Shandong Airlines

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Shandong Airlines Features

Cabin Baggage 7 kg - SHANDONG AIRLINESCabin Baggage 7 kg
Check-in Baggage 7 kg - SHANDONG AIRLINESCheck-in Baggage 7 kg
Check-in close at 7 minutes - SHANDONG AIRLINESCheck-in close at 7 minutes
  • About

  • Baggage

  • Policy

  • Terms

Shandong Airlines Co, .Ltd., is an airline based in Shandong Airlines Center, Jinan, Shandong. It operates a sizable domestic network from Jinan, Qingdao, and Yantai to major cities throughout China, together with international networks to regional Asian destinations.

Shandong Airlines was founded on March 12, 1994, and began operating in September of the same year. In September 1997, the airline became a founding member of the New Star (Xinxing) Aviation Alliance along with five other Chinese provincial airlines. The purpose of this alliance is to improve finances and prevent takeovers from larger competitors. The airline's first new international service began on June 8, 2004, connecting Jinan to Singapore.

The airline is owned by two other companies, namely Shandong Aviation Group and Air China. Also, Shandong Airlines has codeshare agreements with various other companies, such as Asiana Airlines, China Express Airlines, and Uni Air. Shandong Airlines has a fleet of nearly 125 aircraft in either Boeing or COMAC. When operating long-haul flights, the Boeing 737 MAX 8 is the most commonly used aircraft, because it can load up to 168 passengers and has a large fuel capacity. For medium-haul flights, the Boeing 737-800 is the best choice, because it can accommodate around 159 passengers and is spacious.

Shandong Airlines Flight Class

Shandong Airlines provides two class choices for passengers, namely Economy Class and Business Class. The services and facilities offered by both classes are of high quality. See the explanation below for complete information:

Economy Class

  • Amenities
  • Ergonomic chair
  • In-flight entertainment

  • In-Flight Meals
  • A variety of breakfast, dinner, or snack food during flights are available
  • A special menu of Shandong Airlines that is delicious and made with quality ingredients is ready to be served for passengers

  • Economy Class Fleet
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 737 MAX 8
  • COMAC ARJ21-700

Business Class

  • Amenities
  • Business Class is equipped with comfortable flat chairs
  • In-flight entertainment
  • Audio-video-on-demand system (AVOD)
  • Magazine

  • In-Flight Meals
  • Dishes will be adjusted according to flight time
  • A special menu of Shandong Airlines that is delicious and made with quality ingredients is ready to be served for passengers
  • A variety of foods and drinks are served by professional chefs

  • Business Class Fleet
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 737 MAX 8
  • COMAC ARJ21-700

Shandong Airlines Loyalty Program

  • PhoenixMiles

Shandong Airlines is a subsidiary of Air China, which makes the airline share a loyalty program with its parent company. PhoenixMiles is Air China's frequent flyer program and its subsidiaries, Shenzhen Airlines, Shandong Airlines, Tibet Airlines, and Dalian Airlines. PhoenixMiles is the first frequent flyer program launched in mainland China.

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Shandong Airlines Customer Service

If you need further information, you can contact the Shandong Airlines service center below:

  • Shandong Airlines
    Shandong Airline Building, No. 5746,
    Er Huan East Road, Lidia District,
    Jinan, 250014, China
    Telephone Number: +86 531 8569 8666 (68)
    Fax Number: +86 531 8873 4616

Code of Shandong Airlines




  • There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).

  • Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.

  • Register your baggage in advance at the check-in counter before your flight.

  • Every passenger must occupy the seat which is determined during check-in.

  • Carry-on baggage must be put in luggage compartment or below the passenger’s seat.

  • Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.

  • Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.

  • It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.

Important notes:

  • Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.

  • Check-in counter would be closed 45 minutes before take-off.

  • .Please arrive at the boarding gate 30 minutes before your flight departs.

  • All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.

  • All passengers must abide [airlines] baggage allowance rules.

  • Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.

How to Cancel Your Flight at

  • Logged in to your account

  • Go to “My Order”.

  • Pick the flight you wish to cancel and then click “Refund”.

  • Choose the reason behind your decision to do a refund.

  • Read the terms & conditions carefully, then continue.

  • Pick the passenger doing the cancellation.

  • Check the estimate refund you would get and fill in the bank account information needed for refund process.

  • Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.