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Jika ada keterlambatan dari jam yang sudah ditentukan, ada baiknya jika diinformasikan terlebih dahulu. Sehingga penumpang tidak menunggu tanpa kejelasan.
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AirAsia is a low-cost Malaysian airline headquartered near Kuala Lumpur with the central hub at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. It is the largest airline in Malaysia based on fleet size and destination. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations covering 25 countries. AirAsia has several affiliated airlines, such as Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, AirAsia India, and AirAsia Japan, which have hubs in Bangkok-Don Mueang, Jakarta-Soekarno-Hatta, Manila-Ninoy Aquino, Bengaluru-Kempegowda and Nagoya-Chübu airports Centair. Also, AirAsia has AirAsia X, which focuses on long-distance routes.
AirAsia has consistently been named the best low-cost airline in the world for 11 years in a row by Skytrax in travel and international airline awards. AirAsia's mission is to enable everyone to fly. Since 2001, the airline has provided world-class services at low prices to more than 600 million guests throughout the Asia Pacific, proving that low cost does not mean low quality and air travel does not have to be expensive.
Economy Standard Seats are available on all AirAsia flights. They are offering low prices with an extraordinary experience!
Hot Seat offers extensive legroom and exclusive priority boarding!
Since February 2013, AirAsia has provided a Quiet Zone to facilitate passengers who want to fly relaxed and calm.
Flatbed Premium is designed explicitly by AirAsia to provide more comfort for passengers on long-haul flights and is only available on AirAsia X.
AirAsia takes the first step to starting its frequent-flyer program. The airline has signed an agreement to start a joint venture with financial services company Tune Money to launch a program called "BIG." Under this program, AirAsia will issue loyalty points to loyal customers and third-party traders. If the points have reached a certain amount, customers can redeem online for free flights, hotel stays, seat upgrades, food, insurance, and baggage.
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If you need further information, you can contact the AirAsia service center below:
IATA Code: AK
ICAO Code: AXM
Callsign: RED CAP
There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).
Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.
Register your baggage in advance at the check-in counter before your flight.
Every passenger must occupy the seat which is determined during check-in.
Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.
Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.
Check-in counter would be closed 45 minutes before take-off.
.Please arrive at the boarding gate 30 minutes before your flight departs.
All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.
All passengers must abide [airlines] baggage allowance rules.
Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.
How to Cancel Your Flight at tiket.com
Logged in to your tiket.com account
Go to “My Order”.
Pick the flight you wish to cancel and then click “Refund”.
Choose the reason behind your decision to do a refund.
Read the terms & conditions carefully, then continue.
Pick the passenger doing the cancellation.
Check the estimate refund you would get and fill in the bank account information needed for refund process.
Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.
The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.
The applicable policy will still follow the airline regulations when the request is submitted.
Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.
tiket.com will continue to follow up until the refund process from the airline is complete.
Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate & quarantine rules at origin, transit / connection, and destination. Information regarding the need for a Covid-19 test for flight requirements at Domestic airports including document as flight requirements during homecoming for Idul Fitri can refer to the airline information here.
Starting 18 May 2021, AirAsia will apply a paid baggage policy for all domestic flights. For tickets ordered before 18 May 2021 with any date of flight, the baggage is still included in the booking price. For more detailed information regarding this latest baggage policy, please check here.
All flights operated by Indonesia AirAsia (flight code QZ) for travel in the period 6 July - 6 September 2021 have been canceled for both domestic and international routes. For more information regarding this trip cancellation, click here.
For specific regulation refunds in AirAsia follow the conditions in the table. For submissions outside the conditions below, refer to the normal airline regulations:
Ticket Purchase Date
|Type of Refund||
Credit Shell Validity and Refund Regulation
|-||6 Jul - 6 Sep 2021||
All routes (if there is cancellation from the airline)
Refunds according to the cost of the airline