After reading raving reviews online and looking at pictures of what a gem Temburong has to offer. I’ve decided to inquire availability dates for a weekend getaway at Sumbiling Eco Village. I sent an email to their official website for an inquiry. Initial conversation was pleasant at first until a few exchange of emails with their Manager, Julia Yen. Either way, I was taken aback with the level of poor customer service she portrayed. She asked to Whatsapp her instead in the evening and she replied but when asked for a phone call to inquire further. She stated that it wasn’t a convenient time (which is acceptable). I asked to be contacted at a convenient time. I emailed again to follow up on a query stating my dissatisfaction on the absent follow up and she responded not with an apology but with a poor attitude defending her actions.
I am utterly disgusted with the level of professionalism Julia has portrayed and request the management of Sumbiling Eco Village to properly train your employees at all levels in the organization to be able to respond to customer queries with hospitality ethics. I expect employees in the hospitality industry to be polite at a minimum to all customers.
Nonetheless, I do look forward to visiting Sumbiling Eco Village soon as I will not allow a single employee’s incompetence dissuade me from exploring what Sumbiling Eco Village has to offer. I am sure, there are other friendly natured souls in town.