As the title indicates, it's one of the best Four Points in the Marriott portfolio. No matter as a member or ambassador, they do try to go out of their way to make you feel VIP, even when the staff might have a little trouble with communication in both English and Bahasa.
The suite is lovely and was upgraded as an ambassador elite to the suite on request. (FP BPN didnt pre-upgrade me both times.) Not my favorite Four Points suite, but it's roomy, decorated nicely, and has a beautiful bathtub. I've had two different suites over two stays: one in the corner and another between two other suites. (FP BPN only has five suites and they're all on the 10th floor facing the pool and courtyard.) The living room is cute with their color scheme, but in both suites, the walls feel too bare. In the corner suite, there is a little bit of empty space that could be utilized, but I still like the living room as it's stylish and practical. The bedroom of the suite won't have any differences between each room. The headboard is beautiful as it's part of the wall along with the end tables being stylish matching the rest of the furniture. The bathroom is nice, but the sink design is just terrible in use, but nice looking. I would prefer to change the sink entirely so it doesn't make me all wet while just running the water. The shower is big enough. While I like the transparent door between the living room and bedroom, I wish it was frosted as it would allow more privacy if the living room is in use. While the closet on the other hand needs a door too.
F&B at FP BPN is one of the best too. When I tried chef Boy's cooking the first time, I fell in love. His culinary skills are top notch. I would personally follow him to another hotel just to try his cooking again. They do allow special requests for new dishes you want made, but this is where communication is lacked as sometimes when you requests special dishes or alterations to dishes, communication to other staff working another day isn't there. It's like, a special request is only known by a few staff, but not all. However, Gusti knows how's to resolve issues and make sure they don't happen again showing how well fit he is on a management level. Him along with the rest of the restaurant staff, they are my favorite.
Reservations and front office all have lovely friendly smiling faces, but sometimes it's tough to communicate what you might want. Numerous times, I've had to ask someone, like Gusti, to help me out resolving some issues. That shouldn't be the case as he is F&B, but he is so helpful and communicates so well that he is my go to for bigger issues. That being said, knowing Marriott systems (in comparison to other properties), more detailed orientated, and a more coherent environment would allow them to be more ironed out.
Housekeeping, does a swell job keeping the room clean. Sometimes in a hurry, but that is normal for housekeeping as it's a demanding position when there are many rooms occupied.
Overall, I will always return to FP BPN as it's lovely. Sometimes there have been major issues, but most of the time they have been ironed out. I hope for many future stays whenever I am in Balikpapan.