Asiana Airlines

Asiana Airlines Inc., formerly called Seoul Airlines, is South Korea's second-largest airline, after Korean Air. Asiana is headquartered in the Asiana Town building in Seoul and has a domestic hub at Gimpo International Airport, as well as its international hub at Incheon International Airport (70 kilometers (43 miles) from the center of Seoul). In 2018, the airline accounted for 19% of the domestic market share and 16% of the international market share for South Korea.

As a member of Star Alliance, the airline operates 14 domestic, 90 international, and 27 cargo-passenger routes throughout Asia, Europe, North America, and Oceania. As of December 2014, the company employed 10,183 people. The majority of Asiana pilots, ground staff, and flight attendants are based in Seoul. Asiana Airlines is the largest shareholder in Air Busan, which is a low-cost airline joint venture with Busan Metropolitan City. The airline also holds 100% shares in Air Seoul, a subsidiary, and its low-cost airline.

Asiana began operations in December 1988, using Boeing 737 Classic aircraft, with flights to Busan and Gwangju. In 1989, Asiana started regular services to Jeju City, Gwangju, and Daegu. Then in the same year, Asiana embarked on an international charter flight to Sendai, Japan. In 1990, Asiana began its first scheduled international service to Japanese cities in Tokyo, Nagoya, Sendai, and Fukuoka. In the same year, Asiana owned nine Boeing 747-400, ten Boeing 767-300, and eight Boeing 737-400. In early 1991, Asiana began services to Bangkok, Singapore, Hong Kong, and Taipei. Transparent flights to Los Angeles started in December 1991 with the Boeing 747-400 Combi. Services to Vienna, Brussels, and Honolulu began in the mid-1990s. In 1993, Asiana began services to Ho Chi Minh City in Vietnam.

The vision of Asiana is that a beautiful company creates the highest corporate value in every industry. At the same time, the airline's mission is to improve the quality of life of all stakeholders, Kumho Asiana (Employees, customers, shareholders, partner companies, and the community as a whole are all considered stakeholders).

Asiana Flight Class

Asiana operates five classes on its flights, namely Economy Class, Smartium Economy Class, and Business Class, Smartium Business Class, and Suite Business Class. The services and facilities offered by all four classes are of high quality. See the explanation below for complete information:

Economy class

• Amenities
• In-flight entertainment on an 11-inch larger personal monitor with higher resolution
• The room is more spacious and more comfortable
• 110V power outlet
• Wi-Fi (surcharge)
• Bags, sandals, and toothbrush sets (US, Europe, or Australia routes)
• Eye masks, earplugs, writing supplies, stationery sets, and primary first aid supplies (domestic)

• In-flight Meals
• Enjoy the Yeongyang Ssambap dish, which was awarded a gold prize in economy class at the "2006 Mercury Awards" by ITCA (International Travel Catering Association)
  
• Also, a variety of other Korean dishes and menu choices vary according to the flight region
• The wide selection of quality wines

• Economy Class Fleet
• Airbus A320-200
• Airbus A321-100
• Airbus A321-200
• Airbus A321neo
• Airbus A330-300
• Airbus A350-900
• Airbus A350-1000
• Airbus A380-800
• Boeing 747-400
• Boeing 767-300
• Boeing 777-200ER

Smartium Economy Class

• Amenities
• Smartium Economy provides more legroom than ordinary chairs
• More cabin storage space
• Power jacks and USB ports are available for all seats
• Smartium Economy passengers on long-distance routes (US, Europe, Australia) are permitted to access the Business Class Lounge at Incheon International Airport
• Toothbrush sets, slippers, and eye masks are provided (U.S. routes, Europe, Australia)
• Eye masks, earplugs, writing supplies, stationery sets, and necessary first aid supplies (all routes)
• Priority boarding

• In-flight Meals
• Enjoy the Yeongyang Ssambap dish, which was awarded a gold prize in economy class at the "2006 Mercury Awards" by ITCA (International Travel Catering Association)
• Also, a variety of other Korean dishes and menu choices vary according to the flight region

