Royal Brunei Airlines
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Royal Brunei Airlines Features
The Royal Brunei airline is the national airline of Brunei Darussalam, headquartered at the RB Campus, Bandar Seri Begawan. The Brunei government wholly owns the airline with the main base at Brunei International Airport, Berakas, just north of Bandar Seri Begawan, the capital of Brunei.
The Royal Brunei Airlines airline was established on November 18, 1974, with an initial fleet of two Boeing 737-200 aircraft, serving Singapore, Hong Kong, Kota Kinabalu, and Kuching. During the initial establishment of the Royal Brunei Airlines airline, Brunei Darussalam was still under British rule. After Brunei's independence in 1984, the development of Royal Brunei Airlines was overgrowing. In 1990, the Royal Brunei Airlines began its maiden flight to Europe. At present, Royal Brunei Airlines operates to 32 destinations in Southeast Asia, the Middle East, Europe, and Australia. Its fleet and number of types increased dramatically in the 1990s.
2018 was a year of transformation and significant achievement when Royal Brunei Airlines began developing products, services, networks, infrastructure, and cabin crew. Royal Brunei currently operates fourteen aircraft consisting of five Boeing 787-8 Dreamliner aircraft along with seven Airbus A320neo aircraft and two Airbus A320ceo aircraft.
Royal Brunei Airlines Flight Class
Royal Brunei Airlines provides two choices of classes for its passengers, namely Economy Class and Business Class. The services and facilities offered by both classes are of high quality. See the explanation below for complete information:
Economy class
- Amenities
- Ergonomic seating with average chair spacing of 30-32 inches and seat width 17.1 inches
- Comfortable legroom complete with a backrest of 4.5-6 degrees
- In-flight entertainment, socket, and USB port
- In-Flight Meals
- Passengers can order special menus according to dietary requirements
- Reservations are made at least 24 hours before departure
- Economy Class Fleet
- Airbus A320-200
- Airbus A320neo
- Airbus A330-900neo
- Boeing 787-8
Business-class
- Amenities
- Very comfortable ergonomic chair complete with blankets and pillows
- The seat distance is 42-43 inches, and the seat width is 20.9-22.7 inches
- Wide legroom
- In-flight entertainment, socket, and USB port
- In-Flight Meals
- Passengers can order special menus according to dietary requirements
- Reservations are made at least 24 hours before departure
- A variety of dishes ranging from snacks to main dishes
- Economy Class Fleet
- Airbus A320-200
- Airbus A320neo
- Airbus A330-900neo
- Boeing 787-8
Royal Brunei Airlines Loyalty Program
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Royal Skies
Royal Skies is a loyalty program from Royal Brunei Airlines, which consists of three levels. This program was launched in May 2003, and members will get actual miles on every flight that meets Royal Brunei Airlines requirements or by utilizing products and/or services from Royal Skies Partners.
Blue Cards do not have an expiration date, but Silver and Gold cards will have an expiration date indicating the end of the prize redemption period. Mile points earned by Royal Skies members can be exchanged for free flights or increased seating. The free upgrade award starts at 5,000 Royal Skies miles, while redemption for free flights begins at 15,000 miles.
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Royal Brunei Airlines Customer Service
If you need further information, you can contact the Royal Brunei Airlines service center below:
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Jakarta Office
General Sales Agent (GSA) of Indonesia
PT. Dex Aviation Internusa
Wisma Tamara, 6th Floor, Suite 668
Jl. Jenderal Sudirman Kav 24
Jakarta 12920, Indonesia
Tel: (62-21) 5206338
Fax: (62-21) 5279990
Email: jktrba@rba.com.bn
Royal Airlines Airlines Brunei Airlines Code
IATA Code: BI
ICAO Code: RBA
Call Sign: BRUNEI
There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).
Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.
Register your baggage in advance at the check-in counter before your flight.
Every passenger must occupy the seat which is determined during check-in.
Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.
Important notes:
Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.
Check-in counter would be closed 45 minutes before take-off.
.Please arrive at the boarding gate 30 minutes before your flight departs.
All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.
All passengers must abide [airlines] baggage allowance rules.
Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.
How to Cancel Your Flight at tiket.com
Logged in to your tiket.com account
Go to “My Order”.
Pick the flight you wish to cancel and then click “Refund”.
Choose the reason behind your decision to do a refund.
Read the terms & conditions carefully, then continue.
Pick the passenger doing the cancellation.
Check the estimate refund you would get and fill in the bank account information needed for refund process.
Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.
Important
The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.
The applicable policy will still follow the airline regulations when the request is submitted.
Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.
tiket.com will continue to follow up until the refund process from the airline is complete.
Special Protocol
Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit/connection, and destination.
Refund
The conditions for submitting a refund are as follows:
- For baby ticket refunds will follow the terms and conditions on the initial ticket and if the initial ticket cannot be cashed, then BND50 applies.
- Passengers with no-shows are not entitled to free cancellation.
- For flights that are non-refundable, you can only apply for an Open Ticket
- In addition, passengers are also entitled to apply for a credit voucher or cash according to the conditions below:
|
Ticket Purchase Date |
Flight Period |
Routes |
Type of Refund |
Refund Regulation |
|
- |
On / before 31 Mar 2022 |
All routes |
Credit Voucher |
|
| - | On / before 31 Mar 2022 | All routes | Cash |
|
Open Ticket
The conditions for submitting an Open Ticket are as follows:
|
Ticket Purchase Date |
Flight Period |
Routes |
Ticket Validity Period |
| - | On / before 31 Mar 2022 | All routes (for non-refundable flights) | 31 Mar 2022 |
Reschedule
- Reschedule request in form of submission
- Fare differences and other additional charges (e.g. applicable taxes) will apply
- Fee waived for change(s) for travel up to 30 September 2022.
- Rescheduling conditions are subject to each airline policy and availability
Reroute
- Submitting a re-route can be done while using the same airline
- Submissions are made at the related airlines
- Fee waived for change(s) for travel up to 30 September 2022.
- If the reroute ticket price is greater than the refund value given, the price difference will be paid by the passenger. If the ticket price is lower than the refund given, then the price difference will not be given to the passenger.
- Re-routing conditions are subject to each airline policies and availability