda Indonesia Airline Code


    IATA Code: GA

    ICAO Code: GIA

    Callsign: INDONESIA

    • There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).


    • Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.


    • Register your baggage in advance at the check-in counter before your flight.

    • Every passenger must occupy the seat which is determined during check-in.

    • Carry-on baggage must be put in luggage compartment or below the passenger’s seat.

    • Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.

    • Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.

    • It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.


    Important notes:

    • Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.

    • Check-in counter would be closed 45 minutes before take-off.

    • .Please arrive at the boarding gate 30 minutes before your flight departs.

    • All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.

    • All passengers must abide [airlines] baggage allowance rules.

    • Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.

    How to Cancel Your Flight at tiket.com

    • Logged in to your tiket.com account

    • Go to “My Order”.

    • Pick the flight you wish to cancel and then click “Refund”.

    • Choose the reason behind your decision to do a refund.

    • Read the terms & conditions carefully, then continue.

    • Pick the passenger doing the cancellation.

    • Check the estimate refund you would get and fill in the bank account information needed for refund process.

    • Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.


    Important

    The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.

    The applicable policy will still follow the airline regulations when the request is submitted.

     

    During the period of adaptation of new habits, all Garuda Indonesia flight ticket purchases will follow the provisions of the SE Task Force for Acceleration of Handling COVID-19 No.9/2020 concerning Criteria and Requirements for Travel of People in the Adaptation Period of New Habits Towards a Productive and Safe Community Coronavirus Disease 2019 (COVID -19) and other related regulations.

     

    Prospective passengers of Garuda Indonesia with flight periods starting from 08 June 2020 must include:

     

     

    Flight route

    (1)

    Health Certificate with Rapid Non-Reactive Test Results or PCR / Negative Swabs

    (2)

    Medical Letter with Negative PCR / Swab Test Results

    (3)

    Other requirements (refer to the provisions of the Government / Regional Government / Local Authority)

    International Flights

    Other Countries / Overseas Destinations

       

    Document requirements refer to information or conditions on the government website, embassies, and related authorities of the destination country or the official IATA website. Click here

    To CGK / SUB 

    v

     
    • Indonesian entry requirements are following IATA Tematic Provisions.

    • Specifically, for international flight passengers to Jakarta (CGK) and Surabaya (SUB), if they do not bring PCR/Swab test results, they are still allowed to fly. Still, PCR/Swab tests will be conducted in Indonesia. They will undergo quarantine until the PCR results come out (foreigners (WNA)/WNI can carry out the quarantine process at the hotel recommendation from the Task Force Team at their own expense).

    To DPS

     

    v

    • Indonesian entry requirements are following the provisions on the official IATA website.

    Domestic Flights

    To/from CGK

    v

     

    CLM for Jakarta departure / destinations:

    Download JAKI application or click here. (valid for 7 days) 

    To DPS

    v

     

    Special application form for Bali destinations:

    Click here

    To BPN, BEJ, & AAP    v  

    To/From DJJ

     

    v

    Flights to DJJ:

    • KTP/Non-Papuan Identity: compulsory with a negative PCR / Swab test result.

    • KTP/KK/Domicile/Work Letters/Service Letters in Papua (including families of workers): negative/non-reactive results from the Rapid/PCR/Swab test and related identity cards/certificates.

    Flights from DJJ:

    • KTP/Non-Papua Identity: required to include a letter will not return to Papua within the next one year. (For the Papua KTP/Papua Domicile/Working in Papua, the regulation does not apply).

    To GTO

    v

     

    Must be completed with Gorontalo Entrance Permit, which information can be accessed here or download the application “Sekitar Kita”(valid for 3 days), click here to download.

    To TIM

    v

     

    Flights from / to TIM:

    Passengers are required to repeat a Rapid Test at the arrival terminal if:

    • Not carrying a Covid-19 free certificate
    • Invalid Covid-19 free certificate
    • Passenger has a history of symptoms of Covid-19 for the last 14 days

    The repeated Rapid Test fare will be paid by the passenger and if the result is reactive, the passenger will be isolated in a place that has been provided by the Mimika Regency Government and is scheduled to conduct a Swab / PCR test at the paseenger's expense, if it is positive for Covid-19 then the treatment fare will be the responsibility of the government.