• Smartium Economy Class Fleet
• Airbus A350-900

Business Class

• Amenities
• Relax with a spacious seat pitch and bed chair
• Electric socket and USB port
• Enjoy maximum comfort with easy access to the hallway
• Flat-bed-like chairs offer a relaxing sleep experience
• Individual Cubicles
• An automatic control system that adjusts the angle between the back of the chair and the footrest to the body shape
• Traveler Kits include luxury brand cosmetics and various amenities (U.S. routes, Europe, Australia)
• High-quality cosmetics on the toilet
• Slippers, stationery, stationery sets, and essential first aid products

• In-flight Meals
• It offers a variety of Korean dishes, including bibimbap, on flights departing from Korea and outside Korea
• A leading international sommelier chooses the wine
• In collaboration with the Institute of Korean Royal Cuisine, which continues the context of traditional Korean cuisine, and La Cucina

• Business Class Fleet
• Airbus A321-200
• Airbus A321neo
• Airbus A330-300
• Airbus A350-900
• Airbus A350-1000
• Airbus A380-800
• Boeing 747-400
• Boeing 767-300
• Boeing 777-200ER

Smartium Business Class

• Amenities
• Relax with a spacious seat pitch and bed chair
• Electric socket and USB port
• Enjoy maximum comfort with easy access to the hallway
• Flat-bed-like chairs offer a relaxing sleep experience
• Individual Cubicles
• An automatic control system that adjusts the angle between the back of the chair and the footrest to the body shape
• Traveler Kits include luxury brand cosmetics and various amenities (U.S. routes, Europe, Australia)
• High-quality cosmetics on the toilet
• Slippers, stationery, stationery sets, and primary first aid products
• Audio Video on Demand (AVOD)

• In-flight Meals
• It offers a variety of Korean dishes, including bibimbap, on flights departing from Korea and outside Korea
• A leading international sommelier chooses the wine
• In collaboration with the Institute of Korean Royal Cuisine, which continues the context of traditional Korean cuisine, and La Cucina

• Smartium Business Class Fleet
• Airbus A380-800
• Boeing 747-400

Business Class Suite

• Amenities
• Enjoy a relaxed flight with superior service specially prepared by Asiana Airlines
• Bright and warm bedding sets of the highest quality
• Electric socket and USB port
• Enjoy maximum comfort with easy access to the hallway
• Flat-bed-like chairs offer a relaxing sleep experience
• Individual Cubicles
• An automatic control system that adjusts the angle between the back of the chair and the footrest to the body shape
• Traveler Kits include luxury brand cosmetics and various amenities (U.S. routes, Europe, Australia)
• High-quality cosmetics on the toilet
• Slippers, stationery, stationery sets, and necessary first aid products
• Audio Video on Demand (AVOD)
  

• In-flight Meals
• It offers a variety of Korean dishes, including bibimbap, on flights departing from Korea and outside Korea.
• A leading international sommelier chooses the wine.
• In collaboration with the Institute of Korean Royal Cuisine, which continues the context of traditional Korean cuisine, and La Cucina.

• Fleet Business Class Suite
• A380-800

Asiana Loyalty Program

• Asiana Club
  

Asiana Club is the Asiana Airlines frequent-flyer program, formerly called the Asiana Bonus Club. Asiana Club has five levels, namely Silver, Gold, Diamonds, Plus Diamonds, and Platinum. To obtain or maintain each level, members are required to get 0, 20000, 40000, 100000 miles in two calendar years from the 'reference date.' Status miles are based on 'On-board mileage,' which includes miles accumulated by traveling with Asiana Airlines or Star Alliance airlines. Also, members can earn miles by flying with partner airlines such as Qatar Airways. The mileage that is accumulated in this program entitles members to bonus tickets, upgrade classes, and other products and services such as eating at Outback Steakhouse.

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Asiana Customer Service

If you need further information, you can contact the Asiana service center below:

• Jakarta Office
  Permata Kuningan building - 6fl
  Jl. Kuningan Mulia Kav 9 C Jakarta 12980
  Telephone number: +62 21 5797 4382

Asiana Airlines Code

IATA Code: OZ

ICAO Code: AAR

Call Sign: ASIANA