Klm Royal Dutch Airlines
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KLM Domestic Flight Features
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KLM Royal Dutch Airlines, or Koninklijke Luchtvaart Maatschappij N.V. (Royal Aviation Company, Inc.), is the national airline of the Netherlands. KLM is headquartered in Amstelveen, with a hub at Amsterdam Airport Schiphol. The airline is part of the Air France - KLM group and is a member of the SkyTeam airline alliance. KLM was founded in 1919 and is the oldest airline in the world that still operates under its original name.
KLM had 35,488 employees and 119 fleets (not including subsidiaries) in 2015. KLM operates scheduled passenger and cargo services to 145 destinations. The airline also received many awards, one of which was included in the list of Dow Jones Sustainability Index (DJSI) as a world company that has a sustainable orientation.
Together with Air France, KLM plays a pioneering role in the European air transportation industry. KLM pursues profitable growth to achieve its own commercial goals as well as more general economic and social goals. KLM actively encourages sustainable growth at Amsterdam's Schiphol Airport and seeks to gain access to any market that will improve the quality of its network. Also, KLM aims to ensure an equal playing field for all participants in this sector.
KLM Flight Class
KLM provides three class choices for its passengers, namely, World Business Class, Economy Comfort, and Economy. The services and facilities offered by all three classes are of high quality. See the explanation below for complete information:
Economy Class
- Amenities
- Standard legroom is 76 cm (domestic) or 79 cm (international)
- The standard backrest is 9 cm (domestic) or 12.5 cm (international)
- It is ergonomically designed
- Choice of free seats during check-in
- 9-11 inch personal entertainment screen (international)
- Socket (international)
- In-Flight Meals
- A various alcoholic or non-alcoholic foods and drinks
- Light meals and fresh sandwiches are served on continental flights
- A full menu is served on intercontinental flights
- Passengers who fly on intercontinental flights can also request special menus that fit their dietary restrictions
Economy Comfort Class
- Amenities
- Standard legroom 81 cm (domestic) or 89 cm (international)
- Standard backrest is 13 cm (domestic) or 16.5 cm (international)
- It is ergonomically designed
- Choice of free seats during check-in
- 9-11 inch personal entertainment screen (international)
- Electric socket
- In-Flight Meals
- A various alcoholic or non-alcoholic foods and drinks
- Light meals and fresh sandwiches are served on continental flights
- A full menu is served on intercontinental flights
- Passengers who fly on intercontinental flights can also request special menus that fit their dietary restrictions
Economy World Business Class
- Amenities
- Priority check-in and boarding
- Chair with a length of 200-207 cm that can be used as a bed/flatbed
- Direct access hallway
- Ergonomically designed
- 16-18 inch personal entertainment screen
- Socket and privacy barrier
- Comfort kit from Dutch designer Jan Taminiau
- In-Flight Meals
- Enjoy a menu of 3 delicious dishes, specially prepared by top Dutch chefs
- All meals are served in the luxurious furnishings of Marcel Wanders and are accompanied by a glass of fine wine or other drinks
- Passengers can bring home one of Delft Blue's miniature houses filled with authentic Dutch gin
KLM fleet
- Airbus A330-200
- Airbus A330-300
- Boeing 737-700
- Boeing 737-800
- Boeing 737-900
- Boeing 747-400
- Boeing 747-400M
- Boeing 777-200ER
- Boeing 777-300ER
- Boeing 787-9
- Boeing 787-10
KLM Loyalty Program
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Flying Blue
Flying Blue is a frequent flyer program from Air France-KLM that provides awards based on mileage, ticket rates, and service classes. Other airlines that adopted the Flying Blue program included Air Europa, Garuda Indonesia, Kenya Airways, Aircalin, and TAROM. Mile points can also be earned from all other SkyTeam partners. Two types of miles can be obtained in the Flying Blue program, namely Award Miles and Level Miles. Award miles can be exchanged for prizes and expire after 20 months without flying. Level Miles can be used to determine membership levels and remain valid until 31 December each year.
