Turkish Airlines
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Turkish Airlines Features
Turkish Airlines is Turkey's national airline with the fourth-largest airline network in the world. The airline serves flights to more than 315 destinations in Europe, Asia, Africa, and America, which makes the airline the largest mainline operator in the world based on the number of passenger destinations.
The journey of Turkish Airlines began on May 20, 1933, when the State Airlines Administration (the name of the previous airline) was established under the Turkish Ministry of National Defense. The department only employs 24 personnel to operate two King Birds, two Junkers F-13, and one ATH-9 aircraft. By 1938, the airline's fleet had grown to eight aircraft and became part of the Ministry of Transportation.
State Airlines Administration changed its name to Turkish Airlines Inc. on March 1, 1956, and joined the International Air Transport Association (IATA). A year later, the airline began its partnership with British Overseas Airways Corporation (BOAC), which provided technical support after obtaining a 6% stake in the airline.
Currently, Turkish Airlines serves flights with more destinations than any other airline in the world and flies to 126 countries with a total fleet of 338 aircraft. The airline also has a cargo division that serves 82 destinations with 24 operational fleets.
In 2016, Turkish Airlines was named the Best Airline in Europe by Skytrax for six consecutive years. Also, the airline has won many titles, including Best Airline in Southern Europe, Best Business Class Dining Lounge, and Best Business Class Onboard Catering.
Turkish Airlines Flight Class
Turkish Airlines provides two class choices for passengers, namely Economy Class and Business Class. The services and facilities offered by both classes are of high quality. See the explanation below for complete information:
Economy class
- Amenities
- Ergonomic chair with a width of 31 - 32 inches and can be propped up to 6 inches
- Adjustable headrests
- Extra comfortable legroom
- In-flight entertainment and sockets
- Wi-Fi (surcharge)
- In-Flight Meals
- Turkish specialties will always be served on almost all flights
- Turkish Airlines also serves world cuisine on international flights and hot sandwiches for domestic flights
- Passengers who fly on international routes can also request exceptional food to meet their medical, dietary, and religious restrictions
Business-class
- Amenities
- Priority check-in and boarding
- An ergonomic chair that can be turned into a flatbed
- Adjustable headrests
- Extra comfortable legroom
- In-flight entertainment and sockets
- Wi-Fi
- In-Flight Meals
- Innovative dishes are restaurant quality and served by professional chefs
- Passengers can enjoy the full menu bar in the cabin that combines alcoholic and non-alcoholic drinks, including the famous Turkish Coffee
- Unique porcelain tableware and exclusive glassware are used to serve food
Turkish Airlines Fleet
- Airbus A319-100
- Airbus A320-200
- Airbus A321-200
- Airbus A321neo
- Airbus A330-200
- Airbus A330-300
- Airbus A350-900
- Boeing 737-800
- Boeing 737-900ER
- Boeing 737 MAX 8
- Boeing 737 MAX 9
- Boeing 777-300ER
- Boeing 787-9
Turkish Airlines Loyalty Program
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Miles & Smiles
Miles & Smiles is a frequent-flyer program from Turkish Airlines that was inaugurated in 2000 after the airline left Qualifier. Mile points earned can be used on Turkish Airlines flights, also on flights operated by the entire Star Alliance network. Miles & Smiles members with the Classic Plus-type are entitled to Star Alliance Silver benefits, while Elite and Elite Plus status allows members to Star Alliance Gold benefits.
Buy Turkish Airlines Tickets on tiket.com
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Turkish Airlines Customer Service
If you need further information, you can contact the Turkish Airlines service center below:
-
Jakarta Office
Prudential Tower, 19th Floor
Jl. Jenderal Sudirman Kav. 79
Jakarta 12910, Indonesia
Tel: (62-21) 57957666
Fax: (62-21) 57957667
Email: jakarta@thy.com
Airline Codes Turkish Airlines
IATA Code: TK
ICAO Code: THY
Call Sign: TURKISH
There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).
Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.
Register your baggage in advance at the check-in counter before your flight.
Every passenger must occupy the seat which is determined during check-in.
Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.
Important notes:
Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.
Check-in counter would be closed 45 minutes before take-off.
.Please arrive at the boarding gate 30 minutes before your flight departs.
All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.
All passengers must abide [airlines] baggage allowance rules.
Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.
How to Cancel Your Flight at tiket.com
Logged in to your tiket.com account
Go to “My Order”.
Pick the flight you wish to cancel and then click “Refund”.
Choose the reason behind your decision to do a refund.
Read the terms & conditions carefully, then continue.
Pick the passenger doing the cancellation.
Check the estimate refund you would get and fill in the bank account information needed for refund process.
Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.
Important
The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.
The applicable policy will still follow the airline regulations when the request is submitted.
Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.
tiket.com will continue to follow up until the refund process from the airline is complete.
Special Protocol
Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination.
Refund
Refund as per the airline's rules below. Specifically for the conditions for EMD / Travel Voucher are as follows:
- Bonus up to 15% of the total initial ticket value for subsequent ticket purchases
- The initial ticket purchase cannot be canceled prior to notification from the airline
- Vouchers are not transferable
- If the value of the voucher is greater or vice versa from the purchase of a new ticket, one-time voucher can be made for the remaining amount
- Vouchers cannot be used / combined with coupons or other discount codes.
|
Ticket Purchase Date |
Flight Period |
Routes |
Type of Refund |
Voucher Validity |
| 21 Mar - 31 Oct 2020 | On / before 31 Dec 2020 |
All routes |
Cash (Normal regulation) |
- |
| On / before 20 Mar 2020 | On / before 31 Dec 2020 | All routes | Cash (Normal regulation) | - |
| Before 20 Mar - 31 Oct 2020 | On / before 31 Dec 2021 | All routes (if there is cancellation from the airline) | EMD / Travel Voucher | Validity period and submission of EMD / Travel Voucher activation are valid for 2 years after the EMD / Travel Voucher is issued. |
Open Ticket
The conditions for submitting an Open Ticket are as follows:
|
Ticket Purchase Date |
Flight Period |
Routes |
Ticket Validity Period |
| 21 Mar - 31 Oct 2020 | On / before 31 Dec 2020 | All routes | 31 Dec 2021 |
| On / before 20 Mar 2020 | On / before 31 Dec 2020 | All routes | 31 Dec 2021 |
| Before 20 Mar - 31 Oct 2020 | On / before 31 Dec 2021 | All routes (if there is cancellation from the airline) | 31 Dec 2021 |
Reschedule
The following are rescheduling provisions from Turkish Airlines:
- Reschedule/change fee will be waived
- Waiver for reschedule/change fee permitted for one time only
- Fare differences and other additional charges (e.g. applicable taxes) will apply
| Date of Issue | Date of Travel | Reschedule Rules | Routes |
| 21 Mar - 31 Oct 2020 | On/Before 31 Dec 2020 | The new flight should be done before 31 Dec 2021. ( Completed travel - already back to the origin ) |
All Routes |
| On / before 20 Mar 2020 | On/Before 31 Dec 2020 |
The new flights should be done before 31 Dec 2021 ( Completed travel - already back to the origin ) |
All Routes |
| Before 20 Mar - 31 Oct 2020 | On / before 31 Dec 2021 (If there is cancellation from the airline) | The new flight should be done before 31 Dec 2021. ( Completed travel - already back to the origin ) |
All Routes |
Reroute
- Submitting a re-route can be done while using the same airline
- Submissions are made at the related airlines
- Reroute / change fee will be waived
- Waiver for reroute/change fee permitted for one time only
- Fare differences and other additional charges (e.g. applicable taxes) will apply
- This should be done before your original date of travel