Vietnam Airlines

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Vietnam Airlines Flight Schedules & Price

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Vietnam Airlines Features

Cabin Baggage 7 kg - Vietnam AirlinesCabin Baggage 7 kg
Check-in Baggage 7 kg - Vietnam AirlinesCheck-in Baggage 7 kg
Check-in close at 7 minutes - Vietnam AirlinesCheck-in close at 7 minutes
  • About

  • Baggage

  • Policy

  • Terms

  • COVID-19 Info

  • FAQ

When should I check-in for Vietnam Airlines flights?
You can check-in at least 60 minutes before departure. We recommend arriving early to have sufficient time to check documents related to flight requirements during the COVID-19 pandemic. Check-in deadlines may vary for certain routes and airports.
Can I check-in online for Vietnam Airlines domestic flights?
Yes, you can check-in online to save time at the airport. Check-in can be done from 24 hours to 60 minutes prior to departure. Please visit the official Vietnam Airlines website for the online check-in process.
Can I only check-in at Vietnam Airlines outlets located at the departure airport?
No, you can choose other check-in methods, such as web check-in, mobile check-in, kiosk check-in, city check-in, and phone check-in. Please contact the Vietnam Airlines Contact Center for more information.
How many cabin baggage capacity do I have?
Vietnam Airlines Economy Class passengers can bring 1 (one) piece of baggage and 1 (one) personal item with a total weight of max. 12 kgs; Premium Economy and Business Class can bring 2 (two) pieces of luggage and 1 (one) personal item with a total weight of max. 18 kgs. The maximum dimensions of the item are 56 cm x 36 cm x 23 cm.
How many checked baggage allowance do I have?
On Vietnam Airlines flights you can carry 1 (one) checked baggage weighing max. 32 kg. Checked baggage allowance may vary on each flight route, for complete information please visit the official website of Vietnam Airlines.
Can pregnant women travel with Vietnam Airlines?
Yes, you can travel with Vietnam Airlines. Passengers with a gestational age of over 32 weeks are required to check with a doctor and bring a letter stating that they are healthy and able to travel. They are also required to download a medical certificate on the Vietnam Airlines official website.
Can I order special children's meals or certain diets?
Yes, you can order special meals. Passengers can make special meal requests at least 24 hours before the flight via the Vietnam Airlines website, mobile app or call center.

Vietnam Airlines is Vietnam's premier airline and significant airline in Southeast Asia, which operates 94 routes to 22 domestic destinations and 29 with an average of 400 flights per day, connecting major cities in the world to stunning tourist destinations in Vietnam, Laos, Cambodia, and Myanmar. The airline was founded in 1956 and was later made a state-owned company in April 1989. Vietnam Airlines is headquartered in the Long Biên District, Hanoi, with main hubs at Noi Bai International Airport and Tan Son Nhat International Airport.

Vietnam Airlines became a member of SkyTeam in 2010, which indirectly reaffirmed Vietnam Airlines' position on the global aviation map. SkyTeam is a global airline alliance whose 19 members provide access to an extensive global network with 14,500 daily flights to 1150+ destinations in 175+ countries. In 2015, Vietnam Airlines became the first airline in the world to successfully operate Boeing 787-9 Dreamliner and Airbus A350-900 XWB at the same time.

Vietnam Airlines has established itself as one of the leading airlines, thanks to its modern fleet and commitment to innovation and development. The airline gained recognition from the international and national community through a series of prestigious awards. Skytrax, a leading airline and airport rating organization, has ranked Vietnam Airlines as a 4-Star Airline for three years in a row. Vietnam Airlines was also awarded as the Asia Pacific Airline of the Year by CAPA in 2017 and several awards from the World Travel Awards, including the World's Leading Airline - Premium Economy Class and the World's Leading Cultural Airline (2017, 2018). This achievement is the result of the tireless dedication of operators to provide the highest quality in a variety of products and services.

