Les Violettes  & SPA Alsace, BW Prem. Coll., Haut-Rhin
Les Violettes  & SPA Alsace, BW Prem. Coll., Haut-Rhin
Les Violettes  & SPA Alsace, BW Prem. Coll., Haut-Rhin
Les Violettes  & SPA Alsace, BW Prem. Coll., Haut-Rhin
Les Violettes  & SPA Alsace, BW Prem. Coll., Haut-Rhin
+ 64 others
Hotel

Les Violettes & SPA Alsace, BW Prem. Coll.

Guebwiller, Haut-Rhin
Don't worry! This place added extra measures to ensure the cleanliness.
Body Temperature Check
Personal Protective Equipment
Cleaning & Disinfection
Social Distancing Rules
Sanitation Kits Availability

Reviews

Tripadvisor
From 1.414 reviews
The most helpful reviews
ewheater
07 Sep 2020 - Family
Hotel itself was a pleasant surprise. We were so taken by the area and the outdoor pool, having booked only one night we asked reception if we could extend our stay and were told this was possible until Saturday. At 1300 on Friday I was approached by a member of staff at the pool giving us 30 minutes to vacate our room (we were a family with a 1 year old and this was a very tall ask at short notice while my husband was getting her to sleep). It was agreed there had been some misunderstanding somewhere along the line about availability. My husband returned from walk with baby to find me Péri-hyperventilating about getting room ready to vacate (they wanted us to move rooms) and took it upon himself to question the necessity of a room move (apparently an upgrade) on our part as opposed to a romantic couple (of which there were plenty). Hotel agreed in the end we could remain for the night. Later that afternoon a 60 minute spa treatment I had booked lasted only 35. Was asked to sign for it before the treatment. Raised the issue on check out, was told I had misbooked (though was very clear understanding with spa reception as far as I was concerned at the time I was booking the advertised special). Showed assistant manager the advertisement, was told this was old advert, manager left the advert (in middle of spa) in situ for subsequent guests to fall into same trap. Time was pressing to leave with child’s nap schedule, left and sent email of complaint to manager. Response was we had booked 3 nights, requested 4th and been denied and remained in situ despite this, which was start to finish totally inaccurate, having initially actually only booked one night and given my obvious surprise at being given 30 minutes to pack up! Absolutely despicable approach to customer service, which is a shame given location and outward appeal. Also despite spending 4 nights with toddler (and accompanying dirty nappies) no room service offered, bins not emptied (COVID), no new towels, no replacement coffee etc. Overall sad to say it was a horrible let down and would certainly advise to avoid.
fleischj
19 Aug 2020
We stayed had two rooms at Around 300 euros a night for two nights ,try to go for a swim at 7 am , pool wet areas closed, nobody was able at that time to tell me when the spa will be opened. We left the hotel not able to enjoy the spa facilities. Food and beverage had lunch with friends found the food tasteless expensive Wine list far too expensive too but a great choices of wines . Room facilities poor decoration , need a urgent lifting , bathroom with jacuzzi difficult access , using dangerous steps to reach it, all fixtures at the bathroom torn , old and not working. General the staffing at the front desk are unpleasant , just do the minimum , no smiles etc... At that pricing level you do except a minimum of hospitality. A descend room . A Spa opened . A pool open at 7 am and of course a descend meal We left disappointed and will never return despite a beautiful location We felt this lodging product is managed by unprofessional Owners
jacobash
23 Jun 2019 - Friends getaway
We stayed in Les Violettes only one night and were sorry we could not stay longer since it was our last day in Alsace. It is a place that entices you to relax and enjoy the beauty of nature, . The staff is both professional and friendly and the setting of the room with a welcome robes and shoes, is more than nice.We did not have a chance to use its SPA facilities but had two opportunities to enjoy the cuisine for lunch and breakfast and both were remarkable.
Junk M
31 Mar 2019 - Couples
We visited the Violettes Hotel and Spa for our 20th wedding anniversary and took one of their all inclusive packages. The food was great, the accomodation lovely and the spa very relaxing. Our package included treatments from the attached beauty salon and I would highly recommend them also. A lovely visit and we will certainly be back with friends and family.
ladfork
26 Jan 2019 - Friends getaway
Loved this place, so near to wonderful Christmas Markets and a fantastic spa with loads of different experiences (a herbarium??) and an inside/outside pool. The rooms are comfortable with a good view, though I was surprised at the lack of "stealables". For a luxury spa hotel I would expect separate shower gel, shampoo and conditioner. There was nothing but some stuff sealed to the wall in the shower and had to use my own stuff. I expect this in a Travelodge not from a hotel like this. First night we had dinner in the bubble in the garden - it was hilarious and of course freezing, the waiter had to deliver the food in ski gear and we were invaded by a cute cat. I would say the food is overpriced, so walk along to the amazing but strange restaurant at the end of the road at the entrance to the hotel - its amazing. Breakfast is the best at this hotel.
Location
Thierenbach
maps
1
Night

About Accommodation

Check-in & check-out time
Check-in time:
16:00
Check-out time:
11:30
Do you want to check-in early? Arrange check-in time with the accommodation

