Air Caledonie International

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Air Caledonie International Features

Cabin Baggage 7 kg - AIR CALEDONIE INTERNATIONALCabin Baggage 7 kg
Check-in Baggage 7 kg - AIR CALEDONIE INTERNATIONALCheck-in Baggage 7 kg
Check-in close at 7 minutes - AIR CALEDONIE INTERNATIONALCheck-in close at 7 minutes
  • About

  • Baggage

  • Policy

  • Terms

  • FAQ

When should I check-in for Air Caledonie International flights?
You can check-in at least 60 minutes before departure. We recommend arriving early to have sufficient time to check documents related to flight requirements during the COVID-19 pandemic. Check-in deadlines may vary for certain routes and airports.
Can I check-in online for Air Caledonie International domestic flights?
Yes, you can check-in online to save time at the airport. Check-in can be done 24 hours prior to departure. Please visit the official Air Caledonie International website for the online check-in process.
Can I only check-in at Air Caledonie International outlets located at the departure airport?
No, you can choose other check-in methods, such as web check-in, mobile check-in, kiosk check-in, city check-in, and phone check-in. Please contact the Air Caledonie International Contact Center for more information.
How many cabin baggage capacity do I have?
Air Caledonie International passengers can bring 1 (one) cabin baggage and 1 (one) personal item with a total weight of max. 5 (five) kg.
How many checked baggage allowance do I have?
Air Caledonie International passengers can bring 1 (one) checked baggage max. 12 kg. Luggage allowance may vary by route, for complete information please visit Air Caledonie International's official website.
Can pregnant women travel with Air Caledonie International?
Yes, you can travel with Air Caledonie International. Passengers with a gestational age of 38 weeks and above must carry a medical statement stating gestational age, no complications, and fit to fly. The certificate must be issued less than 24 hours before departure.
Can I order special children's meals or certain diets?
Yes, you can order special meals. Passengers can make special meal requests at least 24 hours before the flight via the Air Caledonie International website, mobile app or call center.

Société Aircalin, also known as Air Calédonie International, is a French airline and is the international airline of New Caledonia. It also operates domestic services in Wallis and Futuna. In addition to Wallis and Futuna, the airline serves scheduled flights to twelve destinations in Oceania and Asia, including Japan. The main base of Air Caledonie International is La Tontouta International Airport, with its headquarters in Nouméa.

In 2015 Air Calédonie International received ISO certification and became the best foreign airline for Economy class. Currently, because of the development of ongoing partnerships with other airlines and optimization of flight programs, Air Calédonie International offers more than 110 destinations from Nouméa. It is used by airlines to promote New Caledonia by exhibiting Caledonian skills on airplanes, such as cooking skills, local products, and music. The aircraft cabin is decorated in attractive lagoon colors and red earth.

Caledonie International Air Flight Class

Air Caledonie International operates three cabin classes, namely Business Hibiscus Class, Premium Economy Class, and Economy Class. Facilities and entertainment in-flight include a variety of films, music channels, WiFi, cellular services, etc. See the explanation below for complete information:

Economy Class

Caledonie International's Water Economy Class offers pure comfort and modernity.

  • Amenities
  • Its spacious cabin and 244 seats are designed specifically for long and medium-range flights
  • The distance between the chairs is 29 to 32 inches (73 to 81 cm)
  • Larger armrest
  • USB socket and socket
  • HD LED touch screen measuring 29.6 cm
  • Rich and intuitive entertainment system
  • Magazine

  • In-flight Meals
  • Gourmet with Caledonian flavors
  • French and international culinary traditions
  • Special menu for children (request at the time of booking)

  • Economy Class Fleet
  • Airbus A320-200
  • Airbus A320neo

Premium Economy Class

Comfort with a patterned cabin is inspired directly from the nature of New Caledonia and incredible biodiversity.

