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Kenya Airways, a member of the Sky Team Alliance and also a member of the African Airline Association since 1977, is a leading African airline that flies to 54 destinations worldwide, 41 of which are in Africa and carry more than four million passengers annually. Kenya Airways Ltd., better known as Kenya Airways, was founded in 1977, right after the dissolution of East African Airways.
The airline was owned by the Government of Kenya until April 1995 and was privatized in 1996, making Kenya Airways the first African country airline to succeed. Kenya Airways is currently a public-private partnership. The largest shareholder is the Government of Kenya (48.9%), 38.1% owned by KQ Lenders Company 2017 Ltd., followed by KLM, which has a 7.8% stake in the company. Private owners own the rest; shares are traded on the Nairobi Stock Exchange, Dar es Salaam Stock Exchange, and the Uganda Stock Exchange.
Kenya Airways continues to improve services by using 36 new model fleets, including its flagship B787 Dreamliner aircraft. Kenya Airways is proud to be at the forefront of connecting Africa to the international world through its hub at the ultra-modern Terminal 1A at Jomo Kenyatta International Airport in Nairobi. In January 2020, just as it celebrated the airline's 43rd anniversary, Kenya Airways was named the 2019 African Leading Airline by the World Travel Awards.
Kenya Airways operates two cabin classes, namely Business Class and Economy Class. The services and facilities offered by both classes are of high quality. See the explanation below for complete information:
Economy Class is perfect if you are looking for quality and service at an affordable price. Economic Class passengers can choose a seat that suits their needs during the flight (for additional fees).
Business Class or Premier World offers a luxurious experience that cannot be expressed in words.
Former Kenya Airways frequent flyer program, Msafiri was merged with Flying Dutchman from KLM in 1997, which in turn joined Air France and changed its name to Flying Blue in 2005, following the merger of the two companies. Gold Elite and Platinum Elite members from the Flying Blue program get JV Lounge facilities. This service is provided for Kenya Airways passengers, and passengers flying with airline partners. Simba Lounge is a service provided only for Kenya Airways Business passengers. Both lounges are located at Jomo Kenyatta International Airport.
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If you need further information, you can contact the Icelandair service center below:
IATA Code: KQ
ICAO Code: KQA
There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).
Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.
Register your baggage in advance at the check-in counter before your flight.
Every passenger must occupy the seat which is determined during check-in.
Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.
Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.
Check-in counter would be closed 45 minutes before take-off.
.Please arrive at the boarding gate 30 minutes before your flight departs.
All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.
All passengers must abide [airlines] baggage allowance rules.
Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.
How to Cancel Your Flight at tiket.com
Logged in to your tiket.com account
Go to “My Order”.
Pick the flight you wish to cancel and then click “Refund”.
Choose the reason behind your decision to do a refund.
Read the terms & conditions carefully, then continue.
Pick the passenger doing the cancellation.
Check the estimate refund you would get and fill in the bank account information needed for refund process.
Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.
The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.
The applicable policy will still follow the airline regulations when the request is submitted.
Refund as per the airline's normal rule. We suggest you to submit an Open Ticket.
The conditions for submitting an Open Ticket are as follows:
Ticket Purchase Date : Up to 30 June 2020.
Flight Period : Up to 30 June 2020.
Routes : All routes.
Ticket Validity Period : 1 year from the date of initial ticket issuance.
Submission should be made no later than 31 May 2020.
How to do an Open Ticket:
If you want to submit an Open Ticket, please contact tiket.com with a statement such as an example below:
I agree to do an Open Ticket with the following details:
Booking code :
Passenger name :
Flight route :
If the Open Ticket has been submitted to the tiket.com, then you have agreed with all the information contained on this page. tiket.com will immediately cancel your active flight schedule and will confirm this to you. The authority to use the ticket is entirely the responsibility of the passenger.