Four Points By Sheraton Jakarta Thamrin

Nicely located in the middle of the city, close to major tourist attractions, government offices and top class malls. Hotel itself is small, cozy but rooms need a lot of improvement especially on soundproofing the walls and windows, I can easily hear neighbours talking, TV sounds, all their private activities, etc. Super annoying! This time the bed sheets were soiled, pillow cover as well, and towels were old so there's some unpleasant scent. Breakfast, very basic and asking for egg Benedict always super slow here, if not for loyalty membership I think twice coming here again.

Good : checkin process is smooth, front desk staff was attentive and friendly, appreciate that they actually called me to let me know that the room was ready, excellent customer service. The room is compact, but nicely arranged, bed was super comfortable, I had a good night sleep. Hot water was perfect too. I asked for extra towel, and the staff was so quickly attend to my request. Location is great, 10 minutes walk to Plaza Indonesia, which is very convenient. Bad : The breakfast, where do I start? 1. The variety is just... bad, doesn’t feel like this is a ‘by Sheraton’ or belongs to Marriott, very limited food variety 2. No egg station visible, I had to order it and I was impatient and starving so I have to only eat rice, sausage and fried bihoon, very ‘nasi uduk depan rumah’ style 3. Found a dirty plate, and to be honest all plate seems not cleaned properly, in this situation, this is very crucial. 4. Limited bread selection, not interesting at all. 5. No one offers coffee or tea, probably due to covid protocol? So, I know the time is hard, hotels are suffering, but it shouldn’t be this bad, you guys needs to appreciate people spending money ( which we don’t have much these days) to get away for the weekend only to find the breakfast is no better than what you get at home, I believe you can improve. Please take this as constructive criticism. I can let this slide, if this is not ‘ Four Points by Sheraton’ I use members rate, imagine other people who pays 900K to have these kinds of breakfast setting. please, live up to your big name. Will definitely return, to see the improvements.

First, check in process was so quick. I arrived little bit late and hotel already checked in for me. 5mins later I can enter my room with good view, Jakarta main street. Staff already explain that due pandemic issue, all amenities provide by request, room service request by scan barcode on their channel. They also provide mask and hand sanitizer by request. Breakfast menu I chose american breakfast and extra egg bennedict. Breakfast was delicious, and served with health protocol. This hotel is near with 2 malls in Jakarta, Grand Indonesia and Plaza Indonesia for shopping. If you looking for cafe, near hotel area lot of good cafe and coffee shop. Of course, if you stay on Sunday you can join car free right in front if the hotel. Very strategic hotel. One of my favorite transit hotel in Jakarta. Thank you for great stay experience.

Planned to stay only 1 night, but ended up extend my stay for 4 nights. They deserved a big shout out for such an outstanding service. Very good meal every bfast. All the staffs were excellent, friendly, fast response. They had a high standard on cleanliness. Beyond nice room. Both my dad and I are agree that we had a very pleasant stay at FourPoints Thamrin. Will definitely come again sometimes in the future.

It was my great pleasure on having stay at Four Points by Sheraton, Jakarta, Thamrin City. All staffs were so attentive and polite respoding any requests or just need assistance throughout. Rooms were just enough in metre size, with advanced technology, along with fully - equipped bathroom amenities. Breakfast were also served so delighted and appetite. Thank you for all the delightful and responsive assistance throughout my stay in the hotel.