  • Amenities
  • Special check-in desk
  • Comfort kit
  • Mineral water
  • Pillows and blankets
  • Welcome drink
  • Spacious legroom (up to 96cm)
  • Comfortable foam and 32 ° back
  • USB plugs and sockets
  • 33 cm HD LED screen with remote control
  • An entertainment system with more than 150 programs
  • Access Internet for up to 50MB / 1 hour
  • Individual e-reader
  • Magazine

  • In-flight Meals
  • A menu inspired by the culinary specialties of New Caledonia
  • Seafood, local vegetables, or local dishes that represent cultural richness
  • Children's menu and special meals (please order at least 48 hours before departure)

  • Premium Economy Class Fleet
  • Airbus A330-900neo

Hibiscus Business Class

Inspired by traditional Melanesian weaving, a unique and elegant impression is felt inside the Hibiscus Business Class cabin. Many subtle touches will accompany you during the flight

  • Amenities
  • Priority check-in
  • The Aircalin Hibiscus Lounge
  • The cabins are new, modern and elegant with beige, white and coral color touches
  • The chair can be changed to a flatbed
  • Direct access to the hallway
  • Offering space and privacy to every passenger
  • Lots of storage space
  • Reading lamp
  • Cocktail tablet for laying laptops
  • USB socket and 110-volt socket
  • Headphones
  • Sophisticated 39 cm HD LED touch screen with remote control
  • A rich and intuitive entertainment system with more than 150 programs
  • Access Internet up to 200MB
  • Magazine
  • Designer bar, supplying blankets and soft pillows XXL
  • Comfort kits and slippers

  • In-flight Meals
  • Caledonian flavors with French and international culinary traditions
  • Food will be served on a plate or in the "EXPRESS menu" format
  • Various dishes of New Caledonia, including seafood, local vegetables, or iconic dishes that represent cultural richness
  • Selection of the best French wines
  • Children's menu and special meals (please order at least 48 hours before departure)

  • Hibiscus Business Class Fleet
  • Airbus A320-200
  • Airbus A320neo
  • Airbus A330-900neo

Air Caledonie International Loyalty Program

  • Flying Blue

Air Caledonie International's frequent flyer program is the same as Air France-KLM, Flying Blue. The program provides awards based on mileage, ticket rates, and service classes. Other airlines that adopted the Flying Blue program included Air Europa, Garuda Indonesia, Kenya Airways, Aircalin, and TAROM. Miles points can also be earned from all other SkyTeam partners. Flying Blue has two types of miles that can be obtained, namely Award Miles and Level Miles, which will provide benefits to its members.

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Air Caledonie International Customer Service

If you need further information, you can contact the Icelandair service center below:

  • Headquarters
    47, rue de Sébastopol
    BP 3736 98846
    Noumea, New Caledonia
    Tel: +687 26 55 00
    Fax: +687 27 55 61

Air Caledonie International Airlines Code



Callsign: AIRCALIN

Cabin Baggage

  • 1 (one) cabin baggage maximum 5 (five) kg.
  • Luggage dimensions must not exceed 45x35x20 cm.

Checked Baggage

  • 1 (one) checked baggage maximum 12 kg.
  • Baggage allocation may be different for each flight route, please visit the airline's official website for more details.

Public policy

  • Every passenger must occupy the seat which is determined during check-in.
  • Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
  • Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
  • Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
  • It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.

Expectant Mother Policy

  • Passengers with a normal pregnancy can travel up to the 38th week.
  • Pregnancy over 38 weeks must bring a medical certificate issued less than 24 hours before departure. Certificate includes:
  1. A statement that the risk of giving birth in the near future is very low in addition to the discharge of responsibility.
  • Pregnant passengers are required to inform the airline about the condition of their pregnancy.

Specific Medical Condition Policy

  • Passengers with certain medical conditions must notify the airline before departure.
  • A limited number of support services are provided by the airline; please contact Air Caledonie for more information.

Infants and Children Policy

  • Passengers up to 2 (two) years old are considered infants.
  • Passengers aged 2 (two) to 11 years old must have a child ticket.
  • Passengers aged 12 years are required to purchase an adult ticket.

Unaccompanied Minors

  • Air Calédonie does not accept Unaccompanied Minors service.
  • Children from 2 (two) to 11 years old are required to travel with an adult over 18. Air Calédonie does not accept unaccompanied minors.

Important notes:

  • Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.

  • Check-in counter would be closed 45 minutes before take-off.

  • .Please arrive at the boarding gate 30 minutes before your flight departs.

  • All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.

  • All passengers must abide [airlines] baggage allowance rules.

  • Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.

How to Cancel Your Flight at

  • Logged in to your account

  • Go to “My Order”.

  • Pick the flight you wish to cancel and then click “Refund”.

  • Choose the reason behind your decision to do a refund.

  • Read the terms & conditions carefully, then continue.

  • Pick the passenger doing the cancellation.

  • Check the estimate refund you would get and fill in the bank account information needed for refund process.

  • Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.