Kenya Airways

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Kenya Airways Flight Schedules & Price

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Kenya Airways Features

Cabin Baggage 7 kg - KENYA AIRWAYSCabin Baggage 7 kg
Check-in Baggage 7 kg - KENYA AIRWAYSCheck-in Baggage 7 kg
Check-in close at 7 minutes - KENYA AIRWAYSCheck-in close at 7 minutes
  • About

  • Baggage

  • Policy

  • Terms

  • COVID-19 Info

  • FAQ

When should I check-in for Kenya Airways flights?
You can check-in at least 60 minutes before departure. We recommend arriving early to have sufficient time to check documents related to flight requirements during the COVID-19 pandemic. Check-in deadlines may vary for certain routes and airports.
Can I check-in online for Kenya Airways domestic flights?
Yes, you can check-in online to save time at the airport. Check-in can be done from 30 hours prior to departure. Please visit the official Kenya Airways website for the online check-in process.
Can I only check-in at Kenya Airways outlets located at the departure airport?
No, you can choose other check-in methods, such as web check-in, mobile check-in, kiosk check-in, city check-in, and phone check-in. Please contact the Kenya Airways Contact Center for more information.
How many cabin baggage capacity do I have?
Kenya Airways Economy Class passengers can bring 1 (one) free cabin baggage and 1 (one) personal item with a maximum total weight of 8 (eight) kg; Business Class can bring 2 (two) free cabin baggage and 1 (one) personal item with a maximum total weight of 18 kg.
How many checked baggage allowance do I have?
Kenya Airways Economy Class passengers can carry 1 (one) free checked baggage with a maximum weight of 20 kg; Business Class can bring 1 (one) free checked baggage with a maximum weight of 30 kg. Baggage allocation may vary by flight route.
Can pregnant women travel with Kenya Airways?
Yes, you can travel on Kenya Airways. They must have a medical certificate from a private doctor or midwife explaining their gestational age and medical condition suitable for travel.
Can I order special children's meals or certain diets?
Yes, you can order special meals. Passengers can make special meal requests at least 24 hours before the flight via the Kenya Airways website, mobile app or call center.

Kenya Airways, a member of the Sky Team Alliance and also a member of the African Airline Association since 1977, is a leading African airline that flies to 54 destinations worldwide, 41 of which are in Africa and carry more than four million passengers annually. Kenya Airways Ltd., better known as Kenya Airways, was founded in 1977, right after the dissolution of East African Airways.

The airline was owned by the Government of Kenya until April 1995 and was privatized in 1996, making Kenya Airways the first African country airline to succeed. Kenya Airways is currently a public-private partnership. The largest shareholder is the Government of Kenya (48.9%), 38.1% owned by KQ Lenders Company 2017 Ltd., followed by KLM, which has a 7.8% stake in the company. Private owners own the rest; shares are traded on the Nairobi Stock Exchange, Dar es Salaam Stock Exchange, and the Uganda Stock Exchange.

Kenya Airways continues to improve services by using 36 new model fleets, including its flagship B787 Dreamliner aircraft. Kenya Airways is proud to be at the forefront of connecting Africa to the international world through its hub at the ultra-modern Terminal 1A at Jomo Kenyatta International Airport in Nairobi. In January 2020, just as it celebrated the airline's 43rd anniversary, Kenya Airways was named the 2019 African Leading Airline by the World Travel Awards.


Kenya Airways Flight Class

Kenya Airways operates two cabin classes, namely Business Class and Economy Class. The services and facilities offered by both classes are of high quality. See the explanation below for complete information:


Economy Class

Economy Class is perfect if you are looking for quality and service at an affordable price. Economic Class passengers can choose a seat that suits their needs during the flight (for additional fees).

  • Seats Choices
  1. Economy Comfort Seats
  2. The chairs have a 34-inch pitch while the other Economy Cabin chairs have a 31-inch pitch
  3. These seats are only available on the B787 Dreamliner and certain flights operated by Kenya Airways, namely:
  4. New York
  5. Amsterdam
  6. London
  7. Paris
  8. Rome
  9. Geneva
  10. Bangkok
  11. Guangzhou

  1. Super Economy Seats
  2. Located at the front of the economy cabin where the middle seat is not occupied with providing extra comfort
  3. Offering aisle and window seats

  1. Extra Leg Room seats
  2. Offers a little legroom for passengers
  3. This seat is available on all types of Kenya Airways aircraft operated

  1. Preferred Seats
  2. Being closer to the front of the plane allows guests to get off the plane faster
  3. This seat is available on all types of Kenya Airways aircraft operated

  1. Standard Seats
  2. The rest of the seats on the plane are attractive for someone to order
  3. This seat is available on all types of Kenya Airways aircraft operated

  • Economy Class Fleet
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 777-300ER
  • Boeing 787-8
  • Embraer 190AR

Business Class

Business Class or Premier World offers a luxurious experience that cannot be expressed in words.

