China Airlines
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China Airlines Features
China Airlines is Taiwan's national airline and is one of the two major airlines together with China Airlines. The airline is headquartered at Taiwan Taoyuan International Airport and operates services of more than 1400 flights each week (including 91 cargo flights) to 102 cities throughout Asia, Europe, North America, and Oceania.
China Airlines was founded on December 16, 1959, from the idea of a retired air force officer. Starting operations as a charter flight service, China Airlines finally set its first scheduled route in 1962, with flights from Taipei to Hualien, which became the airline's first domestic service. After nearly half a century of providing services in the aviation industry, today, China Airlines offers flights to 145 destinations in 29 countries worldwide, including ten cities in Europe, 81 cities in Asia, 42 cities in America, and 7 Oceania routes. Meanwhile, the domestic route covers five destinations in Taiwan. China Airlines also has a cargo service, offering services on routes similar to its international flights.
China Airlines has three airline subsidiaries, namely China Airlines Cargo, which is a member of SkyTeam Cargo, Mandarin Airlines, which operates flights to domestic and low-demand regional destinations, and Tigerair Taiwan, which is a low-cost airline established by China Airlines and Singapore airline group Tigerair Holdings. China Airlines joined the global alliance SkyTeam on September 14, 2010, and officially became a full member on September 28, 2011. China Airlines is the first Taiwanese airline to join the airline alliance.
China Airlines Flight Class
China Airlines provides three class choices for its passengers, namely Economy Class, Premium Economy Class, and Business Class. The services and facilities offered by all three classes are of high quality. See the explanation below for complete information:
Economy class
- Amenities
- The seat is ergonomically designed with comfortable cushioning and adjustable headrests.
- Spacious legroom.
- In-flight entertainment with high resolution, audio-video-on-demand (AVOD).
- In-Flight Meals
- Passengers who depart from Taipei will get food facilities on flights served by the China Pacific Catering Service (CPCS).
- In-flight dining services are also available on all intercontinental flights.
- Economy Class Fleet
- Airbus A330
- Airbus A350
- Boeing 744
- Boeing 738
- Boeing 777
Premium Economy Class
- Amenities
- The chair is ergonomically designed with 39-inch seat spacing.
- Comfortable seat cushion and adjustable headrests.
- Spacious legroom.
- In-flight entertainment with high resolution, audio-video-on-demand (AVOD).
- Multi-function folding table, personal storage space, and individual reading lights.
- USB port and socket.
- Amenity kits (long-distance travel).
- In-Flight Meals
- Passengers who depart from Taipei will get food facilities on flights served by the China Pacific Catering Service (CPCS).
- In-flight dining services are also available on all intercontinental flights.
- Passengers can also order special foods, including vegetarian food, religious food, and baby/child food. Passengers must request a special menu at least 24 hours before departure.
- Premium Economy Class Fleet
- Airbus A350
- Boeing 777
Business-class
- Amenities
- The seat is ergonomically designed with a width of 78 inches that can be turned into a flatbed.
- Private room with 1-2-1 configuration.
- Sky Lounge, snack bar.
- In-flight entertainment with high resolution, audio-video-on-demand (AVOD).
- Multi-function folding table, personal storage space, and individual reading lights.
- USB port and socket.
- Amenity kits.
- In-Flight Meals
- Before the plane takes off, all Business Class passengers will be served on-flight drinks such as nuts, snacks, and cups of coffee or tea.
- Business Class offers more variety of food on flights, including a favorite menu, Ta-a Noodles.
- Passengers who depart from Taipei will get food facilities on flights served by the China Pacific Catering Service (CPCS).
- In-flight dining services are also available on all intercontinental flights.
- Passengers can also order special foods, including vegetarian food, religious food, and baby/child food. Passengers must request a special menu at least 24 hours before departure.
- Business Class Fleet
- Airbus A350
- Boeing 777
China Airlines Loyalty Program
-
Dynasty Flyer
Dynasty Flyer is China Airlines' frequent flyer program that offers four levels, namely Dynasty, Gold, Emerald, and Paragon. To be able to enjoy the maximum benefits by becoming a member of the Dynasty Flyer, passengers must earn several points (miles) in a year. The longer the distance traveled, the more distance they will get. Accumulated miles can be exchanged for free access to VIP lounges, free baggage allowance, increased flights, and much more.
