HARRIS Hotel Pontianak

My Wife and I really enjoyed the comfortable room that we stayed in at Harris Hotel Pontianak, it is spacious, clean, and has a nice view of the Gajah Mada Street as well as the Kapuas River. The breakfast was excellent, there were a variety of food to choose from and the staff at the cafe were also friendly & helpful to serve all of the guests. I personally want to applaud and thank Mr. Arief at the front desk (check in & check out desk) for his kind hospitality and dedication to ensure that all of the hotel guests feel welcome and been served as accordingly. Keep up with the good work Pak, as I wish you the best to continuously provide the highest standard for Harris Hotel Pontianak. The only downside of this hotel is the very limited car parking space in the premises but no need to worry as there is a 24 hour and safe car parking bulding facility across the road just behind Neo Hotel with reasonable rate per hour.

Comfy room at 11th floor with the view to the city. Big window in half tall the wall, it would be much dramatic view if all in glass-wall window. The aircon works ok, eventhough during my 2nd day the aircon totally broke the whole day until I called the hotel staff. It has daybed in the room. Don't expect for the tv, since nothing comes clear. The room size was proper, with additional carpet and plywood flooring. It has fridge and safety deposit box. The hotel seems to be a renovation of former structure, maybe a mall or something. The lobby isn't much to say but a simple yet minimalist, together in a floor with restaurant for breakfast and a small lobby. It has rooftop cafe which all beverages came from the pool bar, and its view is stunning either to sunset in the west and the Kapuas river in the east, as well as the surrounding city view. There's a DJ show every evening during the sunset. The swimming pool at the rooftop is proper, not too small neither large. The downside, they wasn't prepared the swimming pool towel by the time I got there, and asked me to brought my room towel, which for me was a big mistake of hospitality service. They should know the difference use of pool towel and bath towel better. The pool bathroom wasn't got enough attention for its cleanliness. The conference room was proper, but I didn't feel comfortable with the dining concept for the conference participants which gathered with other conferences that day, makes the dining venue was so packed. Eventhough they applied Covid-19 protocols for some buffet, but still very limited seats to use, particularly with a proper distance. The breakfast variety wasn't as I expected for a 4 stars hotel, but the taste was ok. The location of this hotel is in the middle of everything. Most of the staffs were pretty attentive with the guest needs, particularly the breakfast crew and the housekeeping staffs.

I arrived with my colleagues after 2pm. The check in took a while. The staff said that there were problems with the laundry that made them have to take more time to prepare for the linen and towels. We have to wait for about 40 mins and then we got the key on each of us. I entered the room and found no towels. Called the receptionist again and they were not sure when to deliver the towels because of the towel problem. However, they promised to send a copu. I waited for about 2 hours and no towels came. Then called the receptionist again and seemed that they forgot. Please take care of the guest thoroughly in the future! Room was okay. The shower height cant be adjusted, seems the lock was broken. Breakfast was also okay.

My first impression was in Harris Hotel in Tebet, Jakarta. It was joy and good experience. When i found it too in Pontianak, my first taught was to brought my children since this hotel so child-friendly. They so enjoying their experience in swimming and coloring. Thank you Harris Hotel

Overall harris hotel is good, the facilities, location, and food is good. But i cannot find restaurant menu at room, so this is make difficult to order some food. The pool is good and clean. The wifi little bit slow. Thank you