Lufthansa
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Lufthansa Features
Deutsche Lufthansa AG (or JSC), or commonly known as Lufthansa, is the largest German airline, which, when combined with its subsidiary, is the second-largest airline in Europe based on carrying passenger capacity. The name of the company is derived from the German word Luft which means "air" and Hansa for the Hanseatic League. Lufthansa is one of the five founding members of the Star Alliance, the largest airline alliance in the world, formed in 1997.
In addition to its service, Lufthansa has additional passenger airlines, namely Austrian Airlines, Swiss International Air Lines, Brussels Airlines and Eurowings which are included in Germanwings (referred to in English by Lufthansa as its Passenger Airline Group), Deutsche Lufthansa AG has several companies related to airlines, such as Lufthansa Technik and LSG Sky Chefs, as part of the Lufthansa Group. In total, this group has more than 700 aircraft, making it one of the largest airline fleets in the world.
Lufthansa has a corporate headquarters located in Cologne. The airline's main operating base, called the Lufthansa Aviation Center, is at Frankfurt Airport, and the airline's secondary hub is at Munich Airport.
Lufthansa Flight Class
Lufthansa provides four choices of classes for its passengers, namely Economy Class, Premium Economy Class, Business Class, and First Class. The services and facilities offered by all four classes are of high quality. See the explanation below for complete information:
Economy Class
- Amenities
- The facilities offered vary depending on the distance of the flight
- Comfortable seats for short and long-distance trips
- In-flight entertainment
- In-Flight Meals
- After takeoff, passengers can choose from a variety of alcoholic and non-alcoholic drinks (long-distance travel)
- Cocktail service followed by a three-course meal (long-distance travel)
Premium Economy Class
- Amenities
- The facilities offered vary depending on the distance of the flight
- Comfortable seats for short and long-distance trips
- Large legroom, footrest, and extra storage space
- In-flight entertainment, sockets, and travel kits
- In-Flight Meals
- After takeoff, passengers can choose from a variety of alcoholic and non-alcoholic drinks (long-distance travel).
- Cocktail service followed by a three-course meal (long-distance travel).
- A variety of delicious dishes from Central Europe served on fancy Chinese cutlery.
Business Class
- Amenities
- Priority during check-in and boarding, as well as access to the Lufthansa airport lounge
- The chair is comfortable and can be turned into a two-meter long bed/flatbed
- Large legroom, footrest, and extra storage space
- In-flight entertainment, sockets, and travel kits
- In-Flight Meals
- After takeoff, passengers can choose from a variety of alcoholic and non-alcoholic drinks
- Offering high-quality, varied, and fresh food served with fancy tableware
- A variety of delicious dishes from Central Europe served on fancy Chinese cutlery
First Class
- Amenities
- Valet parking service, a personal assistant at the airport, and limousine service
- Priority during check-in and boarding, as well as access to the Lufthansa airport lounge
- A comfortable chair that can be turned into a two-meter long bed/flatbed with a comfortable mattress and duvet
- Large legroom, footrest, and extra storage space
- In-flight entertainment, noise-canceling headphones, sockets, Wi-Fi, and travel kits
- In-Flight Meals
- After takeoff, passengers can choose from a variety of alcoholic and non-alcoholic drinks
- Offering high-quality, varied, and fresh food served with fancy tableware
- A variety of delicious dishes from Central Europe served on fancy Chinese cutlery
- The best wine selection, which is updated monthly, from the most famous wine-producing regions in the world
Lufthansa fleet
- Airbus
- Airbus A319-100
- Airbus A320-200
- Airbus A320neo
- Airbus A321-100
- Airbus A321-200
- Airbus A321neo
- Airbus A330-300
- Airbus A340-300
- Airbus A340-600
- Airbus A350-900
- Airbus A380-800
- Boeing
- Boeing 747-400
- Boeing 747-8I
- Boeing 777-9
- Boeing 787-9
Lufthansa Loyalty Program
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Miles & More
The Lufthansa frequent-flyer program is called Miles & More and is shared among several European airlines, including all Lufthansa subsidiary airlines (excluding SunExpress joint ventures), plus Adria Airways, Condor Flugdienst (previously owned by Lufthansa), Croatia Airlines, LOT Polish Airlines, and Luxair (Lufthansa previously held the peg). Miles & More members can earn miles on Lufthansa flights and Star Alliance partner flights, as well as through the use of Lufthansa credit cards, and purchases made through Lufthansa stores. The status in Miles & More is determined by miles flown during one calendar year with specific partners. Membership levels include Miles & More members, Frequent Traveler, Senators, and HON Circle.
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Lufthansa Customer Service
If you need further information, you can contact the Lufthansa service center below:
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Jakarta Office
The Lufthansa office is not open to the public. Please contact Lufthansa's order.
Telephone number: 001-803-852-6562 (Toll-Free from Indonesia only) or (62-21) 5702005
Fax: (62-21) 29661609
Business Hours: Monday - Friday (09:00 - 17:00)
Lufthansa Airlines Code
IATA Code: LH
ICAO Code: DLH
Call Sign: LUFTHANSA
There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).
Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.
Register your baggage in advance at the check-in counter before your flight.
Every passenger must occupy the seat which is determined during check-in.
Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.
Important notes:
Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.
Check-in counter would be closed 45 minutes before take-off.
.Please arrive at the boarding gate 30 minutes before your flight departs.
All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.
All passengers must abide [airlines] baggage allowance rules.
Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.
How to Cancel Your Flight at tiket.com
Logged in to your tiket.com account
Go to “My Order”.
Pick the flight you wish to cancel and then click “Refund”.
Choose the reason behind your decision to do a refund.
Read the terms & conditions carefully, then continue.
Pick the passenger doing the cancellation.
Check the estimate refund you would get and fill in the bank account information needed for refund process.
Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.
Important
The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.
The applicable policy will still follow the airline regulations when the request is submitted.
Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.
tiket.com will continue to follow up until the refund process from the airline is complete.
Special Protocol
Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination.
Note:
- To cover the mouth and nose, medical protective masks and fibers can be used
- Visors (face shield) or FFP2 masks with valves are not allowed
- For long trips, it is advisable to bring several masks to change if it is damp
- Children under six years of age do not need to use a face mask
- Effective 1 September 2020, the use of masks is only possible if there is a supporting medical certificate with a negative PCR Test result (within 48 hours before the flight)
Refund
Refund as per the airline's normal rule. We suggest you to submit an Open Ticket.
Open Ticket
The conditions for submitting an Open Ticket are as follows:
- Submissions must be made no later than 31 Aug 2021
|
Ticket Purchase Date |
Flight Period |
Routes |
Ticket Validity Period |
| On / before 31 Jul 2021 | 1 Feb 2020 - 31 Aug 2021 | All routes | 31 Jul 2022 |
Reschedule
he following are rescheduling provisions from LOT Polish Airlines:
- Reschedule fee will be waived if it is in accordance with the table
- Submission can be done for multiple times
- Fare differences and other additional charges (e.g. applicable taxes) will apply
- Rescheduling conditions are subject to each airline policies and availability
| Date of Issue | Date of Travel | Reschedule Rules | Routes |
| On / before 31 Jul 2021 | 1 Feb 2020 - 31 Aug 2021 |
|
All Routes |
Reroute
- Submitting a re-route can be done while using the same airline
- Submissions are made at the related airlines
- Change fee will be waived
- Submission should be done before 31 August 2021
- Fare differences and other additional charges (e.g. applicable taxes) will apply
- Reroute conditions are subject to each airline policies and availability