Award Miles can be obtained at Flying Blue partner airlines, including Air Corsica, Airlinair, Bangkok Airways, Chalair Aviation, Comair, Copa Airlines, Aesreos Transportes, KLM, Malaysia Airlines, Qantas, TAAG Angola, Twin Jet, and Ukraine International Airlines, and also SkyTeam partner. Award Miles can be exchanged for free tickets, upgrades to more expensive seat classes, extra baggage allocation, and lounge access. Points can also be donated to charity through KLM AirCares or can be spent at the Flying Blue Store. The Flying Blue program is divided into four levels, namely Ivory, Silver (SkyTeam Elite), Gold (SkyTeam Elite Plus), and Platinum (SkyTeam Elite Plus). Then, there are exceptional levels, such as Platinum For Life, ultimate platinum, ultimate platinum skipper, and club2000 skipper.
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KLM Customer Service
If you need further information, you can contact the KLM service center below:
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Jakarta Office
Summitmas II, 17th Floor
Jl. Jenderal Sudirman Kav. 61-62
Jakarta 12190, Indonesia
Telephone Number: (62-21) 29279000
Order: (62-21) 29272222, 001803440252
Business Hours: Monday - Friday (8:30 a.m. - 5:00 p.m.)
KLM Airlines Code
IATA Code: KL
ICAO Code: KLM
Call Sign: KLM
Cabin Baggage
- Economy Class
- 1 (one) cabin baggage with a maximum size of 55 x 35 x 25 cm, including handles and wheels.
- 1 (one) accessory (such as a small bag or laptop bag) with a maximum size of 40 x 30 x 15 cm.
- The combined weight should not exceed 12 kg.
- Business Class
- 2 (two) cabin baggage, each with a maximum size of 55 x 35 x 25 cm, including handles and wheels.
- 1 (one) accessory (such as a small bag or laptop bag) with a maximum size of 40 x 30 x 15 cm.
- The combined weight should not exceed 18 kg.
Checked Baggage
- Economy class
- Light ticket: does not include checked baggage.
- Standard or Flex Ticket: 1 (one) checked baggage with a maximum weight of 23 kg.
- Business Class
- 2 (two) checked baggage with a maximum weight of 32 kg.
- The maximum luggage dimension is 158 cm.
- Baggage allocation may be different for each flight route; please visit the airline's official website for more details.
Public policy
- Every passenger must occupy the seat which is determined during check-in.
- Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
- Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
- Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
- It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.
Expectant Mother Policy
- Passengers with a gestational age of 36 weeks or more are not permitted to fly.
- KLM also does not recommend passengers to take flights within the first week after giving birth.
- Passengers with multiple pregnancies are advised to consult their obstetrician or private midwife before joining the flight.
- Passengers with pregnancy complications must submit medical documents from a doctor.
Specific Medical Condition Policy
- Passengers with special needs must be accompanied by someone who can assist them during the flight.
- The airline provides KLM Cares service; passengers can book this service at least 48 hours before departure.
- Passengers who require special services must check-in at least one and a half hours before the standard check-in time.
- Passengers with the criteria below must fill out medical information form A, and personal doctor must complete and sign medical information form B. Be sure to submit this form to Airport Medical Services at least 48 hours before departure.
- Passengers suffering from a contagious disease.
- Passengers who will need medical care or will be dependent on specific medical equipment during the flight.
- Passengers who have a medical condition that could result in a life-threatening situation or could require the provision of exceptional medical care for their safety during the flight.
- Passengers who cannot use the airplane seats in a normal, upright position.
- Passengers suffering from a disease or physical condition that results in unusual behavior that could have an adverse effect on the welfare and comfort of other passengers or crew or could be considered a potential hazard to the safety of the flight or its punctuality.
- Pregnant passengers with known complications.
- Unaccompanied passengers with a psychological disorder who require assistance.
