Shenzhen Airlines

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Shenzhen Airlines Features

Cabin Baggage 7 kg - SHENZHEN AIRLINESCabin Baggage 7 kg
Check-in Baggage 7 kg - SHENZHEN AIRLINESCheck-in Baggage 7 kg
Check-in close at 7 minutes - SHENZHEN AIRLINESCheck-in close at 7 minutes
  • About

  • Baggage

  • Policy

  • Terms

Shenzhen Airlines is an airline headquartered at Shenzhen Bao'an International Airport, Shenzhen, Guangdong. The airline was founded in November 1992 and officially began operations on September 19, 1993, and focuses on the air, cargo, and mail passenger transportation business, along with Air China Limited and Shenzhen International Total Logistics (Shenzhen) Co., Ltd. 

By June 2018, Shenzhen Airlines has nearly 210 passenger aircraft of various types, such as the Boeing 737, Airbus 330, 320 and 319, and operates around 300 domestic and international routes. In addition to having a variety of aircraft used to optimize Shenzhen Airlines flight services for passengers, the airline has also entered into codeshare agreements with various international airlines. Codeshare agreements made by Shenzhen Airlines with different world airlines are intended to open access routes or destinations that are bigger and wider. Shenzhen Airlines has entered into codeshare agreements with various world airlines such as Air China, EVA Air, Asiana Airlines, Cathay Dragon, SilkAir, and many more. Of course, this makes Shenzhen Airlines flight routes more complete.

Shenzhen Airlines has been a member of the Star Alliance since 2012 and is currently one of two Chinese airlines that are part of the global airline network and are starting an international footprint with a new look. Not only does Shenzhen Airlines pay attention to its development, but it also earnestly fulfills social responsibility and gives it back to the public and its loyal passengers.

Shenzhen Airlines Flight Class

Shenzhen Airlines provides three choices of classes for its passengers, namely Economy Class, Premium Economy Class, and Business Class. The services and facilities offered by all three classes are of high quality. See the explanation below for complete information:

Economy class

  • Amenities
  • Ergonomic chair with adjustable headrests
  • The seat spacing is 32 -34 inches with extra legroom
  • Power socket and in-flight entertainment

  • In-Flight Meals
  • A variety of Chinese or Western dishes
  • The menu that is served depends on the flight route

  • Economy Class Fleet
  • Airbus A319-100
  • Airbus A320-200
  • Airbus A320neo
  • Airbus A330-300
  • Boeing 737-800
  • Boeing 737-900
  • Boeing 737 MAX 8

Premium Economy Class

  • Amenities
  • Priority check-in and boarding
  • Ergonomic chair with adjustable headrests
  • 2-4-2 configuration a total of 32 seats with a width of 19 inches
  • 38-inch seat spacing with extra legroom
  • Electric socket, USB port, and in-flight entertainment
  • Amenity kit

  • In-Flight Meals
  • A variety of Chinese or Western dishes
  • The menu that is served depends on the flight route

  • Premium Economy Class Fleet
  • Airbus A330-300

Business Class

  • Amenities
  • Priority check-in and boarding
  • Ergonomic chair with adjustable headrests
  • Spacious seat spacing with 2-2 configuration, as well as extra legroom
  • Electric socket, USB port, reading lamp, headphone jack, and in-flight entertainment
  • Amenity kit, blanket, slippers, folding table

  • In-Flight Meals
  • A variety of Chinese or Western dishes
  • The menu that is served depends on the flight route

  • Business Class Fleet
  • Airbus A319-100
  • Airbus A320-200
  • Airbus A320neo
  • Airbus A330-300
  • Boeing 737-800
  • Boeing 737-900
  • Boeing 737 MAX 8

Shenzhen Airlines Loyalty Program

  • PhoenixMiles

PhoenixMiles is a frequent flyer program from Air China and its subsidiaries, Shenzhen Airlines, Shandong Airlines, Tibet Airlines, and Dalian Airlines. PhoenixMiles is the first frequent flyer program launched in mainland China and is designed to reward loyal passengers who often travel internationally and domestically with Air China and partner airlines.

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Shenzhen Airlines Customer Service

If you need further information, you can contact the Shenzhen Airlines service center below:

  • Jakarta Office
    Wisma Tamara, 8th Floor, Suite 868
    Jl. Jenderal Sudirman Kav. 24
    Jakarta 12920
    Tel: (62-21) 5279933
    Fax: (62-21) 5271122

Airline Code for Shenzhen Airlines




  • There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).

  • Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.

  • Register your baggage in advance at the check-in counter before your flight.

  • Every passenger must occupy the seat which is determined during check-in.

  • Carry-on baggage must be put in luggage compartment or below the passenger’s seat.

  • Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.

  • Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.

  • It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.

Important notes:

  • Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.

  • Check-in counter would be closed 45 minutes before take-off.

  • .Please arrive at the boarding gate 30 minutes before your flight departs.

  • All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.

  • All passengers must abide [airlines] baggage allowance rules.

  • Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.

How to Cancel Your Flight at

  • Logged in to your account

  • Go to “My Order”.

  • Pick the flight you wish to cancel and then click “Refund”.

  • Choose the reason behind your decision to do a refund.

  • Read the terms & conditions carefully, then continue.

  • Pick the passenger doing the cancellation.

  • Check the estimate refund you would get and fill in the bank account information needed for refund process.

  • Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.