Four Points by Sheraton Surabaya, Surabaya
Four Points by Sheraton Surabaya, Surabaya
Four Points by Sheraton Surabaya, Surabaya
Four Points by Sheraton Surabaya, Surabaya
Four Points by Sheraton Surabaya, Surabaya
+ 64 others
Hotel

Four Points by Sheraton Surabaya

Embong Malang, Surabaya

Reviews

Tiket
4.6
Fantastic
From 154 reviews
Tripadvisor
From 485 reviews
The most helpful reviews
AW
07 Sep 2020 - Solo
5.0/5
hotelnya luarbiasaaaaaa bgtz... kebaikan customer service adalah point pertama yg terpenting. saya datang dari luarkota memakai mobil pribadi..datang lebih awal. mereka membantu proses check ini sehingga saya bisa beristirahat dan mandi. terima kasih untuk kebaikan tim customer service.
SS
03 Aug 2020 - Family
4.8/5
kami sekeluarga menginap di sheraton.kamar cukup luas.breakfastnya istimewa rasanya enak smua.staf juga sangat ramah.
Achmad Rifai
26 Feb 2020 - Family
2.4/5
Saat booking sudah saya berikan note untuk kamar bebas asap rokok, karena ayah saya sensitif terrutama asap rokok. Dengan alasan sedang penuh, maka ayah saya diberikan kamar tidak bebas asap rokok. Terpaksa ayah saya terima kamar tersebut dan memintanya untuk dilakukan penyemprotan refreshner, dan menyebabkan agak berkurang bau asap rokoknya. Selama perjalanan di lorong pun sangat tercium bau asap rokok. Untuk peralatan mandi (handuk) sudah berwarna kusam. Dengan predikat menyandang nama besar Sheraton dibelakang namanya, dan atas rekomendasi dari beberapa keluarga yang sudah menginap, kami mengharapkan jauh diatas pengalaman yang saya alami kemarin. Sungguh big NO
FW
15 Jan 2020 - Family
4.2/5
Hotel yg letaknya strategis jd satu dengan TP, pelayanan cepat & ramah, makanan enak, view bagus minusnya cuma kolam renangnya kecil..
Wayan Weda Asmara Dewi
09 Dec 2020 - Couple
5.0/5
hotel terbaik,pelayanan dan makanannya jg terbaik
Location
Jl Embong Malang 25 - 31,Tunjungan Plaza
maps
1
Night

About Accommodation

Check-in & check-out time
Check-in time:
3 PM
Check-out time:
noon
Do you want to check-in early? Arrange check-in time with the accommodation

Policy

Description

FAQ
What is the address of Four Points by Sheraton Surabaya?
Four Points by Sheraton Surabaya is located at Jl Embong Malang 25 - 31,Tunjungan Plaza
What are the standard check-in & check-out times of Four Points by Sheraton Surabaya?
The standard check-in time at Four Points by Sheraton Surabaya is starting from 3 PM and the latest check-out time is at noon
What are the facilities available in Four Points by Sheraton Surabaya?
Facilities available in the hotel are (some may require extra charges):
  • Swimming Pool
  • Wifi
  • Parking
  • Restaurant
  • 24-Hour Front Desk
Does Four Points by Sheraton Surabaya have a swimming pool?
Yes, Four Points by Sheraton Surabaya does have a swimming pool.
Faciliies
Popular Facilities
Swimming Pool
Wifi
Parking
Restaurant
24-Hour Front Desk
Spa
Elevator
Meeting Facilities
Sports, Spa & Recreations
Barbecue grill(s)
Darts
Fitness facilities
Outdoor pool
24-hour fitness facilities
Children's pool
Pets
Pets not allowed
Pets allowed
Payment Method
Credit card is compulsory as a deposit
 

