Important

The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.

Refund

Refund as per the airline's normal rule. We suggest you to submit an Open Ticket.

Open Ticket

Open Ticket will change the form of your ticket into Credit. The conditions for submitting an Open Ticket are as follows:

Ticket Purchase Date : On / before 30 September 2020
Flight Period : 1 March 2020 - 30 September 2021
Routes : All routes
Ticket Validity Period : 24 months

Other Condition:

*Submission should be made before your original date of travel.

How to do an Open Ticket:

If you want to submit an Open Ticket, please contact tiket.com with a statement such as an example below:

I agree to do an Open Ticket with the following details:

Booking code :

Passenger name :

Flight route :

If the Open Ticket has been submitted to the tiket.com, then you have agreed with all the information contained on this page. tiket.com will immediately cancel your active flight schedule and will confirm this to you. The authority to use the ticket is entirely the responsibility of the passenger.

Reschedule

Reschedule/change fee will be waived.
Waiver for reschedule/change fee permitted for one time only
Fare differences and other additional charges (e.g. applicable taxes) will apply
This should be done before your original date of travel.
New date of travel: within 24 months of Credit availability.

Reroute

Submitting a re-route can be done while using the same airline
Submissions are made at the related airlines
Reroute / change fee will be waived
Waiver for reroute/change fee permitted for one time only
Fare differences and other additional charges (e.g. applicable taxes) will apply
This should be done before your original date of travel

How do I submit a cancellation request for a plane ticket?