Etihad Airways
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Etihad Airways Features
Etihad Airways is the second-largest airline in the UAE (after Emirates), which began operations in November 2003. The airline is headquartered in the City of Khalifa, Abu Dhabi, and is primarily based at Abu Dhabi International Airport. Etihad Airways operates more than 1,000 flights per week to more than 120 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and America, with 117 fleets of Airbus and Boeing in February 2018.
Etihad Airways was established as the second airline of the United Arab Emirates in July 2003 based on the Royal Decree (Amiri) issued by Sheikh Khalifa bin Zayed Al Nahyan. The airline was established because of that Sheikh Khalifa bin Zayed Al Nahyan wanted an airline for Abu Dhabi. Etihad Airways was launched with an initial capital of AED500 million and made a ceremonial flight on November 5, 2003, on the route to Al Ain.
On November 12, 2003, the airline officially operated as a commercial flight by launching services to Beirut, Lebanon. Before the founding of Etihad, Gulf Air was an airline based at Abu Dhabi International Airport and also jointly owned by Bahrain and the Sultanate of Oman.
Apart from being a means of transportation that transports passengers and cargo, Etihad also operates Etihad Holidays and established its airline alliance, Etihad Airways Partners, in October 2015, which was dissolved in 2018 after several members fell into financial difficulties. Etihad Airways has a minority equity investment in participating airlines, as well as holding shares in Virgin Australia, which is not officially registered as an Etihad Airways Partner.
In June 2019, Etihad Airways served 81 passenger and cargo destinations throughout Africa, Europe, North America, Asia, and Australia from its center at Abu Dhabi International Airport. Before ending São Paulo's services at the end of March 2017, Etihad Airways was one of the few airlines that has passenger services on six continents.
Etihad Airways Flight Class
Etihad Airways focuses on serving the trade routes of Asia, the Middle East, Europe, and North America using a combination of 97 passenger aircraft equipped with five fleets of cargo passengers. The airline offers a variety of products and services, all of which are designed to provide best-in-class solutions. Etihad always prioritizes the latest innovations, techniques, and technology to satisfy its loyal passengers. Etihad Airways offers 4 (four) flight classes which are equipped with various optional features. See the explanation below for complete information:
Economy class
Economy Class offers comfort with a variety of supporting facilities such as blankets, in-flight entertainment, free food and drinks, and much more.
- Economy Class - Economy Standard
- Passengers who have Economy Deal, Saver, or Classic tickets will be chosen by the airline.
- However, passengers can still select their seats as desired with additional costs.
- Economy class passengers will get free food in the airplane and entertainment from the TV screen in front of the seat.
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Economy Class - Economy Space
- If you want wider and more comfortable legroom, up to 36 inches, passengers can increase Economy Standard tickets to Economy Space.
- Other facilities remain the same as Economy Standard.
- Economy Class - Economy Neighbor-Free
- Economy Neighbor-Free has more room than other economy classes.
- Passengers can choose several "neighboring" or adjacent seats to be vacant (1-3 seat choice).
- Other facilities are the same as Economy Standard.
- Inflight Meals
- Provides a variety of delicious food, drink, and dessert menus.
- All dishes use fresh and high-quality ingredients.
- There is a menu for your little one, like fish fingers and pasta.
- Economy Class Fleet
- Airbus A320-200
- Airbus A321-200
- Airbus A321neo
- Airbus A330-200
- Airbus A350-1000
- Airbus A380-800
- Boeing 777-300ER
- Boeing 777-9
- Boeing 787-9
- Boeing 787-10
Business-class
Passengers will experience an extraordinary flying experience with various facilities such as lounges, priority boarding, comfortable flatbed chairs, and delicious food at any time.
- Business Class - Business Studio
- Inflight Entertainment.
- Amenity kits.
- Onboard Wi-Fi (for an additional fee).
- Lounge & lobby.
- Seats in a private room that can be turned into a 6 foot, 8-inch bed.