Vietnam Airlines has pioneered the Vietnam aviation market, which is one of the fastest-growing domestic markets in the world. The airline also positions itself as a modern airline with an internationally known brand that is characterized by traditional Vietnamese culture. Vietnam Airlines aims to achieve 5-star status and become a major airline in Asia.


Vietnam Airlines Flight Class

Vietnam Airlines provides three choices of classes for its passengers, namely Economy Class, Premium Economy Class, and Business Class. The services and facilities offered by all three classes are of high quality. See the explanation below for complete information:

Economy class

  • Amenities
  • Ergonomic chair with extra legroom
  • The seat spacing is 32 inches, and the seatbacks are up to 6 inches
  • Extra-large window with light control
  • In-flight entertainment, Wi-Fi, and sockets

  • In-Flight Meals
  • Dining services offer a variety of food choices inspired by Asian, European, and other cuisines. All menus are made from fresh ingredients and authentic flavors
  • All food onboard is equipped with a variety of hot and cold drinks
  • Vietnam Airlines also provides special foods, such as diet and religious menus

  • Economy Class Fleet
  • Airbus A320neo
  • Airbus A321-200
  • Airbus A321neo
  • Airbus A350-900
  • ATR 72-500
  • Boeing 787-9
  • Boeing 787-10

Premium Economy Class

  • Amenities
  • Priority check-in, boarding, and baggage handling
  • Ergonomic chair with extra legroom
  • The seat spacing is 38 - 42 inches and the seatbacks are up to 7-8 inches
  • Extra-large window with light control
  • In-flight entertainment, headphones, reading lights, Wi-Fi, and sockets
  • Amenity kits, pillows, blankets, toiletries, and magazines

  • In-Flight Meals
  • A menu of Vietnamese dishes and world-wide popular dishes and services prepared with fresh ingredients and authentic flavors
  • A wide selection of snacks and drinks, including sandwiches, glass noodles, and wine choices
  • Vietnam Airlines also provides special foods, such as diet and religious menus

  • Premium Economy Class Fleet
  • Airbus A350-900
  • Boeing 787-9

Business-class

  • Amenities
  • Priority check-in, boarding, baggage handling, and Lotus Lounge access
  • Ergonomic chair with extra legroom
  • The seat spacing is 42-45 inches, and the chair can be turned into a flatbed
  • Extra-large window with light control
  • In-flight entertainment, headphones, reading lights, Wi-Fi, and sockets
  • Amenity kits, pillows, blankets, toiletries, and magazines

  • In-Flight Meals
  • The menus in Business Class are perfectly designed to combine bold local flavors with more classic preparations
  • Passengers can enjoy unique cocktails on certain flights. Some selected cocktails such as Beloved Hue, Phan Thiet Red Dunes, Gongs Dance (available for flights to Japan, Korea, Australia, France, Germany, and England)
  • A wide selection of snacks and drinks, including sandwiches, glass noodles, and wine choices
  • Vietnam Airlines also provides special foods, such as diet and religious menus

  • Business Class Fleet
  • Airbus A320neo
  • Airbus A321-200
  • Airbus A321neo
  • Airbus A350-900
  • Boeing 787-9
  • Boeing 787-10

Vietnam Airlines Loyalty Program

  • LotusMiles

LotusMiles is a frequent flyer program from Vietnam Airlines that allows its members to enjoy their mile points and exchange them for various benefits. Mile points can be exchanged for free flight tickets, flight class upgrades, additional baggage, and much more. Mile points can be earned by flying with Vietnam Airlines or other airline partners in the SkyTeam alliance. Lotusmiles are divided into several levels, such as Platinum, Gold, Titanium, and Silver.


