Srilankan Airlines

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Srilankan Airlines Flight Schedules & Price

Soekarno Hatta (CGK) to London Heathrow Apt (LHR)EconomyIDR 8.870.500Thursday, 27 May 2021
Soekarno Hatta (CGK) to London Heathrow Apt (LHR)EconomyIDR 8.870.500Monday, 24 May 2021
Soekarno Hatta (CGK) to London Heathrow Apt (LHR)EconomyIDR 8.870.500Sunday, 23 May 2021
Soekarno Hatta (CGK) to London Heathrow Apt (LHR)EconomyIDR 8.870.500Saturday, 22 May 2021
Soekarno Hatta (CGK) to London Heathrow Apt (LHR)EconomyIDR 8.870.500Thursday, 20 May 2021

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Srilankan Airlines Features

Cabin Baggage 7 kg - SRILANKAN AIRLINESCabin Baggage 7 kg
Check-in Baggage 7 kg - SRILANKAN AIRLINESCheck-in Baggage 7 kg
Check-in close at 7 minutes - SRILANKAN AIRLINESCheck-in close at 7 minutes
  • About

  • Baggage

  • Policy

  • Terms

  • COVID-19 Info

SriLankan Airlines is a national airline of Sri Lanka and a member of the Oneworld airline alliance. The airline began operating in 1979 under the company Air Lanka. The proud slogan of this airline is 'You’re Our World.' Various prestigious awards have been received by this airline, including the World’s Friendliest Cabin Staff from SkyTrax, Best Airline in Central Asia from Skytrax, and Best Airline in South Asia from Travel Trade Gazzete.

The central hub of SriLankan Airlines is at Bandaranaike International Airport in Colombo. By using an Airbus fleet, SriLankan Airlines operates a regional service network in Asia and the Subcontinent, as well as services to the Middle East and Europe, precisely to a global route network of 113 destinations in 51 countries. In 2016 SriLankan Airlines undertook a consolidation strategy, combining low-cost subsidiary Mihin Lanka into a major brand. Mihin Lanka operates its final service on 30 October 2016, and SriLankan Airlines takes over the subsidiary's service network.

At present, SriLankan Airlines is one of the airlines with high punctuality. The average timeliness of Srilankan Airlines is 71%; in other words, the airline provides the best service and quality for all loyal passengers.

SriLankan Airlines Flight Class

SriLankan Airlines provides two choices of classes for its passengers, namely Economy Class and Business Class. The services and facilities offered by both classes are of high quality. See the explanation below for complete information:

Economy Class

  • Amenities
  • Adjustable seat
  • In-flight entertainment
  • Wi-Fi (surcharge)

  • In-Flight Meals
  • Tantalizing cuisine with a choice of up to three main course stages (on long-haul flights)
  • Snacks, tea, coffee, and free bar services, including a variety of wines, alcoholic drinks, and soft drinks

  • Economy Class Fleet
  • Airbus A320-200
  • Airbus A320neo
  • Airbus A321-200
  • Airbus A321neo
  • Airbus A330-200
  • Airbus A330-300
  • Airbus A330-900neo


  • Amenities
  • Priority check-in, boarding, and baggage
  • Lounge access
  • A 19.5-inch full chair that can be turned into a bed
  • In-flight entertainment and Audio Video on Demand (AVOD)
  • Wi-Fi (surcharge)
  • Amenity Kit

  • In-Flight Meals
  • Dishes prepared by professional chefs with quality ingredients
  • There are five main food choices offered to Business Class passengers, ranging from breakfast, vegetarian, seafood, chicken, and meat
  • Besides, SriLankan Airlines also offers choices of snacks throughout the day, such as club sandwiches and warm salads
  • Passengers with special dietary requirements can book in advance when booking

  • Business Class Fleet
  • Airbus A320-200
  • Airbus A320neo
  • Airbus A321-200
  • Airbus A321neo
  • Airbus A330-200
  • Airbus A330-300
  • Airbus A330-900neo

SriLankan Airlines Loyalty Program

  • FlySmiles

FlySmiles is a loyalty program from SriLankan Airlines. FlySmiLes joins the elite circle of the Oneworld airline alliance consisting of the world's leading airlines aiming to provide seamless and seamless travel experiences to international travelers, with exclusive rights and prizes.

With Oneworld privileges on 13 partner airlines, FlySmiLes members can now enjoy access to more than 600 lounges and more than 1000 destinations worldwide. FlySmiles has four levels of membership, namely FlySmiLes Blue, FlySmiLes Classic, FlySmiLes Gold, and FlySmiLes Platinum.

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SriLankan Airlines Customer Service

If you need further information, you can contact the SriLankan Airlines service center below:

  • Jakarta Office
    General Sales Agent (GSA) of Indonesia
    PT. Lanka Shining Universe
    Menara Kuningan, 33rd Floor, Suite 3302
    Jl. HR. Rasuna Said Block X-7 Kav. 5
    Jakarta 12920, Indonesia
    Tel: (62-21) 30014969
    Fax: (62-21) 30016036

SriLankan Airlines Airline Codes




  • There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).

  • Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.

  • Register your baggage in advance at the check-in counter before your flight.

  • Every passenger must occupy the seat which is determined during check-in.

  • Carry-on baggage must be put in luggage compartment or below the passenger’s seat.

  • Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.

  • Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.

  • It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.

Important notes:

  • Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.

  • Check-in counter would be closed 45 minutes before take-off.

  • .Please arrive at the boarding gate 30 minutes before your flight departs.

  • All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.

  • All passengers must abide [airlines] baggage allowance rules.

  • Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.

How to Cancel Your Flight at

  • Logged in to your account

  • Go to “My Order”.

  • Pick the flight you wish to cancel and then click “Refund”.

  • Choose the reason behind your decision to do a refund.

  • Read the terms & conditions carefully, then continue.

  • Pick the passenger doing the cancellation.

  • Check the estimate refund you would get and fill in the bank account information needed for refund process.

  • Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.


The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.


Refunds for Srilankan Airlines can be given in cash, but following the normal regulations or in the form of EMD / Travel Vouchers. The conditions for submitting an EMD / Travel Vouchers refund are as follows:


Ticket Purchase Date                         : On / Before 31 July 2020
Early Flying Period                           : 26 January 2020 - 31 December 2020 (if there is flight cancellation / flight service restriction / specific country regulations and other related issues due to COVID-19)
Flight Routes                                     : All Routes 
Validity of EMD / Travel Vouchers  : 1 year from the EMD / Travel Vouchers issuance

* Travel vouchers are not transferable and cannot be cashed


How to Apply for an EMD / Travel Voucher Issuance:

If you want to cancel the ticket and issue an EMD / Travel Voucher, contact with a statement like the example below:


I agree to cancel and change to EMD / travel voucher with the following details:

Booking code        :

Passenger name   :

Flight route          :


If the cancellation and issuance of the EMD / Travel Voucher has been submitted to, then you have agreed with all information contained on this page. will immediately cancel your active flight schedule and will confirm this to you. The authority to use the ticket is entirely the responsibility of the passenger.


  • Reschedule/change fee will be waived.
  • Waiver for reschedule/change fee permitted for one time only
  • Fare differences and other additional charges (e.g. applicable taxes) will apply
  • This should be done before your original date of travel


  • Submitting a re-route can be done while using the same airline
  • Submissions are made at the related airlines
  • Reroute / change fee will be waived
  • Waiver for reroute/change fee permitted for one time only
  • Fare differences and other additional charges (e.g. applicable taxes) will apply
  • This should be done before your original date of travel