Question 1

When should I check-in for All Nippon Airways flights?

Accepted Answer

You can check-in at least 60 minutes before departure. We recommend arriving early to have sufficient time to check documents related to flight requirements during the COVID-19 pandemic. Check-in deadlines may vary for certain routes and airports.

Question 2

Can I check-in online for All Nippon Airways domestic flights?

Accepted Answer

Yes, you can check-in online to save time at the airport. Check-in can be done from 24 hours to 2 hours before departure. Please visit the official All Nippon Airways website for the online check-in process.

Question 3

Can I only check-in at All Nippon Airways outlets located at the departure airport?

Accepted Answer

No, you can choose other check-in methods, such as web check-in, mobile check-in, kiosk check-in, city check-in, and phone check-in. Please contact the All Nippon Airways Contact Center for more information.

Question 4

How many cabin baggage capacity do I have?

Accepted Answer

All Nippon Airways Starter, Starter Plus, and Starter Max passengers can bring 1 (one) cabin baggage and 1 (one) personal item with a combined weight of max 7 kgs, Flex bundle can carry 1 (one) cabin baggage and 1 (one) personal item with a combined weight of max 14 kgs, Business Class can carry 2 (two) cabin baggage and 1 (one) personal item with a combined weight of max 14 kg

Question 5

How many checked baggage allowance do I have?

Accepted Answer

On All Nippon Airways Economy and Premium Economy Class flights, 2 (two) pieces of baggage are allowed with a maximum weight of each 23 kg, Business Class is allowed 2 (two) pieces of baggage with a maximum weight of each 32 kgs, First Class gets 3 (three) pieces of baggage with max 32 kgs, Baggage allowance may vary depending on the flight route, for complete information please visit the official All Nippon Airways website.

Question 6

Can pregnant women travel with All Nippon Airways?

Accepted Answer

Yes, you can travel with All Nippon Airways. Passengers may be required to bring a certificate or certificate from a registered doctor or midwife, dated no later than 7 days prior to travel.

Question 7

Can I order special children's meals or certain diets?

Accepted Answer

Yes, you can order special meals. Passengers can make special meal requests at least 24 hours before the flight via the All Nippon Airways website, mobile app or call center.