Quality Inn, Waterloo
Quality Inn, Waterloo
Quality Inn, Waterloo
Quality Inn, Waterloo
Quality Inn, Waterloo
+ 70 others
Hotel

Quality Inn

Kitchener, Waterloo

Reviews

Tripadvisor
From 383 reviews
The most helpful reviews
Edith B
29 Aug 2020
It was ok, not more. Rather dated, tired look. Bed was comfortable enough but the room space was awkward with a table near the foot of the bed. No breakfast or coffee was provided due to Covid, but a Comfort Inn we had stayed in the night before had self-serve coffee and a bagged breakfast. Will give Quality Inn points for having a recycling box.
Bunkersgal
29 Feb 2020
We stayed here the night before we flew out to Mexico from Kitchener Airport. Check in was quick & friendly. The hotel has a free breakfast & they offer a free shuttle to Kitchener Airport. We would strongly recommend this hotel. The rooms & beds were more than comfortable & we highly recommend. We booked Februry 8th,2020.
Adventures_everyday1
16 Feb 2020 - Family
Let me start out by saying that the hotel itself was clean. The rooms we stayed in were very cozy,comfortable,quiet & clean as well.However,we got in late,requested late check out & were awoken to this manager banging on our door from 11am onward. After personally telling me that late check-out was 1 pm the afternoon before. Unfortunately, I open the door to him in the morning and he proceeded to tell me how we were allowed to spend our time during late check out. He complained that we were still sleeping. He tells me we need to be packing the car oppose to sleeping as we were. Considering my family and I got in really late the night before and we had stayed more than one night, I felt extremely disrespected. We were exhausted. We paid to be there. Don't tell us how we can spend our time. We thought he was very rude the first time he banged on our door but then it happened multiple times. 3 more seperate times in the same stay to be exact. He would not let us get our much needed sleep for the long drive we had a head of us. TERRIBLE customer service from this man. Someone needs to fire him. We just wanted to sleep. The poor girl working with him at the front desk was clearly afraid of him & much nicer than him. When I complained and asked for his name she quietly whispered after hesitating- "Scott". She needs to be in charge. Not him. Who does he think he is telling guests how and what they can do during their stay??? We had an awful taste in our mouths when we left. He did not allow us to sleep in. That's why we rented the room. TO SLEEP. Yet we drove away tired. Awful manager. Otherwise, the place is nice. Warm breakfast. Bacon and eggs. But not worth the headache in the morning from the banging on the door. Rude manager. Made us feel unwelcome. Needs new management! No customer service skills. I felt like we were an inconvenience to him. Our money wasnt good enough. We pitty the people working with this man. I would def not stay there again until he is replaced. I'll be speaking to head office. We should get a full refund of our stay and maybe we shall return once he's no longer there. Buyers beware.
kathleenj467
28 Jan 2020 - Solo travel
-long hair and shaved hair all over bath tub (had to clean myself before could feel comfortable using) -ants coming out of wall in the bathroom -internet going in and out a lot -paper thin walls so that neighbours' adult activities kept me awake ALL night -super strong draft from windows and very noisy from the parking lot -staff were good and plenty of breakfast options are the only positives I can say BUT wish I hadn't even paid for a hotel because my plans were ruined the next day, so would have been better to stay at home and cancel my trip
John C
15 Jan 2020
We stayed in a very large king room for only $89 plus tax per night for a weekend to see friends for a birthday party. Despite being beside a freeway there was no traffic noise in the room. The bathroom was spotless and updated. The room included a refrigerator. The hotel provides a respectable full breakfast of eggs and bacon and DIY waffles and fruit and cereals and fruit drinks. In my opinion you get more than you pay for at this gem.
Location
2899 King St E
maps
1
Night