  • Amenities
  • SkyPriority® service
  • Priority check-in, security, boarding, and baggage delivery
  • Priority Arrival
  • In-flight entertainment with KQ Cinema (Boeing 737-700 and 737-800)

  • In-Flight Meals
  • Quality seasonal food and drinks (based on flight distance)
  • Tea, coffee, wine, beer, and alcoholic drinks

  • Business Class Fleet
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 787-8
  • Embraer 190AR

Kenya Airways Loyalty Program

  • Flying Blue

Former Kenya Airways frequent flyer program, Msafiri was merged with Flying Dutchman from KLM in 1997, which in turn joined Air France and changed its name to Flying Blue in 2005, following the merger of the two companies. Gold Elite and Platinum Elite members from the Flying Blue program get JV Lounge facilities. This service is provided for Kenya Airways passengers, and passengers flying with airline partners. Simba Lounge is a service provided only for Kenya Airways Business passengers. Both lounges are located at Jomo Kenyatta International Airport.


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Kenya Airways Customer Service

If you need further information, you can contact the Icelandair service center below:

  • Jakarta
    PT.AEROJASA PERKASA
    Jl. Prof. DR. Soepomo No.45, Tebet
    Jakarta 12810, Indonesia
    Tel: 62 21 837 02573
    Fax: 62 21 837 02574
    Email: kqSales Office@ajp.aerowisata.com

Kenya Airways Airline Code

IATA Code: KQ

ICAO Code: KQA

Callsign: KENYA

  • There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).


  • Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.


  • Register your baggage in advance at the check-in counter before your flight.

  • Every passenger must occupy the seat which is determined during check-in.

  • Carry-on baggage must be put in luggage compartment or below the passenger’s seat.

  • Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.

  • Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.

  • It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.


Important notes:

  • Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.

  • Check-in counter would be closed 45 minutes before take-off.

  • .Please arrive at the boarding gate 30 minutes before your flight departs.

  • All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.

  • All passengers must abide [airlines] baggage allowance rules.

  • Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.

How to Cancel Your Flight at tiket.com

  • Logged in to your tiket.com account

  • Go to “My Order”.

  • Pick the flight you wish to cancel and then click “Refund”.

  • Choose the reason behind your decision to do a refund.

  • Read the terms & conditions carefully, then continue.

  • Pick the passenger doing the cancellation.

  • Check the estimate refund you would get and fill in the bank account information needed for refund process.

  • Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.


Important

The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.

 

Refund

Refund as per the airline's normal rule. We suggest you to submit an Open Ticket.

 

Open Ticket

The conditions for submitting an Open Ticket are as follows:

 

Ticket Purchase Date  : Up to 30 June 2020.
Flight Period                : Up to 30 June 2020.
Routes                         : All routes.
Ticket Validity Period   : 1 year from the date of initial ticket issuance.

 

Other Condition:

Submission should be made no later than 31 May 2020.

 

How to do an Open Ticket:

If you want to submit an Open Ticket, please contact tiket.com with a statement such as an example below:

 

I agree to do an Open Ticket with the following details:

Booking code :

Passenger name :

Flight route :

 

If the Open Ticket has been submitted to the tiket.com, then you have agreed with all the information contained on this page. tiket.com will immediately cancel your active flight schedule and will confirm this to you. The authority to use the ticket is entirely the responsibility of the passenger.

 

Reschedule

  • Reschedule fee will be waived
  • Reschedule request in form of submission
  • Submission should be made no later than 31 May 2020
  • Fare differences and other additional charges (e.g. applicable taxes) will apply

 

Reroute

  • Submitting a re-route can be done while using the same airline
  • Submissions are made at the related airlines
  • Fare differences and other additional charges (e.g. applicable taxes) will apply