Novotel Frankfurt City Hotel, Frankfurt am Main
Novotel Frankfurt City Hotel, Frankfurt am Main
Novotel Frankfurt City Hotel, Frankfurt am Main
Novotel Frankfurt City Hotel, Frankfurt am Main
Novotel Frankfurt City Hotel, Frankfurt am Main
+ 40 others
Hotel

Novotel Frankfurt City Hotel

Frankfurt am Main, Frankfurt am Main

Reviews

Tripadvisor
From 1.132 reviews
The most helpful reviews
ItisMike
25 Feb 2020 - Family
A good solid hotel, good for families as they have interconnecting rooms. The location at first impression felt like a middle of nowhere business park, but it’s very close to the Frankfurt West train station so accessible the city. There are not many good/drink options around to stumble upon so you have to know where to look. Pizza Paolo was our favourite option. There’s a Rewe supermarket nearby also, which is handy.
AAAvoyage
13 Dec 2020
Firstly I lost about 15 min at the checkin counter due to signal problem at the spot. As a silver member ( and spending this year my 27th night at an Accor chain ), they totally refused me to hand out the voucher for a free "WELCOME" drink! They argued, that the bar was closed ( which I can surely accept, due to Covid -19 reasons ). However for me, it is NOT understandable, that the lady at the counter was ready to sell me a can of Coke for 2,80€!! This doesn’t make any sense, they refused me to offer the voucher with the argument the bar is closed, however I can purchase any moment coke or other soft drinks/beer. At the guestroom is also a flyer promoting drinks to purchase 24/7 also this is not a problem during the pandemic.There is NO complimentary water in the room available for the customers! ( the reason must be most likely Covid-19...)As a customer, I do personally feel that this is a total rip off location and I feel cheated!! ( who knows, maybe it’s a lucrative kind of shadow business they practice to enhance their cash register )I sent a complain letter to the Accor group and the answer of the Novotel City management was just a simple "sorry for trouble" it was just a staff mistake (which i do not believe, it is in my eyes a well calculated strategy )No little commercial gesture, compensation or even an additional welcome drink voucher ( for my next stay) seems to be too much.This is very poor unprofessional customer satisfaction strategy, in the heart of Frankfurt.
HG1011
25 Feb 2020 - Couples
Hotel needs urgent upgrade. Rooms are dated. We were taken aback when we entered our room. We have stayed in Novotel hotels in other countries but this one lacked character. Carpets in the corridor too were run down. Most of the front desk staff was rude and disinterested. During our stay, there was a lot of noise in our room due to some major repair(ducting) work .A lady at the frontdesk told me that she would check and update me . When i enquired again (after an hour ), i was told  that no repair work was underway.  Seriously!!! When I marched to the frontdesk and asked for an explanation; I was put through customer relations manager, who was kind enough to explain me the cause , completion time and offered a room change if required. A drab hotel with drab ambience.  Avoid.
sotirisk404
09 Jan 2020
you can walk to the city. Reception was very good, restaurant good service, very good and kind barman. breakfast was nice . Computer for children to play games, mini soccer game to play. Very small gym.
Dan115
20 Mar 2021 - Couples
That hotel is located right in the city center, very good value for the money, very friendly and efficient staff, free parking, close to public transportation (making it easy to access from the airport)
Location
Lise-Meitner-Str.2
maps
1
Night

About Accommodation

Check-in & check-out time
Check-in time:
15:00
Check-out time:
12:00
Do you want to check-in early? Arrange check-in time with the accommodation

Policy

Description

FAQ
What is the address of Novotel Frankfurt City Hotel?
Novotel Frankfurt City Hotel is located at Lise-Meitner-Str.2
What are the standard check-in & check-out times of Novotel Frankfurt City Hotel?
The standard check-in time at Novotel Frankfurt City Hotel is starting from 15:00 and the latest check-out time is at 12:00
What are the facilities available in Novotel Frankfurt City Hotel?
Facilities available in the hotel are (some may require extra charges):
  • tiket CLEAN
  • Wifi
  • Parking
  • Restaurant
  • 24-Hour Front Desk
Faciliies
Popular Facilities
tiket CLEAN
Wifi
Parking
Restaurant
24-Hour Front Desk
Elevator
AC
Fitness Center
Meeting Facilities
Children Facility
Sports, Spa & Recreations
Television in common areas
Fitness
Fitness facilities
Tennis
Pets
Pets allowed
Kids Facilities
Children playground
Children playground
 

Reviews

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Let’s book this accommodation and leave a review after your stay.
3.5
From 1.132 reviews
Cleanliness
4.0
Rooms
3.5
Location
3.5
Service
4.0
Value
3.5
Couples
169
Family
351
Solo travel
82
Friends getaway
92
Business
408
ItisMike
25 Feb 2020 - Family
A good solid hotel, good for families as they have interconnecting rooms. The location at first impression felt like a middle of nowhere business park, but it’s very close to the Frankfurt West train station so accessible the city. There are not many good/drink options around to stumble upon so you have to know where to look. Pizza Paolo was our favourite option. There’s a Rewe supermarket nearby also, which is handy.
AAAvoyage
13 Dec 2020 -
Firstly I lost about 15 min at the checkin counter due to signal problem at the spot. As a silver member ( and spending this year my 27th night at an Accor chain ), they totally refused me to hand out the voucher for a free "WELCOME" drink! They argued, that the bar was closed ( which I can surely accept, due to Covid -19 reasons ). However for me, it is NOT understandable, that the lady at the counter was ready to sell me a can of Coke for 2,80€!! This doesn’t make any sense, they refused me to offer the voucher with the argument the bar is closed, however I can purchase any moment coke or other soft drinks/beer. At the guestroom is also a flyer promoting drinks to purchase 24/7 also this is not a problem during the pandemic.There is NO complimentary water in the room available for the customers! ( the reason must be most likely Covid-19...)As a customer, I do personally feel that this is a total rip off location and I feel cheated!! ( who knows, maybe it’s a lucrative kind of shadow business they practice to enhance their cash register )I sent a complain letter to the Accor group and the answer of the Novotel City management was just a simple "sorry for trouble" it was just a staff mistake (which i do not believe, it is in my eyes a well calculated strategy )No little commercial gesture, compensation or even an additional welcome drink voucher ( for my next stay) seems to be too much.This is very poor unprofessional customer satisfaction strategy, in the heart of Frankfurt.
HG1011
25 Feb 2020 - Couples
Hotel needs urgent upgrade. Rooms are dated. We were taken aback when we entered our room. We have stayed in Novotel hotels in other countries but this one lacked character. Carpets in the corridor too were run down. Most of the front desk staff was rude and disinterested. During our stay, there was a lot of noise in our room due to some major repair(ducting) work .A lady at the frontdesk told me that she would check and update me . When i enquired again (after an hour ), i was told  that no repair work was underway.  Seriously!!! When I marched to the frontdesk and asked for an explanation; I was put through customer relations manager, who was kind enough to explain me the cause , completion time and offered a room change if required. A drab hotel with drab ambience.  Avoid.
sotirisk404
09 Jan 2020 -
you can walk to the city. Reception was very good, restaurant good service, very good and kind barman. breakfast was nice . Computer for children to play games, mini soccer game to play. Very small gym.
Dan115
20 Mar 2021 - Couples
That hotel is located right in the city center, very good value for the money, very friendly and efficient staff, free parking, close to public transportation (making it easy to access from the airport)
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