About Accommodation

Policy

Description

FAQ
What is the address of Quality Inn?
Quality Inn is located at 2899 King St E
What are the facilities available in Quality Inn?
Facilities available in the hotel are (some may require extra charges):
  • Wifi
  • Parking
  • 24-Hour Front Desk
  • Spa
  • Elevator
Faciliies
Popular Facilities
Wifi
Parking
24-Hour Front Desk
Spa
Elevator
Sports, Spa & Recreations
Fitness facilities
24-hour fitness facilities
Pets
Pets not allowed
Pets allowed
Only service animals are allowed
Health & Medical
Sauna
Spa (inhouse)
 

Reviews

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Let’s book this accommodation and leave a review after your stay.
4.0
From 383 reviews
Cleanliness
4.5
Rooms
4.0
Location
4.0
Service
4.0
Value
4.0
Couples
110
Family
99
Solo travel
22
Friends getaway
41
Business
91
Edith B
29 Aug 2020 -
It was ok, not more. Rather dated, tired look. Bed was comfortable enough but the room space was awkward with a table near the foot of the bed. No breakfast or coffee was provided due to Covid, but a Comfort Inn we had stayed in the night before had self-serve coffee and a bagged breakfast. Will give Quality Inn points for having a recycling box.
Bunkersgal
29 Feb 2020 -
We stayed here the night before we flew out to Mexico from Kitchener Airport. Check in was quick & friendly. The hotel has a free breakfast & they offer a free shuttle to Kitchener Airport. We would strongly recommend this hotel. The rooms & beds were more than comfortable & we highly recommend. We booked Februry 8th,2020.
Adventures_everyday1
16 Feb 2020 - Family
Let me start out by saying that the hotel itself was clean. The rooms we stayed in were very cozy,comfortable,quiet & clean as well.However,we got in late,requested late check out & were awoken to this manager banging on our door from 11am onward. After personally telling me that late check-out was 1 pm the afternoon before. Unfortunately, I open the door to him in the morning and he proceeded to tell me how we were allowed to spend our time during late check out. He complained that we were still sleeping. He tells me we need to be packing the car oppose to sleeping as we were. Considering my family and I got in really late the night before and we had stayed more than one night, I felt extremely disrespected. We were exhausted. We paid to be there. Don't tell us how we can spend our time. We thought he was very rude the first time he banged on our door but then it happened multiple times. 3 more seperate times in the same stay to be exact. He would not let us get our much needed sleep for the long drive we had a head of us. TERRIBLE customer service from this man. Someone needs to fire him. We just wanted to sleep. The poor girl working with him at the front desk was clearly afraid of him & much nicer than him. When I complained and asked for his name she quietly whispered after hesitating- "Scott". She needs to be in charge. Not him. Who does he think he is telling guests how and what they can do during their stay??? We had an awful taste in our mouths when we left. He did not allow us to sleep in. That's why we rented the room. TO SLEEP. Yet we drove away tired. Awful manager. Otherwise, the place is nice. Warm breakfast. Bacon and eggs. But not worth the headache in the morning from the banging on the door. Rude manager. Made us feel unwelcome. Needs new management! No customer service skills. I felt like we were an inconvenience to him. Our money wasnt good enough. We pitty the people working with this man. I would def not stay there again until he is replaced. I'll be speaking to head office. We should get a full refund of our stay and maybe we shall return once he's no longer there. Buyers beware.
kathleenj467
28 Jan 2020 - Solo travel
-long hair and shaved hair all over bath tub (had to clean myself before could feel comfortable using) -ants coming out of wall in the bathroom -internet going in and out a lot -paper thin walls so that neighbours' adult activities kept me awake ALL night -super strong draft from windows and very noisy from the parking lot -staff were good and plenty of breakfast options are the only positives I can say BUT wish I hadn't even paid for a hotel because my plans were ruined the next day, so would have been better to stay at home and cancel my trip
John C
15 Jan 2020 -
We stayed in a very large king room for only $89 plus tax per night for a weekend to see friends for a birthday party. Despite being beside a freeway there was no traffic noise in the room. The bathroom was spotless and updated. The room included a refrigerator. The hotel provides a respectable full breakfast of eggs and bacon and DIY waffles and fruit and cereals and fruit drinks. In my opinion you get more than you pay for at this gem.
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