Submitting a refund through Refund feature can be done independently through the website and tiket.com app.

If you use a domestic airline and want to apply for Refund feature, you can check the steps on the following page Click here.

If you use an international airline then submitting a refund through Refund feature can only be through the application.

The steps of refund submission for international airlines are as follow:

Check My Order
Tap the order that you want to refund
Select Refund
Select the flight you want to refund
Select select the reason of your refund
Read and agree to the refund terms and conditions
Select the passenger
Enter data for a refund
Wait for estimated refund information about one hour. If you are willing to accept any refunds without waiting for the estimated refund result, please select "Refund Now"
If you choose to wait then the estimated refund is out and you agree with the nominal, select "Continue"

If the refund process is successful, you will get an e-mail notification that the refund has been transferred back to the bank account or credit card limit as you entered in the refund data. Check your e-mail regularly!

If you are unable to request a refund through the Refund feature, you can contact our 24-hour Customer Care. We are happy to help.

How do I check the status of my order refund?