Hong Kong Airlines

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Hong Kong Airlines Flight Schedules & Price

DESTINATIONCLASSPRICEDEPARTURE DATE
Soekarno Hatta (CGK) to Hong Kong International Apt (HKG)EconomyIDR 16.748.200Sunday, 08 November 2020
Soekarno Hatta (CGK) to Hong Kong International Apt (HKG)EconomyIDR 17.250.600Sunday, 01 November 2020

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Hong Kong Airlines Features

Cabin Baggage 7 kg - HONG KONG AIRLINESCabin Baggage 7 kg
Check-in Baggage 7 kg - HONG KONG AIRLINESCheck-in Baggage 7 kg
Check-in close at 7 minutes - HONG KONG AIRLINESCheck-in close at 7 minutes
  • About

  • Baggage

  • Policy

  • Terms

  • COVID-19 Info

Hong Kong Airlines Limited is an airline based in Hong Kong, with its headquarters in the Tung Chung district and its main center at Hong Kong International Airport. The airline was established in 2006 as a member of the HNA Group and operated flights to more than 30 destinations in the Asia Pacific and North America. Hong Kong Airlines also maintains 91 interline and 19 codeshare agreements with several airline partners and ferry service providers.

Hong Kong Airlines is a full-service airline with strong roots in Hong Kong. The airline is committed to offering an exceptional customer experience that promises to be "Truly Hong Kong," featuring "Passion for Service" and for "Deliver More" by stepping forward at every step of the journey. At present, all aircraft owned by Hong Kong Airlines are Airbus planes, which consist of 34 passenger planes and two cargo planes.


Hong Kong Airlines Flight Class

Hong Kong Airlines provides two class choices for passengers, namely Economy Class and Business Class. The services and facilities offered by both classes are of high quality. See the explanation below for complete information:


Economy class

  • Amenities
  • In-flight entertainment or 10-18 inch overhead LCD monitor located around the cabin
  • Magazine and on-board shopping

  • In-Flight Meals
  • Chinese traditional cake
  • Alternative food for passengers with specific dietary restrictions. Passengers must order food in advance at least 24 hours before departure

  • Economy Class Fleet
  • Airbus A330-200
  • Airbus A330-300
  • Airbus A320-200
  • Airbus A350-900

Business-class

  • Amenities
  • In-flight entertainment or 10-18 inch overhead LCD monitor located around the cabin
  • Magazine and on-board shopping
  • Check-in priority and boarding priority
  • Luxurious flatbed chair
  • Amenity kit from Ricebowl Republic (specific routes)

  • In-Flight Meals
  • Traditional Chinese cake, Hong Kong-style milk tea, Yuanyuang tea, and dim sum
  • A blend of Chinese and Western gourmet
  • Alternative food for passengers with specific dietary restrictions. Passengers must order food in advance at least 24 hours before departure

  • Business Class Fleet
  • Airbus A330-200
  • Airbus A330-300
  • Airbus A320-200
  • Airbus A350-900

Hong Kong Airlines Loyalty Program

  • Fortune Wings Club

Fortune Wings Club is a frequent flyer program operated by Hong Kong Airlines and similar airlines, such as Grand China Air, Grand China Express, Hainan Airlines, and Lucky Air. Benefits of the Fortune Wings Club membership include exchange and increase airplane tickets, check-in First or Business Class counters, Club Autus and Club Bauhinia lounge access, bonus mileage, and extra baggage allowance. There are 5 (five) types of membership from Fortune Wings Club, namely Standard, Select, Silver, Gold, and Platinum.


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Hong Kong Airlines Customer Service

If you need further information, you can contact the Hong Kong Airlines service center below:

  • Jakarta Office
    General Sales Agent (GSA) of Indonesia
    Discover The World Marketing
    Mayapada Tower, 7th Floor, Suite 07-07
    Jl. Jenderal Sudirman Kav. 28
    Jakarta 12920, Indonesia
    Telephone Number: (62-21) 5212129
    Fax: (62-21) 5212021
    Email: support@discoverjkt.net


Airline Code Hong Kong Airlines

IATA Code: HX

ICAO Code: CRK

Call Sign: BAUHINIA

  • There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).


  • Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.


  • Register your baggage in advance at the check-in counter before your flight.

  • Every passenger must occupy the seat which is determined during check-in.

  • Carry-on baggage must be put in luggage compartment or below the passenger’s seat.

  • Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.

  • Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.

  • It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.


Important notes:

  • Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.