- There is a closed cupboard, a separate dining table, and a small table.
- Business Class - Business Flatbed
- Inflight Entertainment.
- Amenity kits.
- Onboard Wi-Fi (for an additional fee).
- Lounge & lobby.
- A seat that can be turned into a flatbed.
- Direct access to the hallway.
- Business Class - Business Seats
- Inflight Entertainment.
- Amenity kits.
- Onboard Wi-Fi (for an additional fee).
- Lounge & lobby.
- Soft seating and wide legroom.
- Head and leg rest can be adjusted.
- Passengers will get one pillow.
- Inflight Meals
- Provides a variety of delicious food, drink, and dessert menus.
- All dishes use fresh and high-quality ingredients.
- There is a menu for your little one, like fish fingers and pasta.
- Business Class Fleet
- Airbus A320-200
- Airbus A321-200
- Airbus A321neo
- Airbus A330-200
- Airbus A350-1000
- Airbus A380-800
- Boeing 777-300ER
- Boeing 777-9
- Boeing 787-9
- Boeing 787-10
The First Class
Passengers will feel they are in a private suite complete with leather chairs and full facilities. The First Class offers a variety of a la carte menus, a line of fine wines, and Chef Inflight.
- First Class - First Apartment (fleet A380)
- Each passenger will get a room (called First Apartment) containing a 6-foot, 10-inch bed, and a separate armchair.
- Six of First apartments are connected, making it suitable for you who want to travel in groups and share time on a flight.
- Every First Apartment is equipped with a vanity unit that has a vanity mirror with lights. There are also free casual clothes that you can wear as well as a closet to hang your clothes.
- First Class passengers have access to a First Class bathroom with a luxurious design and shower room equipped with private facilities.
- First Class - First Suite
- Each passenger gets their leather seat that can be turned into a 6 foot, 8-inch bed.
- Available wardrobe and beverage cabinet.
- Each seating space is equipped with a closing door to give you more personal space.
- There is also a 23-24 inch flat screen TV (different for each fleet) and magazines for you to read.
- Etihad Airways provides free internet connections in the aircraft.
- First Suite is also equipped with a lobby inspired by the hotel lobby design. You can gather with friends and family or hold a meeting here.
- Each passenger will get an amenity kit in their room.
- Inflight Meals
- Provides a variety of delicious food, drink, and dessert menus.
- All dishes use fresh and high-quality ingredients.
- There is a menu for your little one, like fish fingers and pasta
- First-Class Fleet
- Airbus A380-800
- Boeing 777-300ER
- Boeing 787-9
The Residence
The Residence is only available on A380 aircraft designed for two guests with a luxurious design, such as a three-bedroom apartment in the sky. This class has an ensuite bathroom, private bedroom, and separate living room. VIP Travel Concierge and special teams will take care of all passenger needs during the trip, from limousines to private waiting rooms at private airports. The Residence serves flights with destinations to and from Abu Dhabi, London, New York, Sydney, Paris, and Seoul.
- The only flight class in the world that provides three rooms for each passenger.
- There is a living room (Living Room) equipped with a sofa for two people, a 32-inch flat-screen TV, and a Sennheiser headset that can reduce noise while eating delicious food.
- There are bedrooms with double beds measuring 6 feet and 10 inches, flat-screen TVs measuring 27 inches
- Ensuite Shower Room is available with shower room, magnifying glass, hairdryer, bathrobe, and toiletries.
- Inflight Meals
- Provides a variety of delicious food, drink, and dessert menus.
- All dishes use fresh and high-quality ingredients.
- There is a menu for your little one, like fish fingers and pasta.
- The Residence Fleet
- Airbus A380-800
Etihad Airways Loyalty Program
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Etihad Guest
Etihad Guest is a frequent flyer program or loyalty program for Etihad Airways airlines that was launched on August 30, 2006. This program offers various discounts, various benefits, and facilities such as additional baggage and priority check-in. Points can also be exchanged for tickets or upgrading classes. As part of the agreement between Etihad and the United Arab Emirates Ministry of Community Development, senior Emirati citizens get instant access to the Etihad loyalty program and enjoy more air miles facilities. As part of a partnership with American Airlines, the American Airlines AAdvantage loyalty program can be redeemed with tickets at Etihad.
