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Thai Lion Mentari Co., Ltd, or better known as Thai Lion Air, is a low-cost Thai airline operating with a Thai partner as an associate company of Lion Air Group, along with Lion Air, Wings Air, Batik Air, Lion Bizjet, and Malindo Air. The airline operates and is headquartered at Bangkok's Don Mueang International Airport and serves scheduled domestic and international flights from other cities in Thailand.
The inaugural Thai Lion flight starts on December 4, 2013, with the flight route Bangkok - Chiang Mai. Thai Lion Air signed an agreement with Lion Air's fellow subsidiary, Malindo Air, on December 10, 2013, which allows the two airlines to serve international flights between Kuala Lumpur and Bangkok.
Thai Lion is a low-cost airline that provides superior products and services. As the slogan "Freedom to fly," airlines will make passengers feel free to fly to various destinations. The aggressive and innovative business expansion makes Lion Air Group now has complete facilities to support business, such as training and education centers, offices, housing for ground crews, and flight crews.
Thai Lion operates two classes on its flights, namely Economy Class and Premium Economy Class. The services and facilities offered by both classes are of high quality. See the explanation below for complete information:
At present, Thai Lion Air has not provided a loyalty program for its passengers. If you want to know about the loyalty program for other Lion Air Group airlines, passengers can find out more about Lion Air Passport: Lion Air's loyalty program.
Lion Air Passport
Lion Air Passport is a Lion Air Group loyalty program that will offer various benefits such as free airplane tickets, checked-in baggage upgrades, priority check-in at the airport, private lounge access, and much more.
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If you need further information, you can contact the Thai Lion service center below:
IATA Code: SL
ICAO Code: TLM
Call Sign: MENTARI
There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).
Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.
Register your baggage in advance at the check-in counter before your flight.
Every passenger must occupy the seat which is determined during check-in.
Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.
Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.
Check-in counter would be closed 45 minutes before take-off.
.Please arrive at the boarding gate 30 minutes before your flight departs.
All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.
All passengers must abide [airlines] baggage allowance rules.
Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.
How to Cancel Your Flight at tiket.com
Logged in to your tiket.com account
Go to “My Order”.
Pick the flight you wish to cancel and then click “Refund”.
Choose the reason behind your decision to do a refund.
Read the terms & conditions carefully, then continue.
Pick the passenger doing the cancellation.
Check the estimate refund you would get and fill in the bank account information needed for refund process.
Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.
The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.
The applicable policy will still follow the airline regulations when the request is submitted.
Refunds for Thai Lion Airlines are not currently given in cash, but in the form of Travel Voucher / Credit. The conditions for submitting a Travel Voucher / Credit refund are as follows:
Ticket Purchase Date : On / before 30 April 2020
Early Flying Period : On / after 31 July 2020
Flight Routes : All international & domestic routes
Term of Travel Voucher / Credit : 365 calendar days from the date of departure on the latest ticket
* Travel Voucher / Credit redemption is done within 365 calendar days from the date of departure.
* Change fee and fare difference will be paid (If any)
How to Apply for a Travel Voucher / Credit Issuance:
If you want to cancel the ticket and issue an Travel Voucher / Credit, contact tiket.com with a statement like the example below:
I agree to cancel and change to Travel Voucher / Credit with the following details:
Booking code :
Passenger name :
Flight route :
If the cancellation and issuance of the Travel Voucher / Credit has been submitted to tiket.com, then you have agreed with all information contained on this page. Tiket.com will immediately cancel your active flight schedule and will confirm this to you. The authority to use the ticket is entirely the responsibility of the passenger.