Astara Hotel Balikpapan, Balikpapan
Astara Hotel Balikpapan, Balikpapan
Astara Hotel Balikpapan, Balikpapan
Astara Hotel Balikpapan, Balikpapan
Astara Hotel Balikpapan, Balikpapan
+ 101 others
Hotel

Astara Hotel Balikpapan

Kota Balikpapan, Balikpapan

Reviews

Tiket
4.0
Good
From 212 reviews
Tripadvisor
From 62 reviews
The most helpful reviews
Hendra Wahyudi
02 Jan 2020 - Family
2.8/5
Saya nginap di hotel ini 3 malam dgn harga 1.6 jt /malam, karena di website tertera luasnya 65m2, jadi saya mengambilnya ada dua kamar, ternyata setelah check in kamarnya seperinya kecil, mungkin 45m2. saya datang jam 2, cuman kamarnya belum ready dan terpaksa nunggu 2 jam di lobby, dan akhirnya diberikan kamar pengganti...(mungkin iti kamarnya jadi mengecil...) kolam renangnya tidak ramah dengan tamu hotel, ketika saya menunggu anak-anak yg berenang, saya di usir petugasnya dgn kasar karena tidak memakai gelang, padahal tidak mandi hanya menjaga, harusnya ada kebijakan bahwa tamu hotel boleh menunggu di sekitar kolam renang karena kolam tersebur berada di dalam hotel. Apa setiap tamu yg cuman mau lihat dan jalan2 di sekitar kolam harus pakai gelang dgn menebusnya 80ribu...? untuk makanan standar aja tidak banyak variasinya, harusnya bisa ditingkatkan lagi. Jadi untuk harga yg ditawarkan/malam tidak layak atas hasil yg didapatkan sebagai tamu..
Daniel Maertz
13 Sep 2020 - Couple
3.0/5
Semut di kamar. Harganya terlalu Mahal untuk kamar yang biasa. not worth to pay so much for it. Sarapan biasa aja juga.
Endah Marisa
23 Mar 2021 - Family
3.2/5
Kurang seperti dulu awal nginap enak banget dan makananx pun bnyak Tapi kemaren pas nginap jam Sengah 9 breakfast makanan Sdh bnyk habis 🥺
Dwita Maulidiana
11 Dec 2020 - Family
3.6/5
Check in lama banget alasan nyiapin kamar smpe hampir 1jam,pas sudah 1 jam di tanya ulang ujung2nya di ganti kamarnya, belum siap sama sekali, pelayannya kurang ramah dari sejam itu dah nanya 3kali yg 2 kali cm suruh nunggu yg ujung2nya kamar di tuker, klo emg mau di tuker dr awal knp suruh nunggu.
DS
01 Nov 2020 - Couple
3.6/5
Kekurangannya : Harga overprice. Kamar tidak kedap suara, menurut saya ruangan kamar cukup sempit seperti kamar-kamar hotel bintang 3, ac kurang dingin, pilihan chanel tv sedikit. Untuk menu sarapan buffet minim sekali pilihannya, lagi-lagi seperti bintang 3, hanya ada 2 lauk, bahkan salad bar tidak ada, kopinya pun adalah kopi sachet (sesuai dengan keterangan yang tertulis di bar) yang sudah di buka dan di masukan kedalam wadah atau toples. Proses checkin kamar yang cukup lama, dikarenakan antrian, & petugas front office hanya 1 orang, padahal sedang long weekend, seharusnya manajemen bisa menempatkan petugas lebih dari 1. & untuk harga yang cukup tinggi ini harusnya bisa mendapatkan fasilitas waterboom. Kelebihan : Lokasi menjadi 1 dengan mal terbesar di balikpapan. Kamar bersih, tempat tidur nyaman, air panas dan dingin berfungsi dengan baik. Restoran & cafenya asik buat nongkrong. Free biaya parkir selama menginap.
Location
Balikpapan Superblock, Pentacity Shopping Venue, Jalan Jenderal Sudirman No.47 , Kota Balikpapan, Kalimantan Timur 76114
maps
1
Night

About Accommodation

Check-in & check-out time
Check-in time:
14:00-23:59
Check-out time:
12:00
Do you want to check-in early? Arrange check-in time with the accommodation

