Jetstar

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Jetstar Flight Schedules & Price

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Jetstar Features

Cabin Baggage 7 kg - JETSTAR AIRWAYSCabin Baggage 7 kg
Check-in Baggage 7 kg - JETSTAR AIRWAYSCheck-in Baggage 7 kg
Check-in close at 7 minutes - JETSTAR AIRWAYSCheck-in close at 7 minutes
  • About

  • Baggage

  • Policy

  • Terms

  • COVID-19 Info

Jetstar Airways Pty Ltd, or commonly called Jetstar, is an Australian low-cost airline headquartered in Melbourne. The airline is a subsidiary of Qantas, which was released to rival other Low-Cost Carriers, such as Virgin Blue. Jetstar carries around 8.5% of all passengers traveling in Australia.

The airline operates an extensive domestic network and regional and international services from its main base at Melbourne Airport using a mixed fleet of Airbus A320 and Boeing 787 Dreamliner. Like its parent, Qantas, Jetstar competes with Virgin Australia and Virginair's subsidiary, Tigerair Australia.

JetStar Airways is divided into four airlines according to their area, namely Jetstar Asia Airways, Jetstar Pacific Airlines, and Jetstar Japan. Every year, JetStar always tries to increase its flight routes to take passengers to see the world. Now, JetStar has reached 75 destinations spread across Asia and Australia with a total flight that can reach 4000 numbers.


Jetstar Flight Class

Jetstar always provides the best service for all its passengers. This service can be seen from the various awards successfully achieved by Jetstar, such as:

  • Top 10 safest LCCs in the world by airlineratings.com (2019)
  • Best Low-Cost Airline - Australia / Pacific 2019, 2018, 2017, 2016 - 2011 (Skytrax)
  • Partner of the Year 2012 (Changi Airline Awards)
  • Top 5 Airlines by Absolute Growth in Cargo Carriage 2012 (Changi Airline Awards)
  • Best International Budget Airline 2011 (About.com Readers' Choice Award)
  • Top 5 Carriers for Passenger Growth 2009 (Changi Airline Awards)
  • Operational Excellence 2007 (Airline Business), and many more.

Jetstar offers several flight classes that are equipped with various optional features. See the explanation below for complete information:


Economy class

  • Amenities
  • Comfortable leather chair
  • Cabin luggage maximum of 7 kg
  • In-flight entertainment (additional fees apply)
  • There are facility improvement services, namely Starter Plus bundle, Starter Max bundle, Flex bundle (subject to additional charges)

  • In-Flight Meals
  • JetStar Economy Class passengers do not get free food during the flight. However, passengers can buy food on the plane (payment only using a credit card) or order food before the flight
  • For flights with short duration, only a choice of snacks and drinks are available
  • For flights with a long-haul, food and beverages will be provided for two times (with more payment)

  • Economy Class Fleet
  • Airbus A320-200
  • Airbus A320neo
  • Airbus A321-200
  • Airbus A321LR
  • Airbus A321XLR
  • Boeing 787-8

Business-class

Business Class flights are only available on some routes. Business Class is designed for businessmen or for passengers who want to feel more comfortable while traveling.

  • Amenities
  • A wide leather chair with more excellent pitch and strength in the seat
  • Priority check-in area
  • 30 kg of checked baggage
  • In-flight entertainment
  • Free blankets and pillows

  • In-Flight Meals
  • Passengers will be provided three kinds of food two times, lunch and dinner
  • Types of dishes to choose from are vegetarian food, Asian food, and Western food
  • There's also a selection of special drinks, namely 'Cellars in the Sky' wine and French Grinders coffee

  • Business Class Fleet
  • Boeing 787-8


Jetstar Loyalty Program

JetStar does not provide its loyalty program but joins the loyalty program of various other airlines. How to collect miles or loyalty points is very easy. Passengers only need to book Jetstar's Plus, Max, or Business Max flight tickets, then select the desired loyalty program, then enter the membership number. Flight points with JetStar can be combined with the Qantas Frequent Flyer program, Emirates Skywards, JAL Mileage Bank, and Lotusmiles (owned by Vietnam Airlines).


Buy Jetstar Tickets on tiket.com

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Jetstar Customer Service

If you need further information, you can contact the Jetstar service center below:

  • Australia
    PO Box 4713, Melbourne, VIC 3001, Australia
    Contact Jetstar: +61 3 9347 0091


  • Indonesia
    Customer Service Hotline:
    +6221 2555 6333 (Indonesian)
    +62 803 852 9779 (English)
    +613 9645 5999 (English)


Jetstar Airlines Code

IATA Code: JQ

ICAO Code: ANN

Call Sign: JETSTAR

  • There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).


  • Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.


  • Register your baggage in advance at the check-in counter before your flight.

  • Every passenger must occupy the seat which is determined during check-in.

  • Carry-on baggage must be put in luggage compartment or below the passenger’s seat.

  • Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.

  • Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.

  • It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.


Important notes:

  • Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.

  • Check-in counter would be closed 45 minutes before take-off.

  • .Please arrive at the boarding gate 30 minutes before your flight departs.

  • All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.

  • All passengers must abide [airlines] baggage allowance rules.

  • Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.

How to Cancel Your Flight at tiket.com

  • Logged in to your tiket.com account

  • Go to “My Order”.

  • Pick the flight you wish to cancel and then click “Refund”.

  • Choose the reason behind your decision to do a refund.

  • Read the terms & conditions carefully, then continue.

  • Pick the passenger doing the cancellation.

  • Check the estimate refund you would get and fill in the bank account information needed for refund process.

  • Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.


Important

The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.

 

Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.

tiket.com will continue to follow up until the refund process from the airline is complete.

 

 

Special Protocol

Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination. 

 

Starting from 1 December 2020, Jetstar passengers originating from Bangkok, Ho Chi Minh City, Jakarta, Kuala Lumpur, Penang and Phnom Penh will be able to transit through Singapore Changi Airport to cities approved for transit within the Jetstar Asia network, if their connection is within 48 hours. For more information regarding this matter, please click here.
 

 

Refund

The conditions for submitting refund are as follows:

  • Vouchers cannot be cashed either in cash or credit card balances if the vouchers are not exchanged.
  • Vouchers can be exchanged more than one time if there is still balance available in the voucher. To check voucher balance click here.
  • Vouchers are not transferable

Ticket Purchase Date

Flight Period

Routes

Type of Refund

Voucher Validity 

7 Mar - 31 Oct 2020 Before 31 Dec 2020 All Routes (If there is cancellation / suspension from the airline due to travel ban and lockdown) Voucher 12 months after the issuance of  Voucher

 

 

Reschedule

  • Reschedule fee will be waived
  • Submissions are made at the airline's website
  • Fare differences and other additional charges (e.g. applicable taxes) will apply

 

 

Reroute

  • Submitting a re-route can be done while using the same airline
  • Submissions are made at the related airlines
  • If the reroute ticket price is greater than the Voucher value given, the price difference will be paid by the passenger. If the ticket price is lower than the Voucher given, then the price difference will not be given to the passenger.