Vietnam Airlines

Vietnam Airlines is Vietnam's premier airline and significant airline in Southeast Asia, which operates 94 routes to 22 domestic destinations and 29 with an average of 400 flights per day, connecting major cities in the world to stunning tourist destinations in Vietnam, Laos, Cambodia, and Myanmar. The airline was founded in 1956 and was later made a state-owned company in April 1989. Vietnam Airlines is headquartered in the Long Biên District, Hanoi, with main hubs at Noi Bai International Airport and Tan Son Nhat International Airport.

Vietnam Airlines became a member of SkyTeam in 2010, which indirectly reaffirmed Vietnam Airlines' position on the global aviation map. SkyTeam is a global airline alliance whose 19 members provide access to an extensive global network with 14,500 daily flights to 1150+ destinations in 175+ countries. In 2015, Vietnam Airlines became the first airline in the world to successfully operate Boeing 787-9 Dreamliner and Airbus A350-900 XWB at the same time.

Vietnam Airlines has established itself as one of the leading airlines, thanks to its modern fleet and commitment to innovation and development. The airline gained recognition from the international and national community through a series of prestigious awards. Skytrax, a leading airline and airport rating organization, has ranked Vietnam Airlines as a 4-Star Airline for three years in a row. Vietnam Airlines was also awarded as the Asia Pacific Airline of the Year by CAPA in 2017 and several awards from the World Travel Awards, including the World's Leading Airline - Premium Economy Class and the World's Leading Cultural Airline (2017, 2018). This achievement is the result of the tireless dedication of operators to provide the highest quality in a variety of products and services.

Vietnam Airlines has pioneered the Vietnam aviation market, which is one of the fastest-growing domestic markets in the world. The airline also positions itself as a modern airline with an internationally known brand that is characterized by traditional Vietnamese culture. Vietnam Airlines aims to achieve 5-star status and become a major airline in Asia.

Vietnam Airlines Flight Class

Vietnam Airlines provides three choices of classes for its passengers, namely Economy Class, Premium Economy Class, and Business Class. The services and facilities offered by all three classes are of high quality. See the explanation below for complete information:

Economy class

• Amenities
• Ergonomic chair with extra legroom
• The seat spacing is 32 inches, and the seatbacks are up to 6 inches
• Extra-large window with light control
• In-flight entertainment, Wi-Fi, and sockets

• In-Flight Meals
• Dining services offer a variety of food choices inspired by Asian, European, and other cuisines. All menus are made from fresh ingredients and authentic flavors
• All food onboard is equipped with a variety of hot and cold drinks
• Vietnam Airlines also provides special foods, such as diet and religious menus

• Economy Class Fleet
• Airbus A320neo
• Airbus A321-200
• Airbus A321neo
• Airbus A350-900
• ATR 72-500
• Boeing 787-9
• Boeing 787-10

Premium Economy Class

• Amenities
• Priority check-in, boarding, and baggage handling
• Ergonomic chair with extra legroom
• The seat spacing is 38 - 42 inches and the seatbacks are up to 7-8 inches
• Extra-large window with light control
• In-flight entertainment, headphones, reading lights, Wi-Fi, and sockets
• Amenity kits, pillows, blankets, toiletries, and magazines

• In-Flight Meals
• A menu of Vietnamese dishes and world-wide popular dishes and services prepared with fresh ingredients and authentic flavors
• A wide selection of snacks and drinks, including sandwiches, glass noodles, and wine choices
• Vietnam Airlines also provides special foods, such as diet and religious menus

• Premium Economy Class Fleet
• Airbus A350-900
• Boeing 787-9

Business-class

• Amenities
• Priority check-in, boarding, baggage handling, and Lotus Lounge access
• Ergonomic chair with extra legroom
• The seat spacing is 42-45 inches, and the chair can be turned into a flatbed
• Extra-large window with light control
• In-flight entertainment, headphones, reading lights, Wi-Fi, and sockets
• Amenity kits, pillows, blankets, toiletries, and magazines

• In-Flight Meals
• The menus in Business Class are perfectly designed to combine bold local flavors with more classic preparations
• Passengers can enjoy unique cocktails on certain flights. Some selected cocktails such as Beloved Hue, Phan Thiet Red Dunes, Gongs Dance (available for flights to Japan, Korea, Australia, France, Germany, and England)
• A wide selection of snacks and drinks, including sandwiches, glass noodles, and wine choices
• Vietnam Airlines also provides special foods, such as diet and religious menus

• Business Class Fleet
• Airbus A320neo
• Airbus A321-200
• Airbus A321neo
• Airbus A350-900
• Boeing 787-9
• Boeing 787-10

Vietnam Airlines Loyalty Program

• LotusMiles
  

LotusMiles is a frequent flyer program from Vietnam Airlines that allows its members to enjoy their mile points and exchange them for various benefits. Mile points can be exchanged for free flight tickets, flight class upgrades, additional baggage, and much more. Mile points can be earned by flying with Vietnam Airlines or other airline partners in the SkyTeam alliance. Lotusmiles are divided into several levels, such as Platinum, Gold, Titanium, and Silver.

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Vietnam Airlines Customer Service

If you need further information, you can contact the Vietnam Airlines service center below:

• Jakarta Office
  Wisma Tamara, 8th Floor, Suite 868
  Jl. Jenderal Sudirman Kav. 24
  Jakarta 12920, Indonesia
  Tel: (62-21) 5208823
  Fax: (62-21) 5200313
  Email: suli@vietnamairlines.com, evalia@vietnamairlines.com

Code of Airlines Vietnam Airlines

IATA Code: VN

ICAO Code: HVN

Call Sign: VIET NAM AIRLINES