Based on experience and the opinion of several colleagues, BW hotel has made a significant improvement compared to my previous visit. Especially Food and Beverage area, both F&B Production and Service. I had unpleasant experiences regarding the food quality before and consequently made me hesitant when our staff proposes an event at the BW Palu hotel. Nevertheless, to verify it, I invited 2 of my staff to dine at the restaurant, I was wrong, the quality of the food has improved (thanks chef for prepare delicious dishes). F&B services (Juli, Husnul, and Tesha) and other staff are friendly and very helpful. The Marketing, MICE, and Front office teams are also very supportive, so the events run smoothly.
One of my opinions is the Sauna facilities need to be improved by providing lockers to store personal items so that we don't have to put things on the floor outside the sauna room.
Overall "Outstanding" service. I also want to take the opportunity to thank the BW Palu team for your kind hospitality. I will recommend this hotel to our network.