Philippine Airlines
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Philippine Airlines Features
Philippine Airlines (PAL), PAL Holdings, Inc. or known historically (until 1970) as Philippine Air Lines, is a Philippine national airline headquartered in PNB Financial Center, Pasay City. It was founded in 1941, which makes it the first and oldest commercial airline in Asia that still operates under its original name.
Philippine Airlines has a primary hub at Ninoy Aquino International Airport in Manila and secondary airport hubs located at Clark International Airport in Angeles City and Mactan - Cebu International Airport on Mactan Island. Philippine Airlines is the only airline in the Philippines that has obtained safety accreditation status from the International Air Transport Association (IATA).
With 54 aircraft in its fleet, Philippine Airlines currently serves flights to 31 domestic and 46 international destinations in 25 countries worldwide. Philippine Airlines always tries to show the essence of Philippine pride in various aspects. The first slogan is "Mabuhay," the Tagalog phrase meaning "Welcome." The slogan has changed several times before finally becoming "The Heart of the Filipino," after his 75th birthday. Meanwhile, the Philippine Airlines logo has changed four times since 1941. The first logo is a blue oval with stars and wings, complete with the initials of the airline. The logo was then changed with red and blue triangles, representing the Philippine flag. This second logo has been modified several times before finally becoming a yellow sun tucked between a red and blue triangle, symbolizing the country's flag and national pride.
Philippine Airlines Flight Class
Philippine Airlines provides three choices of classes for its passengers, namely Economy Class, Premium Economy Class, and Business Class. The services and facilities offered by all three classes are of high quality. See the explanation below for complete information:
Economy class
- Amenities
- Ergonomic chair with adjustable headrests
- AVOD in-flight uncertainty and is equipped with a 9-10 inch monitor
- Headphone jack and USB port
- In-Flight Meals
- A variety of local dishes and delicious menu creations, complete with choices of alcoholic and non-alcoholic drinks
- Alcoholic drinks served in this class include whiskey, gin, vodka, brandy, red wine, white wine, and beer
- Snacks are also available for flights of more than 45 minutes
- Economy Class Fleet
- Airbus A350
- Airbus A330
- Airbus A321neo
- Boeing B777-300ER
Premium Economy Class
- Amenities
- Boarding and check-in priority
- Ergonomic chair with adjustable headrests
- Extra legroom with size 34-36 inches
- AVOD in-flight uncertainty and is equipped with a 13.3-inch monitor
- Headphone jack, electric socket, USB port, and Wi-Fi
- In-Flight Meals
- A variety of local dishes and delicious menu creations, complete with choices of alcoholic and non-alcoholic drinks
- Alcoholic drinks served in this class include whiskey, gin, vodka, brandy, red wine, white wine, and beer
- Snacks are also available for flights of more than 45 minutes
- Premium Economy Class Fleet
- Airbus A350
- Airbus A330
- Airbus A320
Business-class
- Amenities
- Priority boarding and check-in and lounge access
- An exclusive cabin with privacy and a built-in massage chair
- The chair can be changed to a flatbed
- AVOD in-flight uncertainty
- Headphone jack, electric socket, USB port, reading light, and Wi-Fi
- Blankets and pillows
- In-Flight Meals
- A selection of Western, Japanese, and Filipino dishes made with fresh ingredients
- Passengers have more choices of alcoholic drinks, including rum, cognac, cocktails, alcoholic beverages, and champagne
- Dine-on-Demand service is available for long distance travel
- Business Class Fleet
- Airbus A350
- Airbus A330
- Airbus A321neo
- Boeing B777-300ER
Philippine Airlines Loyalty Program
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Mabuhay Miles
Philippine Airlines offers a frequent flyer program called Mabuhay Miles, and this program is open to every passenger over the age of 2 years. Mabuhay Miles allows members to get points every time they make domestic and international flights, both with Philippine Airlines or with other flight partners, such as All Nippon Airlines (ANA) and Etihad Airlines. Points can be exchanged for class upgrades, merchandise, discounted tickets, car rentals, hotels, and much more.
