Grand Mercure Jakarta Kemayoran

Highly recommend this hotel, we are very pleased with their service, room was very comfy. we want to appreciate for Mr. Jordan as receptionist who greet us upon checkin, and process was so smooth and informative about the room was cleaning by desinfectan, its very important in this situation, register for free parking and we can do antigen in the lower ground, so we no need to find out from outside hotel. thankyou for Mr. Rangga who assisted our belongings and Ms. Cia as operator who helped our request. thankyou for housekeeping who desinfectan our room, that we felt secure for staying in grand mercure, stay safe all

I was quarantining 7 nights at this hotel. It was a prepaid package. I stayed in a standard room with King Bed. It was a great experience: Comfortable room with a fridge that worked really well, great space, and a table that I could move and adjust in a better way to work. Large, comfortable bed and pillows. Air conditioning works great, I love sleeping with the cold room and this was possible in the hotel. Darkness of the curtains was good, it managed to keep it dark until late in the morning although I still think the perfect thing would be a total blackout. Bathroom with great water jet, and perfectly clean. Large, quality towels with good products, including toothbrush and toothpaste. The food in the quarantine package exceeded my expectations, but when I asked for the hotel's room service (paid separately), the food tasted really good! Try the burgers, the cheesecake and the Brazilian Meat. The drinks ordered separately came at a good temperature. I didn't have the opportunity to eat breakfast at the hotel, but I imagine it is of great quality. In short: a great hotel, I was very well attended by the manager Daniel, by the reception/room service attendant Alini and by Tegul who cleaned the rooms. He was extremely friendly and efficient in the quality and speed at which he did the cleaning, even with the restrictions of the pandemic. Excellent service! A negative point is the high price of non-alcoholic and alcoholic beverages and room service dishes. I understand it to be a 5 star hotel but I think that for a lower value guests would make more orders. Would go back to the hotel for sure!

During my daughter and I stayed in Grand Mercure Kemayoran for quarantine was great. Room was big, nice and clean. The food 3X times per day was very good( Indonesian, Asian and Western). All staffs was friendly and helpful. One day we would like to come back to here. Thank you Grand Mercure Kemayoran.

today is our 19th anniversary, and we want to celebrate in grand mercure kemayoran, but bloked day by PPKM so we felt difficult to going there. last month, we have an wonderfull staycation, special thanks to pak jordan that we got free upgrade to deluxe, he said the room is bigger than superior. we felt disappointed about swimming pool and gym are closed during pandemic but he give us suggestion to enjoy welcome drink in pulmera lounge, and woww the place is very comfortable and we LOVE IT!

The staff is fluent in English, so I had no problem getting any of my needs met (and they were very gracious with me when I tried to speak Indonesian). Since it isn’t safe to go out and about right now, it’s better to have everything delivered to your door. Whatever you ask for shows up within a couple minutes, which is really great if you are a heavy caffeine drinker like me. The food is delicious and comes completely sealed. Everything worked great; there were no broken, noisy, or leaky appliances. All of the furniture is clean and comfortable. You definitely can’t go wrong staying here!