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Vietnam Airlines Customer Service

If you need further information, you can contact the Vietnam Airlines service center below:

  • Jakarta Office
    Wisma Tamara, 8th Floor, Suite 868
    Jl. Jenderal Sudirman Kav. 24
    Jakarta 12920, Indonesia
    Tel: (62-21) 5208823
    Fax: (62-21) 5200313
    Email: suli@vietnamairlines.com, evalia@vietnamairlines.com


Code of Airlines Vietnam Airlines

IATA Code: VN

ICAO Code: HVN

Call Sign: VIET NAM AIRLINES

Cabin Baggage

  • Economy class
  1. 1 (one) cabin baggage and 1 (one) personal item with a maximum total weight of 12 kg.
  • Premium Economy & Business Class
  1. 2 (two) cabin baggage and 1 (one) personal item with a maximum total weight of 18 kg.
  • The total dimensions of one piece of cabin baggage must not exceed 115 cm (56 cm x 36 cm x 23 cm).
  • The total dimensions of one personal item must not exceed 40 cm x 30 cm x 15 cm.

Checked Baggage

  • Economy class
  1. Domestic Vietnam, Southeast Asian Countries, Hong Kong, China, Taiwan, Korea, Europe
      1. 1 (one) checked baggage maximum 23 kg.
  1. Japan, Russia, Asia, Australia, America
      1. 2 (two) checked baggage maximum 23 kg/baggage.
  • Premium Economy Class
  1. Domestic Vietnam, Southeast Asian Countries, Hong Kong, China, Taiwan, Korea, Europe
    1. 1 (one) checked baggage maximum 32 kg.
  1. Japan, Russia, Asia, Australia, America
  2. 2 (two) checked baggage maximum 23 kg/baggage.
  • Business Class
    1. Domestic Vietnam, Southeast Asian Countries, Hong Kong, China, Taiwan, Korea, Europe
      1. 1 (one) checked baggage maximum 32 kg.
    1. Japan, Russia, Asia, Australia, America
      1. 2 (two) checked baggage maximum 32 kg/baggage.
  • The total dimensions of checked baggage do not exceed 115 cm.
  • There is no free checked baggage for Super Lite Economy tickets on some routes.
  • Baggage allocation may be different for each flight route; please visit the airline's official website for more details.

Public policy

  • Every passenger must occupy the seat which is determined during check-in.
  • Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
  • Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
  • Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
  • It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.

Expectant Mother Policy

  • Pregnant passengers are advised to consult a doctor before planning a trip.
  • Passengers with gestational age under 32 weeks will be accepted to travel as regular passengers.
  • Passengers with a gestational age of 32 weeks to under 36 weeks pregnant must provide a Medical Permit (MEDIF I and MEDIF II).
  • Passengers with a gestational age of 36 weeks or 7 (seven) days approaching the due date are prohibited from joining the trip due to safety concerns.
  • Special cases of pregnancy such as:
  1. Uncertain time of pregnancy or estimated date of delivery;
  2. Previously had twins or triplets;
  3. Experiencing complications that can arise during childbirth;
  4. Pregnant by artificial insemination.
  • Mandatory to provide Medical Permit (MEDIF I and MEDIF II).
  • MEDIF II can be replaced with sets of documents, each set containing one copy of the fetal examination book, ultrasound examination results, etc. by a specialist who states:
  1. Is it a single or multiple pregnancies
  2. Estimated week of pregnancy
  3. Estimated date of birth
  4. The pregnant passenger is in good health, and the pregnancy is proceeding normally, without any complications.
  5. Pregnant passengers are fit to travel.
  • If the passenger's itinerary involves international sector travel, the passenger must prepare an additional set of documents in English certified by a notary office with legal status.
  • The medical certificate must be issued within 7 days from the date of departure.

Specific Medical Condition Policy

  • Passengers requiring medical clearance include:
  1. Passengers requiring oxygen service.
  2. Passengers requiring stretcher service.
  3. Passengers who bring their own syringes or needles on board.
  4. Pregnant passengers or passengers requiring special medical care.
  5. For more details on passengers requiring medical clearance, please contact the Vietnam Airlines Call Center.
  • Medical Clearance can be downloaded at this link:
  1. MEDIF I and MEDIF II
  • Please visit the airline's official website for more information on specific medical conditions policies.

