Transnusa Air

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Transnusa Air Features

Cabin Baggage 7 kg - TRANSNUSACabin Baggage 7 kg
Check-in Baggage 7 kg - TRANSNUSACheck-in Baggage 7 kg
Check-in close at 7 minutes - TRANSNUSACheck-in close at 7 minutes
  • About

  • Baggage

  • Policy

  • Terms

  • COVID-19 Info

If you are looking for an airline that can take you to exotic islands and eastern Indonesia, TransNusa Aviation is your choice! PT TransNusa Aviation Mandiri, which operates as TransNusa Aviation Mandiri, usually abbreviated as TransNusa, is an Indonesian domestic airline that serves the eastern part of Indonesia, especially Nusa Tenggara and South Sulawesi. The airline's main base is El Tari Airport, Kupang.

TransNusa was launched in August 2005 to serve various destinations from Kupang and Timor using planes leased from Pelita Air and Trigana Air Service. In August 2011, TransNusa received an Air Operator's Certificate (AOC) and a scheduled commercial airline permit.

In June 2019, TransNusa's commercial flights had a fleet consisting of 1 BAE and 10 ATR. The airline has also been awarded awards by safety audits or HSE / OHSA assessments from various customers, such as Chevron Pacific Indonesia, Premiere Oil BV, Star Energy Ltd, Santos Oil; Pearl Mubadalla Oil, Lundin Oil BV, MedCo Oil Co., Genting Oil Ltd, Vale Mining, etc. TransNusa is a popular choice for backpackers who want to enjoy the beauty of eastern Indonesia.

TransNusa Flight Class

  • Economy class

TransNusa only provides economy class in its flights. The Economy Class offered by TransNusa is divided into ten subclasses that adjust to the needs of passengers and prioritizes functional factors. The airline provides snacks and mineral water free for all its passengers to feel more comfortable during the flight.

  • TransNusa Air fleet
  • ATR 42-500s
  • 7 ATR72-600s
  • BAe 146/Avro RJ

TransNusa Loyalty Program

TransNusa has a loyalty program called VIP. This program provides additional services such as free entry to the TransNusa Executive Lounge at El Tari Airport, Kupang, and this Lounge has a seating capacity for 100 passengers. Besides, the TransNusa loyalty program also provides facilities such as priority customer status in the holiday season and an additional 10 kg of baggage.

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TransNusa Customer Service

  • Jakarta
    Jl. Cideng Timur No.10 & 10A, Jakarta Pusat 10130
    Jakarta, Indonesia.
    Phone number
    (0380) 822 555

TransNusa Airlines Code

IATA Code: 8B


Call code: TRANSNUSA

  • There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).

  • Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.

  • Register your baggage in advance at the check-in counter before your flight.

  • Every passenger must occupy the seat which is determined during check-in.

  • Carry-on baggage must be put in luggage compartment or below the passenger’s seat.

  • Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.

  • Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.

  • It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.

Important notes:

  • Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.

  • Check-in counter would be closed 45 minutes before take-off.

  • .Please arrive at the boarding gate 30 minutes before your flight departs.

  • All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.

  • All passengers must abide [airlines] baggage allowance rules.

  • Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.

How to Cancel Your Flight at

  • Logged in to your account

  • Go to “My Order”.

  • Pick the flight you wish to cancel and then click “Refund”.

  • Choose the reason behind your decision to do a refund.

  • Read the terms & conditions carefully, then continue.

  • Pick the passenger doing the cancellation.

  • Check the estimate refund you would get and fill in the bank account information needed for refund process.

  • Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.


During the period of adaptation of new habits, all TransNusa ticket purchases will follow the provisions of the SE Task Force for the Acceleration of Handling COVID-19 No.9/2020 concerning Criteria and Requirements for Travel of People in the Adaptation Period of New Habits Towards a Productive and Safe Community Coronavirus Disease 2019 (COVID-19 ) and other related regulations.


Prospective TransNusa passengers must include:

  • Passengers must arrive early, which is 4 hours before departure time.
  • Free Health Certificate from COVID-19 both for going and going home obtained from a hospital doctor, health center, or clinic;
  1. Reverse Transcription-Polymerase Chain Reaction (RT-PCR) Test Certificate, with non-reactive/negative results for a maximum period of 14 days before departure.
  2. Certificate of Rapid Test test with non-reactive / negative results in a maximum period of 3 days before departure.
  3. Symptom-free Certificate such as influenza (influenza-like illness), for areas that do not have PCR Test or Rapid Test facilities.
  4. Personal Identity (KTP or other valid identification).
  • Fill out the Health Alert Card (E-HAC).
  • Download and activate the Peduli Lindungi application.


Special NTT Intra Flight Requirements

  • Personal Identity (KTP or other valid identification).
  • Fill out the Health Alert Card (E-HAC).
  • Download and activate the Peduli Lindungi application.

  • All passengers must download and activate the Peduli Lindungi application on mobile devices through Apple Store or Google Play
  • E-HAC (Electronic Health Alert Cards) can be downloaded on an Android cellphone. Click here to download or visit the Ministry of Health's official website on this link

Other procedures:

  • Wear a mask while at the airport and during the flight.
  • Washing hands with soap or using liquid hand sanitizer.
  • Follow physical distancing rules while at the airport terminal.

TransNusa is not responsible for errors or lack of required documents and has the right to cancel passenger flights that do not meet the intended requirements.