Virgin Australia

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Virgin Australia Flight Schedules & Price

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Virgin Australia Features

Cabin Baggage 7 kg - VIRGIN AUSTRALIACabin Baggage 7 kg
Check-in Baggage 7 kg - VIRGIN AUSTRALIACheck-in Baggage 7 kg
Check-in close at 7 minutes - VIRGIN AUSTRALIACheck-in close at 7 minutes
  • About

  • Baggage

  • Policy

  • Terms

  • COVID-19 Info

Virgin Australia Airlines Pty Ltd, or commonly referred to as Virgin Australia, is one of the largest airlines in Australia and is the largest airline by fleet size. Virgin Australia began operations on 31 August 2000 as Virgin Blue, with two aircraft on one single route. The airline's golden period was also affected due to the collapse of the Australian Ansett airline. Since then, the airline has grown to serve 42 cities in Australia, from hubs in Brisbane, Melbourne, and Sydney.

Virgin Australia is based in Bowen Hills, Brisbane, Queensland. Virgin Group was founded by British businessman Richard Branson and former CEO, Brett Godfrey. In 2011, the airline made a significant transformation by changing its name to Virgin Australia. These changes include the introduction of new aircraft livery, new uniforms, and new menu options above the cabin. Not only that, but the airline also bought a wide-body aircraft and launched a Business Class service to compete with its rival airline, Qantas.


Virgin Australian Flight Class

Virgin Australia provides three choices of classes for its passengers, namely Economy Class, Premium Economy Class, and Business Class. The services and facilities offered by all three classes are of high quality. See the explanation below for complete information:

Economy Class

  • Amenities
  • Ergonomic chair with a luxurious design
  • Seat distance 75-81 cm
  • Seat width of 43 - 47 cm
  • Seatback 15 cm
  • In-flight entertainment and USB port

  • In-Flight Meals
  • In-flight dining services are only available to passengers traveling on long-haul flights
  • Short trips will be served with tea, coffee, and mineral water. However, passengers can still buy food directly during the flight

  • Economy Class Fleet
  • Airbus A330-200
  • ATR 72-600
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 737 MAX 8
  • Boeing 737 MAX 10
  • Boeing 777-300ER

Premium Economy Class

  • Amenities
  • Priority check-in, boarding, and baggage handling
  • Ergonomic chair with extra legroom
  • Seat distance 104 cm
  • Seat width of 43 - 47 cm
  • Seatback 22 cm
  • In-flight entertainment, USB port, and noise-canceling headset
  • Comfort kits, pillows, and blankets

  • In-Flight Meals
  • Passengers can enjoy champagne cocktails and canapes
  • Food will be served with a variety of sumptuous dishes, complete with a selection of wines, alcoholic beverages, Nespresso coffee, and Madame Flavor tea

  • Premium Economy Class Fleet
  • Boeing 777-300ER

Business Class

  • Amenities
  • Priority check-in, boarding, and baggage handling
  • An ergonomic chair that can be turned into a flatbed with a length of about 203 cm
  • In-flight entertainment, USB port, and noise-canceling headset
  • Comfort kits, pillows, and blankets

  • In-Flight Meals
  • Passengers can enjoy champagne cocktails and canapes
  • Meals will be served with a variety of sumptuous dishes, complete with a selection of wines, alcoholic beverages, Nespresso coffee, and Madame Flavor tea

  • Business Class Fleet
  • Airbus A330-200
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 777-300ER

Virgin Australia Loyalty Program

  • Velocity

The Virgin Australia Velocity Frequent Flyer Program is one of the most popular airline programs in Australia, with a membership of up to 10 million. This program will provide members with flights with Virgin Australia and its airline partners. Not only that, but mile points can also be obtained by making purchases and making transactions with certain credit cards. Members can redeem it, or exchange miles points to get free flight tickets and various products from the Velocity Rewards Store. The program is divided into three levels of membership, namely Silver, Gold, and Platinum. Each level is equipped with its benefits, such as lounge access, booking priorities, and check-in priorities.


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Virgin Australia Customer Service

If you need further information, you can contact the Virgin Australia service center below:

  • Jakarta Office
    Passenger Sales Agent (PSA) Indonesia
    PT. Andalan Usaha Cemerlang
    Sarinah Office Building, 9th Floor
    Jl. M.H. Thamrin No. 11
    Jakarta 10350, Indonesia
    Tel: (62-21) 39833456
    Fax: (62-21) 31924799
    Email: denok@aussiecentre.com


Code of Virgin Australia Airlines

IATA Code: VA

ICAO Code: VOZ

Call Sign: VELOCITY

  • There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).


  • Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.


  • Register your baggage in advance at the check-in counter before your flight.

  • Every passenger must occupy the seat which is determined during check-in.

  • Carry-on baggage must be put in luggage compartment or below the passenger’s seat.

  • Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.

  • Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.

  • It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.


Important notes:

  • Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.

  • Check-in counter would be closed 45 minutes before take-off.

  • .Please arrive at the boarding gate 30 minutes before your flight departs.

  • All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.

  • All passengers must abide [airlines] baggage allowance rules.

  • Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.

How to Cancel Your Flight at tiket.com

  • Logged in to your tiket.com account

  • Go to “My Order”.

  • Pick the flight you wish to cancel and then click “Refund”.

  • Choose the reason behind your decision to do a refund.

  • Read the terms & conditions carefully, then continue.

  • Pick the passenger doing the cancellation.

  • Check the estimate refund you would get and fill in the bank account information needed for refund process.

  • Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.


Important

The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.

 

Refund

Refund as per the airline's normal rule. We suggest you to submit an Open Ticket.

 

Open Ticket

Virgin Australia Airlines Open Ticket will make your ticket turn into travel credit. The conditions for submitting an Open Ticket are as follows:

 

Ticket Purchase Date    : Before / on 10 April 2020
Flight Period                 : 10 March - 30 September 2020
Routes                           : All Domestic Australia & International routes
Ticket Validity Period   : 14 March 2021

Other Condition            : Submission should be made before 30 September 2020

 

Ticket Purchase Date    : Before / on 18 March 2020
Flight Period                 : 10 March - 30 September 2020
Routes                           : All International routes from / to USA / Roswell (exclude POS US).
Ticket Validity Period   : 27 May 2021

Other Condition            : Submission should be made before 27 May 2021

 

How to do an Open Ticket:

If you want to submit an Open Ticket, please contact tiket.com with a statement such as an example below:

 

I agree to do an Open Ticket with the following details:

Booking code :

Passenger name :

Flight route :

 

If the Open Ticket has been submitted to the tiket.com, then you have agreed with all the information contained on this page. tiket.com will immediately cancel your active flight schedule and will confirm this to you. The authority to use the ticket is entirely the responsibility of the passenger.

 

Reschedule

  • Reschedule fee will be waived
  • Reschedule request in form of submission
  • Fare differences and other additional charges (e.g. applicable taxes) will apply
     

Reroute

  • Submitting a re-route can be done while using the same airline
  • Submissions are made at the related airlines
  • Re-route fee will be waived
  • Fare differences and other additional charges (e.g. applicable taxes) will apply