Jetstar

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Jetstar Flight Schedules & Price

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Jetstar Features

Cabin Baggage 7 kg - JETSTAR AIRWAYSCabin Baggage 7 kg
Check-in Baggage 7 kg - JETSTAR AIRWAYSCheck-in Baggage 7 kg
Check-in close at 7 minutes - JETSTAR AIRWAYSCheck-in close at 7 minutes
  • About

  • Baggage

  • Policy

  • Terms

  • COVID-19 Info

  • FAQ

When should I check-in for Jetstar flights?
You can check-in at least 60 minutes before departure. We recommend arriving early to have sufficient time to check documents related to flight requirements during the COVID-19 pandemic. Check-in deadlines may vary for certain routes and airports.
Can I check-in online for Jetstar domestic flights?
Yes, you can check-in online to save time at the airport. Check-in can be done from 2 days to 2 hours before departure. Please visit the official Jetstar website for the online check-in process.
Can I only check-in at Jetstar outlets located at the departure airport?
No, you can choose other check-in methods, such as web check-in, mobile check-in, kiosk check-in, city check-in, and phone check-in. Please contact the Jetstar Contact Center for more information.
How many cabin baggage capacity do I have?
Jetstar Starter, Starter Plus, and Starter Max passengers can bring 1 (one) cabin baggage and 1 (one) personal item with a combined weight of max 7 kgs, Flex bundle can carry 1 (one) cabin baggage and 1 (one) personal item with a combined weight of max 14 kgs, Business Class can carry 2 (two) cabin baggage and 1 (one) personal item with a combined weight of max 14 kg.
How many checked baggage allowance do I have?
On Jetstar Economy Starter Class and Economy Starter fare flights with Flex package there is no checked baggage allowance, Economy Starter Class with Plus package gets a max 20 kgs, Economy Starter class with Max package gets max baggage allowance. 30 kgs, Business and Business Class with Max package get max baggage allowance. 30 kg. Baggage allowances may vary depending on the flight route, for complete information please visit Jetstar's official website.
Can pregnant women travel with Jetstar?
Yes, you can travel with Jetstar. When the gestational age has reached 28 weeks or more, passengers are required to bring a certificate or certificate from a registered doctor or midwife, dated no more than 10 days before the trip.
Can I order special children's meals or certain diets?
Yes, you can order special meals. Passengers can make special meal requests at least 24 hours before the flight via the Jetstar website, mobile app or call center.

Jetstar Airways Pty Ltd, or commonly called Jetstar, is an Australian low-cost airline headquartered in Melbourne. The airline is a subsidiary of Qantas, which was released to rival other Low-Cost Carriers, such as Virgin Blue. Jetstar carries around 8.5% of all passengers traveling in Australia.

The airline operates an extensive domestic network and regional and international services from its main base at Melbourne Airport using a mixed fleet of Airbus A320 and Boeing 787 Dreamliner. Like its parent, Qantas, Jetstar competes with Virgin Australia and Virginair's subsidiary, Tigerair Australia.

JetStar Airways is divided into four airlines according to their area, namely Jetstar Asia Airways, Jetstar Pacific Airlines, and Jetstar Japan. Every year, JetStar always tries to increase its flight routes to take passengers to see the world. Now, JetStar has reached 75 destinations spread across Asia and Australia with a total flight that can reach 4000 numbers.


Jetstar Flight Class

Jetstar always provides the best service for all its passengers. This service can be seen from the various awards successfully achieved by Jetstar, such as:

  • Top 10 safest LCCs in the world by airlineratings.com (2019)
  • Best Low-Cost Airline - Australia / Pacific 2019, 2018, 2017, 2016 - 2011 (Skytrax)
  • Partner of the Year 2012 (Changi Airline Awards)
  • Top 5 Airlines by Absolute Growth in Cargo Carriage 2012 (Changi Airline Awards)
  • Best International Budget Airline 2011 (About.com Readers' Choice Award)
  • Top 5 Carriers for Passenger Growth 2009 (Changi Airline Awards)
  • Operational Excellence 2007 (Airline Business), and many more.

