Qatar Airways
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Qatar Airways Features
The company Qatar Airways Q.C.S.C., or which operates as Qatar Airways, is the carrier of the national airline of Qatar, headquartered at Qatar Airways Tower, Doha. The airline operates a hub-and-spoke network, connecting more than 150 international destinations throughout Africa, Asia, Europe, America, and Oceania from its base at Hamad International Airport. Qatar Airways uses more than 200 aircraft and employs more than 43,000 people. The airline has been a member of the Oneworld alliance since October 2013, the first Gulf operator to sign with one of the three airline alliances.
Qatar Airways is a state-owned airline formed in 1993 and was reformed in 1997 to become one of the best airlines in the world. The airline has the slogan "Going Places Together" and has succeeded in developing the quality of its services, and increasing the number of its fleets and destinations.
Since its launch in 1997, Qatar Airways has received many awards and is one of the elite airline groups around the world to get 5-star ratings by Skytrax. It is chosen as Airline of the Year by Skytrax in 2011, 2012, 2015, 2017, and the latest in 2019. Qatar Airways is proud to be one of the youngest global airlines serving the six continents and is the fastest-growing airline in the world.
Qatar Airways Flight Class
Qatar Airways provides three class choices for its passengers, namely Economy Class, Business Class, and First Class. The services and facilities offered by all three classes are of high quality. See the explanation below for complete information:
Economy class
- Amenities
- Ergonomic chair with adjustable headrests
- Extra comfortable legroom.
- In-flight entertainment.
- Socket, Wi-Fi, and USB port.
- Amenity kit.
- In-Flight Meals
- Qatar Airways collaborated with celebrity chef Nobu Matsuhisa to serve delicious food on his flight.
- Halal food is served complete with a variety of hot and cold drinks.
- Passengers with special dietary requirements must order their food at least 24 hours before departure.
- Economy Class Fleet
- Airbus A319-100LR
- Airbus A320-200
- Airbus A321-200
- Airbus A321neo
- Airbus A321LR
- Airbus A330-200
- Airbus A330-300
- Airbus A350-900
- Airbus A350-1000
- Airbus A380-800
- Boeing 777-200LR
- Boeing 777-300ER
- Boeing 777-8
- Boeing 777-9
- Boeing 787-8
- Boeing 787-9
Business-class
- Amenities
- Business Class is designed like a workspace that is equipped with L.E.D. lights, laptops, and USB ports.
- Ergonomic chair with adjustable headrests
- Extra comfortable legroom.
- The chair can be changed to a flatbed.
- In-flight entertainment.
- Socket, Wi-Fi, and USB port.
- Amenity kit.
- In-Flight Meals
- Various Qatar Airways specialty drinks, such as mocktails and spicy zest.
- Qatar Airways collaborated with celebrity chef Nobu Matsuhisa to serve delicious food on his flight.
- Halal food is served complete with a variety of hot and cold drinks.
- Passengers with special dietary requirements must order their food at least 24 hours before departure.
- Business Class Fleet
- Airbus A319-100LR
- Airbus A320-200
- Airbus A321-200
- Airbus A321neo
- Airbus A321LR
- Airbus A330-200
- Airbus A330-300
- Airbus A350-900
- Airbus A350-1000
- Airbus A380-800
- Boeing 777-200LR
- Boeing 777-300ER
- Boeing 777-8
- Boeing 777-9
- Boeing 787-8
- Boeing 787-9
First-class
- Amenities
- Ergonomic chair with adjustable headrests
- The distance between seats is far enough to provide comfort and privacy for all passengers
- The chair can be changed to a flatbed.
- Extra comfortable legroom.
- In-flight entertainment.
- Socket, Wi-Fi, and USB port.
- Amenity kits, pillows, and blankets.
- In-Flight Meals
- Chef Matsuhisa's signature dishes are arranged beautifully using fancy tableware.
- Various wine and non-alcoholic drinks that can be enjoyed by passengers during the flight.