Infants and Children Policy
- Infants under two years of age must be on the lap of an adult during the flight.
- Only one lap child is allowed per adult. If traveling with more than one infant, a seat must be purchased for each additional infant.
- To reserve a seat, please contact KLM.
- Children under 5 years old can only fly if they are accompanied by their parents or guardians with a minimum age of 18 years.
- Children traveling without an adult must register for the Unaccompanied Minors service.
- Children can bring their own electronic equipment, such as tablets, but must set it to airplane mode.
Unaccompanied Minors
- The Unaccompanied Minors Service must be booked for children aged 5 to and including 14 years old traveling alone or traveling in a different class of travel than the accompanying parent or adult.
- For children aged 15 to and including 17 years, this service is optional.
- Please click here for more info.
Important notes:
Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.
Check-in counter would be closed 45 minutes before take-off.
.Please arrive at the boarding gate 30 minutes before your flight departs.
All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.
All passengers must abide [airlines] baggage allowance rules.
Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.
How to Cancel Your Flight at tiket.com
Logged in to your tiket.com account
Go to “My Order”.
Pick the flight you wish to cancel and then click “Refund”.
Choose the reason behind your decision to do a refund.
Read the terms & conditions carefully, then continue.
Pick the passenger doing the cancellation.
Check the estimate refund you would get and fill in the bank account information needed for refund process.
Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.
Important
The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.
The applicable policy will still follow the airline regulations when the request is submitted.
Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.
tiket.com will continue to follow up until the refund process from the airline is complete.
Special Protocol
Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination. You can check more info regading airline's special protocol here.
Refund
The conditions for submitting an EMD / Travel Vouchers refund are as follows:
- Submissions must be made before the initial departure date or no later than 31 March 2021.
|
Ticket Purchase Date |
Flight Period |
Routes |
Type of Refund |
Voucher Validity |
Special Regulation |
| On/after 3 Mar 2020 | 3 Mar 2020 - 31 Dec 2021 (if there is cancellation from the airline, travel ban and lockdown) |
All routes |
Voucher |
|
Refunds can only be submitted in the form of an Open Ticket or EMD / Travel Voucher |
| - | 3 Mar 2020 - 31 Mar 2022 (Voluntary Booking) | All routes | Voucher |
|
Refunds can be submitted in cash according to normal regulations. |
Open Ticket
The conditions for submitting an Open Ticket are as follows:
- Submissions must be made before the initial departure date to avoid no-show fee
|
Ticket Purchase Date |
Flight Period |
Routes |
Ticket Validity Period |
| On/after 3 Mar 2020 | 3 Mar 2020 - 31 Dec 2021 (if there is cancellation from the airline, travel ban and lockdown) | All routes | 1 year from the initial ticket issuance |
| - | 3 Mar 2020 - 31 Mar 2022 (Voluntary Booking) | All routes | 1 year from the initial ticket issuance |
Reschedule
The following are rescheduling provisions from KLM and Air France Airlines:
- Reschedule/change fee will be waived.
- Fare differences and other additional charges (e.g. applicable taxes) will apply.
- This should be done before your original date of travel.
- Rescheduling conditions are subject to each airline policies and availability
|
Date of Issue |
Date of Travel |
Reschedule Rules |
Routes |
| On/after 3 Mar 2020 | 3 Mar 2020 - 31 Dec 2021 (if there is cancellation from the airline, travel ban and lockdown) |
(Completed travel - already back to the origin) |
All Destination |
| - | 3 Mar 2020 - 31 Mar 2022 (Voluntary Booking) |
(Completed travel - already back to the origin) |
All Destination |
Reroute
- Submitting a re-route can be done while using the same airline
- Submissions are made at the related airlines
- Reroute / change fee will be waived
- Waiver for reroute/change fee permitted for one time only
- Fare differences and other additional charges (e.g. applicable taxes) will apply
- This should be done before your original date of travel
- Reroute conditions are subject to each airline policies and availability