Reviews

4.6
Fantastic
From 154 reviews
Cleanliness
4.7
Facilities
4.6
Location
4.8
Service
4.7
Value for money
4.3
Couple
17
Family
103
Solo
31
Group
3
Vacation
109
Business
33
Medical
2
Others
10
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Reviews with photos
AW
07 Sep 2020 - Solo
5.0/5
hotelnya luarbiasaaaaaa bgtz... kebaikan customer service adalah point pertama yg terpenting. saya datang dari luarkota memakai mobil pribadi..datang lebih awal. mereka membantu proses check ini sehingga saya bisa beristirahat dan mandi. terima kasih untuk kebaikan tim customer service.
SS
03 Aug 2020 - Family
4.8/5
kami sekeluarga menginap di sheraton.kamar cukup luas.breakfastnya istimewa rasanya enak smua.staf juga sangat ramah.
Achmad Rifai
26 Feb 2020 - Family
2.4/5
Saat booking sudah saya berikan note untuk kamar bebas asap rokok, karena ayah saya sensitif terrutama asap rokok. Dengan alasan sedang penuh, maka ayah saya diberikan kamar tidak bebas asap rokok. Terpaksa ayah saya terima kamar tersebut dan memintanya untuk dilakukan penyemprotan refreshner, dan menyebabkan agak berkurang bau asap rokoknya. Selama perjalanan di lorong pun sangat tercium bau asap rokok. Untuk peralatan mandi (handuk) sudah berwarna kusam. Dengan predikat menyandang nama besar Sheraton dibelakang namanya, dan atas rekomendasi dari beberapa keluarga yang sudah menginap, kami mengharapkan jauh diatas pengalaman yang saya alami kemarin. Sungguh big NO
FW
15 Jan 2020 - Family
4.2/5
Hotel yg letaknya strategis jd satu dengan TP, pelayanan cepat & ramah, makanan enak, view bagus minusnya cuma kolam renangnya kecil..
Wayan Weda Asmara Dewi
09 Dec 2020 - Couple
5.0/5
hotel terbaik,pelayanan dan makanannya jg terbaik
Zainal Abidin
12 Aug 2020 - Solo
5.0/5
kamar luas view pusat kota hanya saja ac nya kurang dingin, makanannya enak pelayannya ramah, kolam renang nya tenang.
SS
08 Aug 2020 - Family
4.6/5
check in sempet lama mgk karena four point TP dialihkan ke sheraton.untuk kamar masih cukup bagus.yg istimewa breakfastnya enak smua.top chefnya.sempat minta nasi goreng tidak pedas.dibuatin lengkap ama lauknya untuk anak saya yg masih kecil.thank you nasi gorengnya enak sekali sampe anak saya habis.
PA
23 Feb 2020 - Family
4.6/5
Suka tempatnya deket sama mall dan bersih serta ramah
ES
11 Jan 2020 - Family
5.0/5
Bersih, luas, strategis
citra lusiana guntur
13 Dec 2019 - Family
4.8/5
Sy sdh berkali2 ke Sby, tp bru kali ini menginap di hotel *4 yg hrga nya 5x lipat hrga hotel yg biasa sy pakai jika ke Sby..Semua krn kebetulan ank kami akan di wisuda di Sheraton.. Dan saat sy pesan hotel ini mendptkan hrha yg lmyn tinggi lewat tiket.com pdhl sy booking jauh2 hari sblmnya... Tp over all puas dgn pelayanannya yg ramah dan hotel yg bersih. Hrp di pertahankan.. Hanya mgkin bisa di pertimbangkan untk biaya tmbhn breakfast yg lmyn mahaaall per org nya.. Rp. 239.000. Hanya itu saja masukannya...Terima kasih untk pengalamannya....
4.5
From 485 reviews
Cleanliness
4.5
Rooms
4.5
Location
5.0
Service
4.5
Value
4.5
Couples
41
Family
139
Solo travel
30
Friends getaway
31
Business
212
ramadhini
20 Jan 2021 - Solo travel
Staying in Four Points by Sheraton Surabaya was very memorable. All service from front office, housekeeping, and all staff in the restaurant are very friendly and attentive. During this pandemic situation, when checked in process I particularly like the way your staff Rangga deliver the health protocol very well-implemented and extremely helpful. Upon departure thank you for the flexibility late check out given by Ms. Sandra Devi. The room also was very nice and comfortable. Another plus value is the connection of this hotel with Tunjungan Plaza Mall, as well as the hotel's strategic location. Very satisfied, and definitely will come back soon.
KyanL
26 Dec 2020 - Friends getaway
My stay at Four Points Surabaya has been a very pleasant experience. Hotel is located in central of the city. Their staffs were very helpful and friendly. Lim, the bar tender served us delicious drinks and recommended nice local food. One annoying part is the elevator. They only have three elevator serving the whole hotel. During the pademic time with limitation of fours persons per car, the waiting time can be very long.
GeraldoL
22 Dec 2020 -
One of my best stay! Stayed here last weekend, check in process, handled by Oktalina, was a superb service. She accommodate my request for staying at a higher floor room. She did inform basic things I should know during my stay before I even asked. The room was cozy as expected. The bed was great, four best pillows, 42" TV (? probably bigger than 42, not so sure) with complete channels. Other room amenities were complete as advertised: electric kettle, coffee, tea, iron, refrigerator, hair dryer, torch, slippers, hand sanitizer, toiletries. Note: the labels on each lamp panel are really helpful! I have read some reviews before my stays, however, I did not experience the same bad experience like the others, the managements must be doing their homework. The provided mineral waters were 2 bottles of 600ml (not 330 ml). The towels were in very good condition, it was soft, white, and clean. They provided 2 sets of towels, each set consists a bath towel, a hand towel, and a washcloth. They asked for parking ticket to be stamped during check in AND check out time. The breakfast was superb!! Though it was crowded, the staffs were agile. Coffee and tea were served fresh by the staff. Hats off to Husni who check on my table (and other tables) several times to ask whether I need something. The breakfast selection was one of the best one. I did not have any complaints about this. Really enjoyed my breakfast time. Overall, it was a great experience to stay here and absolutely will be back again.
Farida39
02 Dec 2020 -
Great place to stay and shopping in one area. only a few steps walking to Tunjungan Plaza. Thank you to Oktalia ( front desk ) who helps to arrange my rooms also Mega, Sandra ( FDA ), Adit ( Lime restaurant ), Housekeeping team who made my stay are wonderful. Tips from me if you traveling with family choose twin beds ( perfect size ), my room is clean, Buffet breakfast is great. Parking is free. I will recommend this hotel.
bayu_k2608
05 Aug 2020 - Business
Excellent service by all staff made me always stay at Four Points by Sheraton. And they did perfect job to keep guest avoid from Covid 19, start from checking body temperature , sanitizing hand also wearing mask is a must. So guys don' t missed this spectacular hotel
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