Policy

Description

FAQ
What is the address of Astara Hotel Balikpapan?
Astara Hotel Balikpapan is located at Balikpapan Superblock, Pentacity Shopping Venue, Jalan Jenderal Sudirman No.47 , Kota Balikpapan, Kalimantan Timur 76114
What are the standard check-in & check-out times of Astara Hotel Balikpapan?
The standard check-in time at Astara Hotel Balikpapan is starting from 14:00-23:59 and the latest check-out time is at 12:00
What are the facilities available in Astara Hotel Balikpapan?
Facilities available in the hotel are (some may require extra charges):
  • tiket CLEAN
  • Swimming Pool
  • Wifi
  • Parking
  • Restaurant
Does Astara Hotel Balikpapan have a swimming pool?
Yes, Astara Hotel Balikpapan does have a swimming pool.
Faciliies
Popular Facilities
tiket CLEAN
Swimming Pool
Wifi
Parking
Restaurant
24-Hour Front Desk
Elevator
AC
Airport Transfer
Meeting Facilities
Wheelchair Access
Sports, Spa & Recreations
Barbecue grill(s)
Water park
Outdoor pool
Garden
Children's pool
Pets
Pets not allowed
No pets allowed
Pets allowed
Kids Facilities
Baby cot
 

Reviews

4.0
Good
From 212 reviews
Cleanliness
4.0
Facilities
3.9
Location
4.6
Service
3.9
Value for money
3.7
Couple
29
Family
115
Solo
55
Group
13
Vacation
136
Business
58
Others
18
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Reviews with photos
Hendra Wahyudi
02 Jan 2020 - Family
2.8/5
Saya nginap di hotel ini 3 malam dgn harga 1.6 jt /malam, karena di website tertera luasnya 65m2, jadi saya mengambilnya ada dua kamar, ternyata setelah check in kamarnya seperinya kecil, mungkin 45m2. saya datang jam 2, cuman kamarnya belum ready dan terpaksa nunggu 2 jam di lobby, dan akhirnya diberikan kamar pengganti...(mungkin iti kamarnya jadi mengecil...) kolam renangnya tidak ramah dengan tamu hotel, ketika saya menunggu anak-anak yg berenang, saya di usir petugasnya dgn kasar karena tidak memakai gelang, padahal tidak mandi hanya menjaga, harusnya ada kebijakan bahwa tamu hotel boleh menunggu di sekitar kolam renang karena kolam tersebur berada di dalam hotel. Apa setiap tamu yg cuman mau lihat dan jalan2 di sekitar kolam harus pakai gelang dgn menebusnya 80ribu...? untuk makanan standar aja tidak banyak variasinya, harusnya bisa ditingkatkan lagi. Jadi untuk harga yg ditawarkan/malam tidak layak atas hasil yg didapatkan sebagai tamu..
Daniel Maertz
13 Sep 2020 - Couple
3.0/5
Semut di kamar. Harganya terlalu Mahal untuk kamar yang biasa. not worth to pay so much for it. Sarapan biasa aja juga.
Endah Marisa
23 Mar 2021 - Family
3.2/5
Kurang seperti dulu awal nginap enak banget dan makananx pun bnyak Tapi kemaren pas nginap jam Sengah 9 breakfast makanan Sdh bnyk habis 🥺
Dwita Maulidiana
11 Dec 2020 - Family
3.6/5
Check in lama banget alasan nyiapin kamar smpe hampir 1jam,pas sudah 1 jam di tanya ulang ujung2nya di ganti kamarnya, belum siap sama sekali, pelayannya kurang ramah dari sejam itu dah nanya 3kali yg 2 kali cm suruh nunggu yg ujung2nya kamar di tuker, klo emg mau di tuker dr awal knp suruh nunggu.
DS
01 Nov 2020 - Couple
3.6/5
Kekurangannya : Harga overprice. Kamar tidak kedap suara, menurut saya ruangan kamar cukup sempit seperti kamar-kamar hotel bintang 3, ac kurang dingin, pilihan chanel tv sedikit. Untuk menu sarapan buffet minim sekali pilihannya, lagi-lagi seperti bintang 3, hanya ada 2 lauk, bahkan salad bar tidak ada, kopinya pun adalah kopi sachet (sesuai dengan keterangan yang tertulis di bar) yang sudah di buka dan di masukan kedalam wadah atau toples. Proses checkin kamar yang cukup lama, dikarenakan antrian, & petugas front office hanya 1 orang, padahal sedang long weekend, seharusnya manajemen bisa menempatkan petugas lebih dari 1. & untuk harga yang cukup tinggi ini harusnya bisa mendapatkan fasilitas waterboom. Kelebihan : Lokasi menjadi 1 dengan mal terbesar di balikpapan. Kamar bersih, tempat tidur nyaman, air panas dan dingin berfungsi dengan baik. Restoran & cafenya asik buat nongkrong. Free biaya parkir selama menginap.
SH
29 Oct 2020 - Family
3.8/5
fasilitas ok, tapi variasi makanan & sarapan yg perlu ditambah
Hadi Ismawan
21 Oct 2020 - Couple
4.0/5
sandal lama cuma satu
ES
22 Jan 2020 - Family
4.0/5
Kamarnya bagus, dekat mau ke mall. Sayangnya dapat kamar yg banyak nyamuknya di kamar mandi saja saya dapat 6 ekor.
RR
13 Jan 2020 - Family
4.0/5