Jetstar offers several flight classes that are equipped with various optional features. See the explanation below for complete information:


Economy class

  • Amenities
  • Comfortable leather chair
  • Cabin luggage maximum of 7 kg
  • In-flight entertainment (additional fees apply)
  • There are facility improvement services, namely Starter Plus bundle, Starter Max bundle, Flex bundle (subject to additional charges)

  • In-Flight Meals
  • JetStar Economy Class passengers do not get free food during the flight. However, passengers can buy food on the plane (payment only using a credit card) or order food before the flight
  • For flights with short duration, only a choice of snacks and drinks are available
  • For flights with a long-haul, food and beverages will be provided for two times (with more payment)

  • Economy Class Fleet
  • Airbus A320-200
  • Airbus A320neo
  • Airbus A321-200
  • Airbus A321LR
  • Airbus A321XLR
  • Boeing 787-8

Business-class

Business Class flights are only available on some routes. Business Class is designed for businessmen or for passengers who want to feel more comfortable while traveling.

  • Amenities
  • A wide leather chair with more excellent pitch and strength in the seat
  • Priority check-in area
  • 30 kg of checked baggage
  • In-flight entertainment
  • Free blankets and pillows

  • In-Flight Meals
  • Passengers will be provided three kinds of food two times, lunch and dinner
  • Types of dishes to choose from are vegetarian food, Asian food, and Western food
  • There's also a selection of special drinks, namely 'Cellars in the Sky' wine and French Grinders coffee

  • Business Class Fleet
  • Boeing 787-8


Jetstar Loyalty Program

JetStar does not provide its loyalty program but joins the loyalty program of various other airlines. How to collect miles or loyalty points is very easy. Passengers only need to book Jetstar's Plus, Max, or Business Max flight tickets, then select the desired loyalty program, then enter the membership number. Flight points with JetStar can be combined with the Qantas Frequent Flyer program, Emirates Skywards, JAL Mileage Bank, and Lotusmiles (owned by Vietnam Airlines).


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Jetstar Customer Service

If you need further information, you can contact the Jetstar service center below:

  • Australia
    PO Box 4713, Melbourne, VIC 3001, Australia
    Contact Jetstar: +61 3 9347 0091


  • Indonesia
    Customer Service Hotline:
    +6221 2555 6333 (Indonesian)
    +62 803 852 9779 (English)
    +613 9645 5999 (English)


Jetstar Airlines Code

IATA Code: JQ

ICAO Code: ANN

Call Sign: JETSTAR

Cabin Baggage

  • 1 (one) cabin baggage and 1 (one) personal item with a maximum total weight of 7 (seven) kg.
  • The dimensions of the item must not exceed 56 cm x 36 cm x 23 cm.

Checked Baggage

  • Checked baggage allowance depends on the type of fare or bundles purchased. Passengers have the option to purchase an additional baggage allowance if needed.
  • Starter Economy Rates:
  1. Does not include checked baggage allowance.
  2. Passengers can purchase a baggage allowance of 15 kg, 20 kg, 25 kg, 30 kg, 35 kg, or 40 kg.
  • Starter Economy Fares with Plus bundle:
  1. Checked baggage allowance of 20 kg (10 kg for Jetstar Japan (GK) domestic flights.
  2. Passengers can purchase up to an additional 20 kg if they need it (up to 30 kg for Jetstar Japan (GK) domestic flights).
  • Starter Economy Fares with Max bundle:
  1. Checked baggage allowance is 30 kg.
  2. Passengers can purchase up to an additional 10 kg if they need it.
  • Starter Economy Fares with Flex bundle:
  1. Does not include checked baggage allowance.
  2. Passengers can purchase a baggage allowance of 15 kg, 20 kg, 25 kg, 30 kg, 35 kg, or 40 kg.
  • Business Rates with Max bundle:
  1. 30 kg checked baggage allowance.
  2. Passengers can purchase up to 10 kg additional checked baggage allowance.
  • Baggage allocation may be different for each flight route; please visit the airline's official website for more details.

Public policy

  • Every passenger must occupy the seat which is determined during check-in.
  • Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
  • Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
  • Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
  • It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.

Expectant Mother Policy

  • Flights of less than 4 (four) hours:
  1. Single pregnancy – up to the end of the 40th week.
  2. Multiple pregnancy – up to the end of the 36th week.
  • Flights of 4 (four) or more hours:
  1. Single pregnancy –up to the end of the 36th week.
  2. Multiple pregnancy – up to the end of the 32nd week.
  • Passengers with a gestational age of 28 weeks or more, must bring a health certificate from a midwife or personal doctor.
  1. The certificate is dated no more than 10 days before the trip.
  2. This document must confirm:
    1. estimated date of birth
    2. is it single or multiple pregnancy
    3. that pregnancy is free of complications
  • Passengers with complicated pregnancy conditions must obtain medical clearance from the airline, please download the medical clearance form here.