Buy Etihad Airways Tickets on tiket.com
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Etihad Airways Customer Service
If you need further information, you can contact the Etihad Airways service center below:
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Jakarta
Summitmas II, 12th Floor
Jl. Jenderal Sudirman Kav. 61-62
Jakarta 12190, Indonesia
Telephone Number: (62-21) 29716200
Email: jkttkt@etihad.ae
Airline Etihad Airways Code
IATA Code: EY
ICAO Code: ETD
Caal Sign: ETIHAD
There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).
Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.
Register your baggage in advance at the check-in counter before your flight.
Every passenger must occupy the seat which is determined during check-in.
Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.
Important notes:
Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.
Check-in counter would be closed 45 minutes before take-off.
.Please arrive at the boarding gate 30 minutes before your flight departs.
All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.
All passengers must abide [airlines] baggage allowance rules.
Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.
How to Cancel Your Flight at tiket.com
Logged in to your tiket.com account
Go to “My Order”.
Pick the flight you wish to cancel and then click “Refund”.
Choose the reason behind your decision to do a refund.
Read the terms & conditions carefully, then continue.
Pick the passenger doing the cancellation.
Check the estimate refund you would get and fill in the bank account information needed for refund process.
Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.
Important
The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.
The applicable policy will still follow the airline regulations when the request is submitted.
Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.
tiket.com will continue to follow up until the refund process from the airline is complete.
Special Protocol
Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination.
- From 24 December 2020, Abu Dhabi will reopen to tourists with a number of health regulations and protocols that must be followed. You will be exempt from quarantine if you are travelling from the selected countries.
- COVID-19 PCR testing is mandatory before every flight. Depending on where you are flying to or from, your test must be carried out between 48, 72 or 96 hours ahead of your flight departure time.
- Children under 12 and people of determination are exempt from COVID-19 PCR testing.
You can check more regarding protocols and the latest information from the airline here.
Refund
Passengers can request a full refund in cash if the flight date is on / after October 1, 2020 and has the following situations:
- Cancellation by airline (all routes apply)
- The passenger tested positive for Covid-19 based on the results of the PCR-test carried out in accordance with state regulations (48-96 hours before departure)
- There is a travel ban from the local government so you cannot travel. Submit a maximum of 14 days before the date of departure
There are also ticket conditions that can be submitted aside from the provisions above as follows:
- Applicable to travel originating from all other countries
- Refund request will be processed only after 12 months from the date of the first cancelled flight from the airline
- If the flight was not cancelled by the airline, refund rules of the original ticket will apply
- For refund request after 12 months is applicable to Open Ticket type only
- Only the value of the unused ticket portion will be refunded
- No show fee applies when the passenger(s) books themselves on a flight which operates and is a no show
Open Ticket
The conditions for submitting an Open Ticket are as follows:
- Submission should be done before 31 October 2021.
|
Ticket Purchase Date |
Flight Period |
Routes |
Ticket Validity Period |
| On/Before 31 Oct 2021. | On/Before 31 Oct 2021. | All routes (if there is travel restriction) | 1 year from the initial ticket issuance |
Reschedule
- Reschedule/change fee will be waived
- Waiver for reschedule/change fee permitted for multiple changes
- Submission should be done before 31 October 2021
- Your new date of travel should be done before 31 October 2021
- Fare differences and other additional charges (e.g. applicable taxes) may apply
- Rescheduling conditions are subject to each airline policies and availability
Reroute
- Submitting a re-route can be done while using the same airline
- Submissions are made at the related airlines
- Reroute / change fee will be waived
- Fare differences and other additional charges (e.g. applicable taxes) may apply
- Reroute conditions are subject to each airline policies and availability