Pada saat masuk kamar setelah cek in tercium aroma kurang nyaman seperti bau pesing, bukan satu kamar saja tapi 2 kamar yang saya pesan, mungkin penyebabnya alat pelnya yang tidak dibedakan antara alat pel toilet dan alat pel lantai kamar, tolong lebih diperhatikan ya, thanks.
AW
03 Jan 2020 - Solo
1.2/5
Bad service
3.5
From 62 reviews
Cleanliness
3.5
Rooms
3.0
Location
4.5
Service
3.5
Value
3.0
Couples
2
Family
22
Solo travel
6
Friends getaway
2
Business
26
Ontourincorparated
30 Nov 2019 - Solo travel
I class this as a mudguard on a car .... shinny on top but muddy underneath...... 5 nights here is more than enough..... royal suite .. not !!!! .... very average even by Indonesian standards.... room service very slow ... house keeping even slower...,. Running repairs to everything while I was there .... food yer that was a plus ... but when you have to teach the girl that does your eggs how to make pouched eggs ... there's a problem!!!!! ... cheap enough but ! Location pretty central.... plaza not far away ... taxi service ok but paying for parking every time you get a taxi to the front door .. mmmmmm !!! .....staff friendly enough to help ...., pool .. to much clohorine ... I wonder why ... maybe it was to hide the smell ...
VAS1586
13 Oct 2019 - Business
Was on a business trip to Balikpapan, happened to see this hotel in the Pentacity mall campus, made arrangements for booking. Reached on a Sunday evening, taxi from airport to hotel 70k. Hotel has two entrances, the North Tower (adjacent to Starbucks of pentacity mall) and South tower (opposite to Ruby Towers apartments). Reception functions at the 7th floor for both the towers separately. The Aqua swimming pool cum theme park with water slides is just between reception and restaurant Aqva Palm. Check in was swift. Room at 11th floor access through elevator by card access only. Good safety. Rooms looked new, toiletries OK (dental kits, shower cap, shaving kit, lotion, comb, disposable bag for sanitary purposes, ear buds, etc) Hand wash lotion canister, shampoo canister and body gel canister were available and topped up regularly. Towels though not great quality were neat, clean and a pair kept. Slippers were of surprisingly good quality with the Astara mark. At the south tower were sea view rooms with Ruby towers blocking the complete view. Room service was fine, restaurant bfast is OK. Food taste is fine but variety could be brought in. The restaurant has a lounge bar, good with arrangements for smoking outside. I believe the rates could be brought down a little for a parity to value you get. I would appreciate the Malaysian duty manager who stepped in over a confusion at the restaurant on room charging. Good person with great presence of mind. Restaurant and bar staff are working hard, especially that little girl at the kitchen with a Gilbab and Lion, the bar tender. My appreciation to Dewi and all restaurant staff for locating my credit cards box at the restaurant and bringing it to my room. I would have been in trouble otherwise. Good honest people. In all I enjoyed my stay there which was for almost 12days. Will book again if I need to visit the place.
JeanTLL
09 Oct 2019 - Business
In general, the room/toilet is small and not well maintained. If you are fussy about marks and stains on the walls and doors, this is not a hotel for you. Various rust marks across the room as well. The bin was not emptied. Breakfast spread is decent but doesn't taste good. I would rate this hotel more three star than four star. In general, will not recommend this hotel unless you need a mall nearby, and a swimming pool that has slides.
dikdik72
10 Oct 2019 - Business
Not worth for the money. Quiet expensive compared to the services. For my long stay they didnt clean the room everyday as it should be. The floor a bit oily for a few day, already called the house keeping but they didnt seem solve that tiny problem. Just find another place to stay.
ibrahim_lubis
26 Aug 2019 - Business
This hotel are suitable for family. Hotel with nice pool and waterboom, attach to mall, best location in town. Room a little bit small for four stars hotel. A little bit confused about the hotel lobby, that you need to level 7 for hotel area. Staff are great. Water drain in bathroom are pathetic, its flooded all around the bathroom.
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