    To/from AMQ

    v

     

    Must be completed with an Ambon Exit and Entry Permit (SIKM) which information can be accessed here or visit this page: click here

    To/fromi MKQ

    v

     
    • A letter of introduction from the agency for those traveling on business.

    • Equipped with Merauke In and Out Permit (SIKM) which can be accessed here or for departure to MKQ, can use SIKM issued by the area of origin/departure Task Force if any.

    To/from BIK

    v

     

    Flights from/to BIK:

    • The Rapid Test is valid for a maximum of 7 days before departure since a health facility issued it.

    Flights from BIK:

    • Must be completed with a Biak exit certificate issued by the COVID-19 Biak Task Force by submitting it directly to the Task Force office.

    From MDC

    v

     

    Rapid tests are carried out following the provisions of the North Sulawesi Provincial Government as follows:

    General public:

    • Prof. DR. R. D Kandou Hospital, Manado

    • Siloam Hospitals Manado

    • Prodia Clinical Laboratory, Manado

    Members of the TNI/POLRI:

    • Tk II R.W. Monginsidi Hospital

    • Tk III Bhayangkara Hospital, Manado

    City destinations other than those mentioned above

    v

       

    INFORMATION

    • Health certificates with negative results from PCR / Swab results and non-reactive results from Rapid test results are valid for a maximum of 14 days since they are issued by the health facility (exclude special requirements from the government / local authority).

    • Passengers may get an additional check at the arrival station from the local authority and are asked to fill out a form/affidavit following local regulations.

     

    ADDITIONAL INFORMATION:

    • For International Route Flights refer to the provisions of the IATA Tematic.
    • For Domestic Route Flights refer to the provisions of the SE Task Force for the Acceleration of Handling COVID-19 Number 9 2020 and/or Local Government Regulations.
    • For International & Domestic Route Flights (Connecting INT-DOM or vice versa), double requirements apply based on the needs of each sector, namely the provisions of the IATA Tematic, SE Task Force for Handling Acceleration of COVID-19 Number 9 2020 and/or Local Government Regulations. Example: SIN-CGK-UPG then SIN-CGK applies the international sector requirements according to the route, and CGK-UPG applies the domestic sector requirements according to the route.


    All arrivals must download and activate the Peduli Lindungi (Care Protect) application on mobile devices.

     

    Garuda Indonesia is not responsible for errors or lack of required documents and has the right to cancel passenger flights that do not meet the intended requirements. Please click here for more info.

     

    Social Distancing Procedures

    1. Garuda Indonesia is actively educate passengers to take care of their health especially when they are about to have flight, to ensure it. Body temperatures will always be checked upon boarding. Hand sanitizers on every touch-point pre-flight and on board will also be provided.
    2. Garuda Indonesia also highly put our efforts to implement social distancing for passengers on board by giving an empty seat between each passenger.

    3. All passengers of Garuda Indonesia are required to wear a reusable non-medical mask at the airport and during flight.


    Refund

    Refunds for Garuda Indonesia Airlines are not currently given in cash, but in the form of EMD / Travel Vouchers. Refund submission must be made before your initial travel date. The conditions for submitting an EMD / Travel Vouchers refund are as follows:

     

    Ticket Purchase Date                            : On / before 23 April 2020
    Initial Flying Period                               : January 24, 2020 - August 31, 2020
    Flight Routes                                          : All International Routes (Except Middle East Area & Interlining)
    EMD / Travel Voucher Validity Period :  Up to 31 December 2021

     

    Ticket Purchase Date                            : On / before 31 May 2020
    Initial Flying Period                               : January 24, 2020 - June 30, 2020
    Flight Routes                                          : All Domestic Routes
    EMD / Travel Voucher Validity Period : Up to 31 December 2021

     

    Ticket Purchase Date                            : On / before 10 July 2020
    Initial Flying Period                               : January 24, 2020 - September 30, 2020
    Flight Routes                                          : From /to / via Melbourne, Sydney, Perth Routes
    EMD / Travel Voucher Validity Period : Up to 31 December 2021

     

    Other Condition:
    * EMD / Travel Vouchers are transferable on condition that the initial passenger provides a letter of attorney and a copy of an identity card

    * The initial ticket owner must arrive when activating the latest ticket.