Specific Medical Condition Policy

  • Airlines can help passengers:
  • with limited mobility requiring wheelchair assistance, outpatient assistance, and onboard and off-board assistance;
  1. who are deaf or have hearing loss;
  2. who are blind or have visual impairments;
  3. who travel with a companion dog; and
  4. who travel with assistive devices
  5. which requires oxygen to travel
  • To get this service, passengers must contact the airline in advance.
  • If traveling from or within Australia or New Zealand, it is mandatory to download and complete the checklist below:
  1. Travel for passengers with wheelchairs, mobility aids, or restricted mobility checklists.
  1. Traveling for deaf, visually impaired, who have hearing or vision impairments, or who travel on a companion dog checklist.


Infants and Children Policy

  • If you are traveling with more than one infant or want to reserve a seat for your infant, you need to get our help to make your reservation. Please contact us.
  • Infants can sit on the passenger's lap during the flight. Passengers will be provided with a special seat belt for babies connected to a regular seat belt.
  • Passengers can purchase a separate seat for the baby, but they must sit up unaided.
  1. If an infant cannot sit in an airplane seat without assistance, then passengers must bring an approved car seat so that they can be seated.
  • Children aged 2 (two) years or over must purchase a ticket and travel with an allocated seat for safety reasons.

Unaccompanied Minors

  • Young passengers are considered to be able to travel independently if they are in school or enrolled in secondary school and:
  1. can show evidence at check-in that they are attending school or are enrolled in high school; and
  2. can meet the Independent Traveler Requirements.
  • Young passengers aged 12 years or over are required to present the following documents upon check-in:
  1. Passport or birth certificate (proof of age for passengers aged 12 years and over);
  2. School ID card from high school (could be from the previous year and maybe expired); or
  3. Letter from secondary school on school letterhead stating the year and confirming current attendance or enrollment at current secondary school (including enrollment in secondary school for the year to come after graduating from primary school).
  • Children who have not been enrolled in or attended secondary school will be deemed unable to travel independently and must be accompanied by an appropriate accompanying passenger.

Important notes:

  • Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.

  • Check-in counter would be closed 45 minutes before take-off.

  • .Please arrive at the boarding gate 30 minutes before your flight departs.

  • All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.

  • All passengers must abide [airlines] baggage allowance rules.

  • Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.

How to Cancel Your Flight at tiket.com

  • Logged in to your tiket.com account

  • Go to “My Order”.

  • Pick the flight you wish to cancel and then click “Refund”.

  • Choose the reason behind your decision to do a refund.

  • Read the terms & conditions carefully, then continue.

  • Pick the passenger doing the cancellation.

  • Check the estimate refund you would get and fill in the bank account information needed for refund process.

  • Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.


Important

The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.

 

Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.

tiket.com will continue to follow up until the refund process from the airline is complete.

 

Special Protocol

Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination. 

 

Starting from 1 December 2020, Jetstar passengers originating from Bangkok, Ho Chi Minh City, Jakarta, Kuala Lumpur, Penang and Phnom Penh will be able to transit through Singapore Changi Airport to cities approved for transit within the Jetstar Asia network, if their connection is within 48 hours. For more information regarding this matter, please click here.
 

Refund

The conditions for submitting refund are as follows:

  • Vouchers cannot be cashed either in cash or credit card balances if the vouchers are not exchanged.
  • Vouchers can be exchanged more than one time if there is still balance available in the voucher. To check voucher balance click here.
  • Vouchers are not transferable

Ticket Purchase Date

Flight Period

Routes

Type of Refund

Voucher Validity 

7 Mar 2020 - 30 Sep 2021 Before 31 Dec 2021 All Routes (If there is cancellation / suspension from the airline due to travel ban and lockdown) Voucher 12 months after the issuance of  Voucher

 

Reschedule

  • Reschedule fee will be waived
  • Submissions are made at the airline's website
  • Fare differences and other additional charges (e.g. applicable taxes) will apply

 

Reroute

  • Submitting a re-route can be done while using the same airline
  • Submissions are made at the related airlines
  • If the reroute ticket price is greater than the Voucher value given, the price difference will be paid by the passenger. If the ticket price is lower than the Voucher given, then the price difference will not be given to the passenger.