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Jetstar Airways Pty Ltd, or commonly called Jetstar, is an Australian low-cost airline headquartered in Melbourne. The airline is a subsidiary of Qantas, which was released to rival other Low-Cost Carriers, such as Virgin Blue. Jetstar carries around 8.5% of all passengers traveling in Australia.
The airline operates an extensive domestic network and regional and international services from its main base at Melbourne Airport using a mixed fleet of Airbus A320 and Boeing 787 Dreamliner. Like its parent, Qantas, Jetstar competes with Virgin Australia and Virginair's subsidiary, Tigerair Australia.
JetStar Airways is divided into four airlines according to their area, namely Jetstar Asia Airways, Jetstar Pacific Airlines, and Jetstar Japan. Every year, JetStar always tries to increase its flight routes to take passengers to see the world. Now, JetStar has reached 75 destinations spread across Asia and Australia with a total flight that can reach 4000 numbers.
Jetstar always provides the best service for all its passengers. This service can be seen from the various awards successfully achieved by Jetstar, such as:
Jetstar offers several flight classes that are equipped with various optional features. See the explanation below for complete information:
Business Class flights are only available on some routes. Business Class is designed for businessmen or for passengers who want to feel more comfortable while traveling.
JetStar does not provide its loyalty program but joins the loyalty program of various other airlines. How to collect miles or loyalty points is very easy. Passengers only need to book Jetstar's Plus, Max, or Business Max flight tickets, then select the desired loyalty program, then enter the membership number. Flight points with JetStar can be combined with the Qantas Frequent Flyer program, Emirates Skywards, JAL Mileage Bank, and Lotusmiles (owned by Vietnam Airlines).
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If you need further information, you can contact the Jetstar service center below:
IATA Code: JQ
ICAO Code: ANN
Call Sign: JETSTAR
There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).
Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.
Register your baggage in advance at the check-in counter before your flight.
Every passenger must occupy the seat which is determined during check-in.
Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.
Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.
Check-in counter would be closed 45 minutes before take-off.
.Please arrive at the boarding gate 30 minutes before your flight departs.
All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.
All passengers must abide [airlines] baggage allowance rules.
Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.
How to Cancel Your Flight at tiket.com
Logged in to your tiket.com account
Go to “My Order”.
Pick the flight you wish to cancel and then click “Refund”.
Choose the reason behind your decision to do a refund.
Read the terms & conditions carefully, then continue.
Pick the passenger doing the cancellation.
Check the estimate refund you would get and fill in the bank account information needed for refund process.
Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.
The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.
The applicable policy will still follow the airline regulations when the request is submitted.
Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.
tiket.com will continue to follow up until the refund process from the airline is complete.
Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination.
Starting from 1 December 2020, Jetstar passengers originating from Bangkok, Ho Chi Minh City, Jakarta, Kuala Lumpur, Penang and Phnom Penh will be able to transit through Singapore Changi Airport to cities approved for transit within the Jetstar Asia network, if their connection is within 48 hours. For more information regarding this matter, please click here.
The conditions for submitting refund are as follows:
Ticket Purchase Date
|Type of Refund||
|7 Mar - 31 Oct 2020||Before 31 Dec 2020||All Routes (If there is cancellation / suspension from the airline due to travel ban and lockdown)||Voucher||12 months after the issuance of Voucher|