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China Airlines Customer Service
If you need further information, you can contact the China Airlines service center below:
-
Jakarta Office
Jl. Jenderal Sudirman Kav. 32
Jakarta 10220, Indonesia
Tel: (62-21) 2510788. 2510789
Fax: (62-21) 2510787
- Bali Office
Ngurah Rai International Airport
Jl. Airport Ngurah Rai
Tuban, Bali, Indonesia
Tel: (62-361) 9357298, 9354856, 9357258, 9351011
Fax: (62-361) 9357275
-
Surabaya Office
Jl. Panglima Sudirman No. 101-103
Surabaya 60271, Indonesia
Tel: (62-31) 5470898
Fax: (62-31) 5470867
China Airlines Airline Codes
IATA Code: CI
ICAO Code: CAL
Call Sign: DYNASTY
There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).
Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.
Register your baggage in advance at the check-in counter before your flight.
Every passenger must occupy the seat which is determined during check-in.
Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.
Important notes:
Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.
Check-in counter would be closed 45 minutes before take-off.
.Please arrive at the boarding gate 30 minutes before your flight departs.
All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.
All passengers must abide [airlines] baggage allowance rules.
Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.
How to Cancel Your Flight at tiket.com
Logged in to your tiket.com account
Go to “My Order”.
Pick the flight you wish to cancel and then click “Refund”.
Choose the reason behind your decision to do a refund.
Read the terms & conditions carefully, then continue.
Pick the passenger doing the cancellation.
Check the estimate refund you would get and fill in the bank account information needed for refund process.
Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.
Important
The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.
The applicable policy will still follow the airline regulations when the request is submitted.
Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.
tiket.com will continue to follow up until the refund process from the airline is complete.
Special Protocol
Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination.
In related to the epidemic prevention policy, Taiwan government temporarily bans all foreigners, including passengers traveling with visitor visas, resident visa to enter/transit at/via Taiwan until further notice. Exceptions applied to R.O.C. passport holder and Non- R.O.C. nationals with a valid Alien Resident Certificate (ARC) and the category allowed such as hired by a company, student, or spouse. For more related information please click here and here.
Refund
Details of the refund conditions are as follows:
- For canceled / delayed flights, you can still get this refund and reissue option without regardless of the issue date and flight date. Submission for this flight should be made before 31 January 2022
| Ticket Purchase Date | Flight Period |
Routes |
Refund Regulation | Type of Refund | Additional Information |
| On / after 20 Jan 2020. | - |
All routes (If rejected at the airport due to showing symptoms of fever or there is a travel ban and lockdown from the government) |
Full Refund | Cash |
|
Open Ticket
Submission of Open Ticket for China Airlines must follow the conditions as follow:
- For canceled / delayed flights, you can still get this refund and reissue option without regardless of the issue date and flight date. Submission for this flight should be made before 31 January 2022
|
Ticket Purchase Date |
Flight Period |
Routes |
Ticket Validity Period |
Additional Information |
| On / after 20 Jan 2020. | - |
All routes (If rejected at the airport due to showing symptoms of fever or there is a travel ban and lockdown from the government) |
1 year from the initial ticket issuance |
|
Reschedule
- Reschedule/change fee will be waived.
- Waiver for reschedule/change fee permitted for one time only
- Fare differences and other additional charges (e.g. applicable taxes) will apply
- This should be done before before your original date of travel
- Submission must be made at least 1 month before the initial flight
- Rescheduling conditions are subject to each airline policies and availability
Reroute
- Submitting a re-route can be done while using the same airline
- Submissions are made at the related airlines
- Reroute / change fee will be waived
- Waiver for reroute/change fee permitted for one time only
- Fare differences and other additional charges (e.g. applicable taxes) will apply
- This should be done before your original date of travel
- Reroute conditions are subject to each airline policies and availability