    * No show fees apply when reservations are not canceled before the flight according to airline regulations
    * For name changes (corname) on EMD / Travel Vouchers, Submissions must be made at the relevant airline

    * If the passenger does not have a certain new flight schedule / route, passengers are allowed to extend and redeem the  EMD / Travel Vouchers until December 31, 2021

     

    How to Apply for an EMD / Travel Voucher Issuance:

    If you want to cancel the ticket and issue an EMD / Travel Voucher, you can submit a refund through the flight refund feature in tiket.com. For more information, please check Click here.

     

    Refunds that you will receive are not in the form of cash but still in the form of EMD / Travel Vouchers which will be sent via the registered email at the time of booking. 


    Open Ticket

    The conditions for submitting an Open Ticket are as follows:

     

    Ticket Purchase Date  : On / Before 23 April 2020.
    Flight Period                 : 24 January - 31 August 2020.
    Routes                           : All international routes (except Middle East route & operated by other airlines).
    Ticket Validity Period  : Up to 31 December 2021.

     

    Ticket Purchase Date  : On / Before 31 May 2020.
    Flight Period                 : 24 January - 30 June 2020.
    Routes                           : All domestic routes.
    Ticket Validity Period  : Up to 31 December 2021.

     

    Ticket Purchase Date  : On / before 10 July 2020
    Flight Period                 : 24 January 2020 - 30 September 2020
    Routes                           : From /to / via Melbourne, Sydney, Perth Routes
    Ticket Validity Period  : Up to 31 December 2021.

     

    Other Conditions:

    * If the passenger does not have a certain new flight schedule / route, passengers are allowed to extend the ticket validity period until December 31, 2021

     

    How to do an Open Ticket:

    If you want to submit an Open Ticket, please contact tiket.com with a statement such as an example below:

     

    I agree to do an Open Ticket with the following details:

    Booking code :

    Passenger name :

    Flight route :

     

    If the Open Ticket has been submitted to the tiket.com, then you have agreed with all the information contained on this page. tiket.com will immediately cancel your active flight schedule and will confirm this to you. The authority to use the ticket is entirely the responsibility of the passenger.


    Reschedule

    The following are rescheduling provisions from Garuda Indonesia Airline:

    Date of Issue Date of Travel Reschedule Rules Routes
    On/Before 23 April 2020 24 January 2020 - 31 July 2020 The new flight should be done before 31 December 2021.
    (Completed travel - already back to the origin)
    All International routes (except MEA & Interlining).
    On/Before 31 May 2020 24 January 2020 - 30 June 2020 The new flight should be done before 31 December 2021.
    (Completed travel - already back to the origin)
    All Domestic routes
    On / before 10 July 2020 24 January 2020 - 30 September 2020 The new flight should be done before 31 December 2021.
    (Completed travel - already back to the origin)
    From /to / via Melbourne, Sydney, Perth Routes
    • Reschedule / change fee will be waived
    • Waiver for reschedule / change fee permitted for one time only
    • Fare differences and other additional charges (e.g. applicable taxes) will apply


    Reroute

    • Submitting a re-route can be done while using the same airline
    • Submissions are made at the related airlines
    • Reroute / change fee will be waived
    • Waiver for reroute / change fee permitted for one time only
    • Reroute from/to/via Melbourne become from/to/via Sydney or Perth (vice versa) for travel date 1 July - 30 September 2020, difference fare will not be applied
    • If the reroute ticket price is greater than the EMD / Travel Voucher value given, the difference fare will be paid by the passenger. If the ticket price is lower than the EMD / Travel Voucher given, then the difference fare will not be given to the passenger.