I stayed for a short staycation from 29-31 Dec 2020.
Honestly, there were some good and bad moments while I was staying in this hotel:
The good things about this hotel:
1. For a city hotel, they provide a pretty wide room & the bathroom is spacey and comfy. (do ask for a higher floor rooms! they have the best view).
2. Their beds are really comfortable, shower & bidet has a strong waterflow.
3. There are many public spaces to sit and relax at the lobby, indoor and outdoor.
4. They have public cafeteria that sells popcorn, instant noodles, chips, and other stuffs as well. It helps a lot when it’s late at night and you need snacks.
5. The staffs at the NOOK restaurant are really helpful! This one female staff helped my mother on her endless requests. Appreciated it!
6. Strategic location. Near GI, Jl. Sabang, and just a walking distance to some of old but OG restaurants.
The bad things are:
1. On our second night, my dad discovered that the towels (that they just replaced for us) were not clean. My dad’s has a stain that looked like dirt, while my mom’s has a stain that looked like it comes from food.
2. They only have 1 sandals per room and no bathrobe.
3. The front desk staffs were ok. not friendly but also not rude. One thing though, I realized the one who checked me in (a tall, bald, and a bit curvy guy) forgot to give me my KTP back after my check-in. & around 1 hour later, I was already in my room and they called me asking if I already paid or not. lol. In the end someone brought my KTP to my room.
4. The pool isn’t really a pool. It’s very small & I think it is built for kids. Maybe that’s why they name it Splash 🤣
5. There is no elevator to the basement. So they want you to carry your baggage and all your stuff by stairs to the lobby. I’d suggest to drop your things first at the entrance before you park at the basement.
Overall it was an OK experience, just like any other things.. there are goods and bads of a place, and I hope Aloft will improve its service. Especially the front desk area. Thanks!