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Philippine Airlines Customer Service
If you need further information, you can contact the Philippine Airlines service center below:
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Jakarta Office
General Sales Agent (GSA) Indonesia
PT. Sheira Semesta Cemerlang
Menara Kuningan, 33rd Floor
JI. HR. Rasuna Said Blok X-7 Kav. 5
Jakarta 12940, Indonesia
Tel: (62-21) 30015757, 30015758
Fax: (62-21) 30015799
Email: jakarta@philippineairlines-id.com
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Bali Office
General Sales Agent (GSA) Indonesia
PT. Sheira Semesta Cemerlang
Kuta Paradiso Hotel, Lobby Level
Jl. Kartika Plaza
Tuban, Bali 80361, Indonesia
Tel: (62-361) 750353, 750354
Fax: (62-361) 750354
Email: denpasar@philippineairlines-id.com
Airline Codes Philippine Airlines
IATA Code: PR
ICAO Code: PAL
Call Sign: PHILIPPINEThere are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).
Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.
Register your baggage in advance at the check-in counter before your flight.
Every passenger must occupy the seat which is determined during check-in.
Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.
Important notes:
Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.
Check-in counter would be closed 45 minutes before take-off.
.Please arrive at the boarding gate 30 minutes before your flight departs.
All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.
All passengers must abide [airlines] baggage allowance rules.
Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.
How to Cancel Your Flight at tiket.com
Logged in to your tiket.com account
Go to “My Order”.
Pick the flight you wish to cancel and then click “Refund”.
Choose the reason behind your decision to do a refund.
Read the terms & conditions carefully, then continue.
Pick the passenger doing the cancellation.
Check the estimate refund you would get and fill in the bank account information needed for refund process.
Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.
Important
The terms and conditions informed on this page are fluctuating and are subject to change without prior notice.
The applicable policy will still follow the airline regulations when the request is submitted.
Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.
tiket.com will continue to follow up until the refund process from the airline is complete.
Special Protocol
Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination.
The following things need to be considered in relation to Philippine Airline flight procedures:
- For information on passengers who can enter the Manila area, please check the provisions of the Philippines Country or Airport here.
- Fill out and bring two Declaration Release and Waiver forms that can be accessed here and here.
- Fill out the following form here for preclearance from DFA Manila. For OFW (Overseas Filipino Worker) and Non-OFW points, please complete only 72 hours before the flight. Instructions for filling out the form can be seen here.
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All passengers must carry and wear face mask and face shield. Failure to bring a face shield will mean that you will not be allowed to board your flight. Infants up to 2 years old are exempted from the face shield requirement. For more information regarding to health protocol, please click here.
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Transit is only valid for flights between domestic Philippines and flights from domestic Philippines to international.
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For passengers with Non-Philippine Passports who wish to travel to the Philippines, it is mandatory to have a certification issued by the Philippine Embassy. You can access more information here.
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Every passenger entering the Philippines is required to download the Traze application on their mobile phone. Click here to find out more and download the application.
Refund
Refunds for Philippine Airline are not currently given in cash, but in the form of EMD / Travel Vouchers. There is administration fare applied for EMD / Travel Vouchers issuance. The conditions for submitting an EMD / Travel Vouchers refund are as follows:
- EMD / Travel Voucher redemption is subject to applicable airline rules and EMD can be used to purchase PAL tickets / baggage / seats.
- Exchange of EMD can only be carried out until 31 March 2021
- EMD / Travel Vouchers cannot be cashed
|
Ticket Purchase Date |
Flight Period |
Routes |
Type of Refund |
Voucher Validity |
Special Regulation |
|
- |
|
All routes |
Voucher | 1 year from the initial ticket issuance |
|
| On / before 31 Mar 2021. | - | All routes | Voucher | 1 year from the initial ticket issuance |
|
Open Ticket
The conditions for submitting an Open Ticket are as follows:
|
Ticket Purchase Date |
Flight Period |
Routes |
Ticket Validity Period |
Special Regulation |
| - |
|
All routes | 1 year from the initial ticket issuance | - |
| On / before 31 Mar 2021 | - | All routes | 1 year from the initial ticket issuance | Submissions must be made no later than 7 days before the most recent departure |
Reschedule
- Reschedule request in form of submission
- Reschedule fee will be waived
- Waiver for reschedule fee only valid one time only
- Fare differences and other additional charges (e.g. applicable taxes) will apply
- Rescheduling conditions are subject to each airline policies and availability
Reroute
- Submitting a re-route can be done while using the same airline
- Submissions are made at the related airlines
- Waiver for reroute fee only valid one time only
- If the reroute ticket price is greater than the EMD / Travel Voucher value given, the price difference will be paid by the passenger. If the ticket price is lower than the EMD / Travel Voucher given, then the price difference will not be given to the passenger.
- Reroute conditions are subject to each airline policies and availability.