Lao Airlines

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Lao Airlines Flight Schedules & Price


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Lao Airlines Features

Cabin Baggage 7 kg - LOT - POLISH AIRLINESCabin Baggage 7 kg
Check-in Baggage 7 kg - LOT - POLISH AIRLINESCheck-in Baggage 7 kg
Check-in close at 7 minutes - LOT - POLISH AIRLINESCheck-in close at 7 minutes
  • About

  • Baggage

  • Policy

  • Terms

  • COVID-19 Info

Lao Airlines State Enterprise is Laos's national airline, headquartered in Vientiane and under the auspices of the Ministry of Public Works and Transportation. The airline operates domestic and international services to countries such as Cambodia, China, Japan, South Korea, Thailand, and Vietnam. Its primary operating base is Wattay International Airport in Vientiane.

Lao Airlines was founded in 1976 as the national airline of Lao PDR. The airline was initially been known as the Civil Aviation Company and was formed from the merging of Royal Air Lao and Lao Air Lines airlines, which became Lao Aviation in 1979. Then in 2000, a joint venture with China Yunnan Airlines and the Lao government was formed, which re-nationalized Lao Aviation.

The Laos national carrier initially began operations with a mixed fleet of Western aircraft, including Douglas DC-3 and DC-4, which operate on international and domestic routes, as well as a helicopter fleet that allows access to more remote areas. In 1994, Lao Airlines added a fleet with a new generation of European turboprop aircraft produced by ATR (Avions de Transport Regional) in France.

Lao Airlines Flight Class

Lao Airlines operates two classes on its flights, namely Economy and Business Class. The services and facilities offered by both classes are of high quality. See the explanation below for complete information:

Economy class

  • Amenities
  • There is no in-flight entertainment, but magazines and duty-free shopping
  • A comfortable chair with folding chair tray

  • In-Flight Meals
    Food/snacks on board and drinks are provided free (depending on flight time)

  • Economy Class Fleet
  • Airbus A320-214
  • ATR 72-500
  • ATR 72-600


  • Amenities
  • The chair is extra wide, soft, and comfortable
  • Lounge before flying, with free snacks provided

  • In-Flight Meals
  • Food/snacks on board and drinks are provided free (depending on flight time)

  • Business Class Fleet
  • Airbus A320-214

Lao Airlines Loyalty Program

  • Champa Muang Lao

Champa Muang Lao is a Lao Airlines frequent flyer program that offers many benefits or prize rewards for passengers. "Airline Awards" are defined as any awards available on Lao Airlines, such as free tickets, upgrade extra baggage, and discounts at the Muang Thong Hotel in Luang Prabang (World Heritage Site).

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Lao Airlines Customer Service

If you need further information, you can contact the Lao Airlines service center below:

  • Jakarta Office
    General Sales Agent (GSA) of Indonesia
    APG Indonesia
    Menara Imperium, LG-07 Floor
    Jl. HR. Rasuna Said Kav. 1
    Jakarta 12980, Indonesia
    Tel: (62-21) 8356215
    Fax: (62-21) 8353937

Airline Code Lao Airlines



Call Sign: LAO >

  • There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).

  • Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.

  • Register your baggage in advance at the check-in counter before your flight.

  • Every passenger must occupy the seat which is determined during check-in.

  • Carry-on baggage must be put in luggage compartment or below the passenger’s seat.

  • Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.

  • Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.

  • It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.

Important notes:

  • Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.

  • Check-in counter would be closed 45 minutes before take-off.

  • .Please arrive at the boarding gate 30 minutes before your flight departs.

  • All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.

  • All passengers must abide [airlines] baggage allowance rules.

  • Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.

How to Cancel Your Flight at

  • Logged in to your account

  • Go to “My Order”.

  • Pick the flight you wish to cancel and then click “Refund”.

  • Choose the reason behind your decision to do a refund.

  • Read the terms & conditions carefully, then continue.

  • Pick the passenger doing the cancellation.

  • Check the estimate refund you would get and fill in the bank account information needed for refund process.

  • Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.


The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.



Refunds for Lao Airline are not currently given in cash, but in the form of EMD / Travel Vouchers.  The conditions for submitting an EMD / Travel Vouchers refund are as follows:


Ticket Purchase Date                            : Before 21 March 2020.
Initial Flying Period                               : 21 March - 30 April 2020.
Flight Routes                                          : All Routes.
EMD / Travel Voucher Validity Period : 31 December 2020.


How to Apply for an EMD Issuance / Travel Voucher:

If you want to cancel the ticket and issue an EMD / Travel Voucher, contact with a statement like the example below:


I agree to cancel and change to EMD / travel voucher with the following details:

Booking code        :

Passenger name   :

Flight route          :


If the cancellation and issuance of the EMD / Travel Voucher has been submitted to, then you have agreed with all information contained on this page. will immediately cancel your active flight schedule and will confirm this to you. The authority to use the ticket is entirely the responsibility of the passenger.


Open Ticket

The conditions for submitting an Open Ticket are as follows:


Ticket Purchase Date  : Before 21 March 2020.
Flight Period                 : 21 March - 30 April 2020.
Routes                           : All Routes.
Ticket Validity Period  : 31 December 2020.


How to do an Open Ticket:

If you want to submit an Open Ticket, please contact with a statement such as an example below:


I agree to do an Open Ticket with the following details:

Booking code :

Passenger name :

Flight route :


If the Open Ticket has been submitted to the, then you have agreed with all the information contained on this page. will immediately cancel your active flight schedule and will confirm this to you. The authority to use the ticket is entirely the responsibility of the passenger.



  • Reschedule fee will be waived
  • Reschedule request in form of submission
  • Fare differences and other additional charges (e.g. applicable taxes) will apply



  • Submitting a re-route can be done while using the same airline
  • Submissions are made at the related airlines
  • If the reroute ticket price is greater than the EMD / Travel Voucher value given, the price difference will be paid by the passenger. If the ticket price is lower than the EMD / Travel Voucher given, then the price difference will not be given to the passenger.