  • Check-in counter would be closed 45 minutes before take-off.

  • .Please arrive at the boarding gate 30 minutes before your flight departs.

  • All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.

  • All passengers must abide [airlines] baggage allowance rules.

  • Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.

How to Cancel Your Flight at tiket.com

  • Logged in to your tiket.com account

  • Go to “My Order”.

  • Pick the flight you wish to cancel and then click “Refund”.

  • Choose the reason behind your decision to do a refund.

  • Read the terms & conditions carefully, then continue.

  • Pick the passenger doing the cancellation.

  • Check the estimate refund you would get and fill in the bank account information needed for refund process.

  • Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.


Important

The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.

 

Refund

Refund as per the airline's rules below:

Ticket Purchase Date  : On / before 7 February 2020.
Flight Period                 : 31 January & 30 June 2020.
Routes                           : To / from Hongkong.
Refund Rules               : Normal regulation refund.

 

Ticket Purchase Date  : On / before 6 March 2020
Flight Period                 : 6 March - 30 June 2020.
Routes                           : Hongkong and Japan
Ticket Validity Period  : Full refund.

 

Ticket Purchase Date  : On / before 19 March 2020
Flight Period                 : 20 March - 30 June 2020.
Routes                           : Hongkong and Hanoi
Ticket Validity Period  : Full refund.

 

Ticket Purchase Date  : On / before 6 March 2020
Flight Period                 : 6 March - 30 June 2020.
Routes                           : Hongkong and Bangkok
Ticket Validity Period  : Full refund.

 

Other Condition:

* Waiver on cancellation and refund charges only applies to refund submitted within 60 days from the affected flight date.

 

Open Ticket

The conditions for submitting an Open Ticket are as follows:

 

Ticket Purchase Date  : On / before 7 February 2020.
Flight Period                 : 31 January and 30 June 2020
Routes                           : To / from Hongkong.
Ticket Validity Period  : 1 year from the initial ticket issuance.

 

Ticket Purchase Date  : On / before 6 March 2020
Flight Period                 : 6 March - 30 June 2020.
Routes                           : Hongkong and Japan.
Ticket Validity Period  : 1 year from the initial ticket issuance.

 

Ticket Purchase Date  : On / before 6 March 2020
Flight Period                 : 6 March - 30 June 2020.
Routes                           : Hongkong and Japan.
Ticket Validity Period  : 1 year from the initial ticket issuance.

 

Ticket Purchase Date  : On / before 6 March 2020
Flight Period                 : 6 March - 30 June 2020.
Routes                           : Hongkong and Japan.
Ticket Validity Period  : 1 year from the initial ticket issuance.

 

Other Conditions:

* Submissions are to be made on/before 30 June 2020 for travel with Hong Kong Airlines (HX) flight with a confirmed booking for arrival/departure/transit flights to/from Hong Kong between 31 January and 30 June 2020.
* Revised (new) travel date must be on or before 31 December 2020 and is subject to flight availability. In which case, the ticket expiry date will be adjusted accordingly.

 

How to do an Open Ticket:

If you want to submit an Open Ticket, please contact tiket.com with a statement such as an example below:

 

I agree to do an Open Ticket with the following details:

Booking code :

Passenger name :

Flight route :

 

If the Open Ticket has been submitted to the tiket.com, then you have agreed with all the information contained on this page. tiket.com will immediately cancel your active flight schedule and will confirm this to you. The authority to use the ticket is entirely the responsibility of the passenger.

 

Reschedule

  • Reschedule/change fee will be waived.
  • Fare differences and other additional charges (e.g. applicable taxes) will apply
  • Submissions are to be made on/before 30 June 2020 for travel with Hong Kong Airlines (HX) flight with a confirmed booking for arrival/departure/transit flights to/from Hong Kong between 31 January and 30 June 2020
  • Revised (new) travel date must be on or before 31 December 2020 and is subject to flight availability. In which case, the ticket expiry date will be adjusted accordingly

 

Reroute

  • Submitting a re-route can be done while using the same airline
  • Submissions are made at the related airlines
  • Reroute / change fee will be waived
  • Fare differences and other additional charges (e.g. applicable taxes) will apply
  • Submissions are to be made on/before 30 June 2020 for travel with Hong Kong Airlines (HX) flight with a confirmed booking for arrival/departure/transit flights to/from Hong Kong between 31 January and 30 June 2020
  • Revised (new) travel date must be on or before 31 December 2020 and is subject to flight availability. In which case, the ticket expiry date will be adjusted accordingly