- Passengers can also order special menus for babies and children, as well as to meet vegetarian and dietary health requirements at least 24 hours before departure.
- First-Class Fleet
- Airbus A321neo
- Airbus A321LR
- Airbus A380-800
Qatar Airways Loyalty Program
-
Privilege Club
Privilege Club is a frequent flyer from Qatar Airways, which offers four levels of membership, namely Burgundy, Silver, Gold, and Platinum. Privilege Club membership is obtained based on price and passenger mileage with flights with Qatar Airways. Also, there is a Family Privilege Club program where families can collect Qmiles and Qpoints for their members so that they can redeem rewards faster. Privilege Club members can exchange their points with free flight tickets, car rental discounts, hotel discounts, and much more.
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Qatar Airways Customer Service
If you need further information, you can contact the Qatar Airways service center below:
-
Jakarta Office
Jakarta 10310, Indonesia
Tel: (62-21) 23580622
Fax: (62-21) 23580611
-
Bali Office
Jl. Kartika Plaza
Tuban, Bali 80361, Indonesia
Tel: (62-21) 752222
Fax: (62-21) 753788
Airline Codes for Qatar Airways
IATA Code: QR
ICAO Code: QTR
Call Sign: QATARI
There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).
Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.
Register your baggage in advance at the check-in counter before your flight.
Every passenger must occupy the seat which is determined during check-in.
Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.
Important notes:
Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.
Check-in counter would be closed 45 minutes before take-off.
.Please arrive at the boarding gate 30 minutes before your flight departs.
All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.
All passengers must abide [airlines] baggage allowance rules.
Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.
How to Cancel Your Flight at tiket.com
Logged in to your tiket.com account
Go to “My Order”.
Pick the flight you wish to cancel and then click “Refund”.
Choose the reason behind your decision to do a refund.
Read the terms & conditions carefully, then continue.
Pick the passenger doing the cancellation.
Check the estimate refund you would get and fill in the bank account information needed for refund process.
Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.
Important
The terms and conditions informed on this page are fluctuating and are subject to change without prior notice.
The applicable policy will still follow the airline regulations when the request is submitted.
Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.
tiket.com will continue to follow up until the refund process from the airline is complete.
Special Protocol
Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination.
All Qatar Airways passengers are required to perform the following procedures at check-in:
- Bring the negative RT-PCR Covid-19 test results published within 72 hours before departure from authorized laboratories. Children under 12 years traveling with family members are exempt from the test. Check the list of approved laboratories here.
- Fill out and submit the Passenger Consent Form at check-in together with a negative test result. The form can be downloaded here.
Refund
The conditions for submitting a refund are as follows:
|
Ticket Purchase Date |
Flight Period |
Routes |
Refund Regulation | Type of Refund |
| 1 Mar 2019 - 31 May 2022 | 1 Mar 2019 - 31 May 2022 |
All routes |
Full Refund |
Cash |
Open Ticket
The conditions for submitting an Open Ticket are as follows:
|
Ticket Purchase Date |
Flight Period |
Routes |
Ticket Validity Period |
| 1 Mar 2019 - 31 May 2022 | 1 Mar 2019 - 31 May 2022 | All routes | 2 years from initial ticket issue date, however, maximum stay must not exceed more than 1 year and all travel must be completed by 31 May 2022. |
Reschedule
- Reschedule/change fee will be waived and can be submitted multiple times.
- Fare difference and other additional fees may apply (eg. applicable taxes).
- Must be a Qatar Airways operated flight and not a codeshare flight.
- The new flight should be done before 31 May 2022.
- Rescheduling conditions are subject to each airline's policy and availability.
Reroute
- Reroute is in a form of submission.
- Submitting a re-route can be done while using the same airline and not a codeshare flight
- Submissions are made at the related airlines
- Reroute cannot change the cabin class
- Fare difference and other additional fees may apply (eg. applicable taxes).
- Reroute conditions are subject to each airline policies and availability