Infants and Children Policy

  • Infants under 7 days old, premature, or in serious medical condition are not allowed on board.
  • Passengers can request free baby food; reservations must be made at least 24 hours before departure.
  • Passengers can take strollers up to the boarding gate or check them in as checked baggage.
  • Vietnam Airlines offers free baby bassinet service. This service is available for infants up to 2 years old with a maximum weight of 11 kg. Requests must be made at least 24 hours before departure. Please note that the bassinet is available in limited quantities.
  • Child passengers are recommended to travel with adults.
  • Child passengers must be in the same compartment as their guardian or considered Unaccompanied Minors.

Unaccompanied Minors

  • Requests for Unaccompanied Minors service must be submitted at least 24 hours before departure.
  • Requests for the Accompanying Cabin Crew Service must be made at least 3 days before the scheduled domestic flight or five days before the scheduled international flight.
  • Parents or guardians must complete two types of forms before the flight.
  • Carers who pick up at their destination must arrive at the airport at least 30 minutes before the child's arrival. The guardian must present the required documents for collection.
  • Please visit the airline's official website for more information.

Important notes:

  • Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.

  • Check-in counter would be closed 45 minutes before take-off.

  • .Please arrive at the boarding gate 30 minutes before your flight departs.

  • All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.

  • All passengers must abide [airlines] baggage allowance rules.

  • Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.

How to Cancel Your Flight at tiket.com

  • Logged in to your tiket.com account

  • Go to “My Order”.

  • Pick the flight you wish to cancel and then click “Refund”.

  • Choose the reason behind your decision to do a refund.

  • Read the terms & conditions carefully, then continue.

  • Pick the passenger doing the cancellation.

  • Check the estimate refund you would get and fill in the bank account information needed for refund process.

  • Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.


Important

The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.

 

Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.

tiket.com will continue to follow up until the refund process from the airline is complete.

 

Special Protocol

Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination. For more information about the travel protocol implemented by the airline, please check here.

 

Refund

The conditions for submitting a refund are as follows:

  • Submission must be done before the ticket expires or before the initial flight date

Ticket Purchase Date

Flight Period

Routes

Type of Refund

Voucher Validity & Refund Regulation

On /  before 31 Dec 2020 -

All routes (if there is cancellation from the airline, travel ban and lockdown) 

EMD / Travel Vouchers

 

Cash

1 year from the voucher issuance

 

Full refund (only apply for refundable ticket)

 

Open Ticket

The conditions for submitting an Open Ticket are as follows:

  • Submission must be done before the ticket expires or before the initial flight date

Ticket Purchase Date

Flight Period

Routes

Ticket Validity Period

On /  before 31 Dec 2020 - All routes (if there is cancellation from the airline, travel ban and lockdown)  1 year from the initial ticket issuance

 

Reschedule

The following are rescheduling provisions from Vietnam Airline:

  • Rescheduling conditions are subject to each airline policies and availability
  • Fare differences and other additional charges (e.g. applicable taxes) will apply
Date of Issue Date of Travel Reschedule Rules Routes  
On / before 31 Dec 2020 -
  • The new flight should be done before 31 Dec 2022.
  • Submission can be done multiple times
  • Submission must be done before the ticket expires or before the initial flight date


(Completed travel - already back to the origin)

All routes (if there is cancellation from the airline, travel ban and lockdown)   

 

Reroute

  • Submitting a re-route can be done while using the same airline
  • Submissions are made at the related airlines
  • Fare differences and other additional charges (e.g. applicable taxes) will apply
  • The newest flight should be done before 31 December 2022
  • Submission must be done before the ticket expires or before the initial flight date
  • Reroute conditions are subject to each airline policies and availability