Description

FAQ
What is the address of Les Violettes & SPA Alsace, BW Prem. Coll.?
Les Violettes & SPA Alsace, BW Prem. Coll. is located at Thierenbach
What are the standard check-in & check-out times of Les Violettes & SPA Alsace, BW Prem. Coll.?
The standard check-in time at Les Violettes & SPA Alsace, BW Prem. Coll. is starting from 16:00 and the latest check-out time is at 11:30
What are the facilities available in Les Violettes & SPA Alsace, BW Prem. Coll.?
Facilities available in the hotel are (some may require extra charges):
  • tiket CLEAN
  • Wifi
  • Parking
  • 24-Hour Front Desk
  • Elevator
Faciliies
Popular Facilities
tiket CLEAN
Wifi
Parking
24-Hour Front Desk
Elevator
AC
Meeting Facilities
Sports, Spa & Recreations
Television in common areas
Beach sun loungers
Garden
Pets
Pets allowed
Kids Facilities
Babysitting or childcare
 

Reviews

Oops, there are no reviews yet
Let’s book this accommodation and leave a review after your stay.
4.0
From 1.414 reviews
Cleanliness
4.5
Rooms
4.0
Location
4.5
Service
4.0
Value
3.5
Couples
969
Family
135
Solo travel
14
Friends getaway
109
Business
55
ewheater
07 Sep 2020 - Family
Hotel itself was a pleasant surprise. We were so taken by the area and the outdoor pool, having booked only one night we asked reception if we could extend our stay and were told this was possible until Saturday. At 1300 on Friday I was approached by a member of staff at the pool giving us 30 minutes to vacate our room (we were a family with a 1 year old and this was a very tall ask at short notice while my husband was getting her to sleep). It was agreed there had been some misunderstanding somewhere along the line about availability. My husband returned from walk with baby to find me Péri-hyperventilating about getting room ready to vacate (they wanted us to move rooms) and took it upon himself to question the necessity of a room move (apparently an upgrade) on our part as opposed to a romantic couple (of which there were plenty). Hotel agreed in the end we could remain for the night. Later that afternoon a 60 minute spa treatment I had booked lasted only 35. Was asked to sign for it before the treatment. Raised the issue on check out, was told I had misbooked (though was very clear understanding with spa reception as far as I was concerned at the time I was booking the advertised special). Showed assistant manager the advertisement, was told this was old advert, manager left the advert (in middle of spa) in situ for subsequent guests to fall into same trap. Time was pressing to leave with child’s nap schedule, left and sent email of complaint to manager. Response was we had booked 3 nights, requested 4th and been denied and remained in situ despite this, which was start to finish totally inaccurate, having initially actually only booked one night and given my obvious surprise at being given 30 minutes to pack up! Absolutely despicable approach to customer service, which is a shame given location and outward appeal. Also despite spending 4 nights with toddler (and accompanying dirty nappies) no room service offered, bins not emptied (COVID), no new towels, no replacement coffee etc. Overall sad to say it was a horrible let down and would certainly advise to avoid.
fleischj
19 Aug 2020 -
We stayed had two rooms at Around 300 euros a night for two nights ,try to go for a swim at 7 am , pool wet areas closed, nobody was able at that time to tell me when the spa will be opened. We left the hotel not able to enjoy the spa facilities. Food and beverage had lunch with friends found the food tasteless expensive Wine list far too expensive too but a great choices of wines . Room facilities poor decoration , need a urgent lifting , bathroom with jacuzzi difficult access , using dangerous steps to reach it, all fixtures at the bathroom torn , old and not working. General the staffing at the front desk are unpleasant , just do the minimum , no smiles etc... At that pricing level you do except a minimum of hospitality. A descend room . A Spa opened . A pool open at 7 am and of course a descend meal We left disappointed and will never return despite a beautiful location We felt this lodging product is managed by unprofessional Owners
jacobash
23 Jun 2019 - Friends getaway
We stayed in Les Violettes only one night and were sorry we could not stay longer since it was our last day in Alsace. It is a place that entices you to relax and enjoy the beauty of nature, . The staff is both professional and friendly and the setting of the room with a welcome robes and shoes, is more than nice.We did not have a chance to use its SPA facilities but had two opportunities to enjoy the cuisine for lunch and breakfast and both were remarkable.
Junk M
31 Mar 2019 - Couples
We visited the Violettes Hotel and Spa for our 20th wedding anniversary and took one of their all inclusive packages. The food was great, the accomodation lovely and the spa very relaxing. Our package included treatments from the attached beauty salon and I would highly recommend them also. A lovely visit and we will certainly be back with friends and family.
ladfork
26 Jan 2019 - Friends getaway
Loved this place, so near to wonderful Christmas Markets and a fantastic spa with loads of different experiences (a herbarium??) and an inside/outside pool. The rooms are comfortable with a good view, though I was surprised at the lack of "stealables". For a luxury spa hotel I would expect separate shower gel, shampoo and conditioner. There was nothing but some stuff sealed to the wall in the shower and had to use my own stuff. I expect this in a Travelodge not from a hotel like this. First night we had dinner in the bubble in the garden - it was hilarious and of course freezing, the waiter had to deliver the food in ski gear and we were invaded by a cute cat. I would say the food is overpriced, so walk along to the amazing but strange restaurant at the end of the road at the entrance to the hotel - its amazing. Breakfast is the best at this hotel.
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