Hotel Ciputra World Surabaya, Surabaya
Hotel Ciputra World Surabaya, Surabaya
Hotel Ciputra World Surabaya, Surabaya
Hotel Ciputra World Surabaya, Surabaya
Hotel Ciputra World Surabaya, Surabaya
+ 138 others
Hotel

Hotel Ciputra World Surabaya

Pakis, Surabaya
Don't worry! This place added extra measures to ensure the cleanliness.
Body Temperature Check
Personal Protective Equipment
Cleaning & Disinfection
Social Distancing Rules
Sanitation Kits Availability

Reviews

Tiket
4.5
Fantastic
From 200 reviews
Tripadvisor
From 963 reviews
The most helpful reviews
AS
03 Aug 2020 - Solo
3.4/5
1.Handuk agak kusam, 2.parkir bisa 2 mobil free of charge 3. Pelayanan ramah
NICHOLAS TANDIANTO
18 Mar 2020 - Couple
5.0/5
nilai sempurna untuk seluruh aspek, kecuali menu breaskfast
RK
13 Mar 2020 - Couple
4.4/5
Karpetnya agak kotor, telfon tidak berfungsi but over all still good
EN
13 Mar 2020 - Family
5.0/5
Keseluruhan saya sangat puas menginap disini walaupun ada kendala pada saya yang tiba² sakit sehingga tidak bisa full menikmati kenyamanan & fasilitas hotel. Manager incharge beserta staf saat itu yang cepat tanggap memberikan bantuan kpd saya yg memerlukan kursi roda & taksi ontime menuju RS terdekat yakni RKZ. Sarapan pun rasanya enak, macamnya cukup beragam dan posisi penyajian yg sangat mudah dijangkau. Serta penataan meja & kursi makan yg cukup nyaman. Satu hal yg kebetulan saya notice krn saya memerlukan setrika, namun tidak tersedia. Mungkin next time bisa disediakan. Overall bagus, mudah²an saya bisa kembali menginap disini dalam kondisi yg sehat sehingga bisa menikmati semua fasilitas hotel. Than you so much
Lisa Susanto
24 Sep 2019 - Family
5.0/5
Sudah kesekian kalinya saya nginap di sini, seperti biasa pelayanan kebersihan dan lokasi ok banget krn ke mall tinggal jalan kaki, jadi tidak susah cari makan. Breakfast enak dan variasi banyak
Location
Jl. Mayjen Sungkono Kav. 87
maps
1
Night

About Accommodation

Check-in & check-out time
Check-in time:
14:00-23:59
Check-out time:
12:00
Do you want to check-in early? Arrange check-in time with the accommodation

Description

FAQ
What types of rooms are available in Hotel Ciputra World Surabaya?
The room types available in this hotel are:
  • Deluxe
  • Superior
How much does a typical room cost at Hotel Ciputra World Surabaya?
The cheapest price at Hotel Ciputra World Surabaya if you want to stay tonight is IDR 720,999
What is the address of Hotel Ciputra World Surabaya?
Hotel Ciputra World Surabaya is located at Jl. Mayjen Sungkono Kav. 87
What are the standard check-in & check-out times of Hotel Ciputra World Surabaya?
The standard check-in time at Hotel Ciputra World Surabaya is starting from 14:00-23:59 and the latest check-out time is at 12:00
What are the facilities available in Hotel Ciputra World Surabaya?
Facilities available in the hotel are (some may require extra charges):
  • tiket CLEAN
  • Swimming Pool
  • Wifi
  • Parking
  • Restaurant
Faciliies
Popular Facilities
tiket CLEAN
Swimming Pool
Wifi
Parking
Restaurant
24-Hour Front Desk
Spa
Elevator
AC
Fitness Center
Airport Transfer
Meeting Facilities
Sports, Spa & Recreations
Fitness facilities
Outdoor pool
Snack bar/deli
Fitness
Golf course on site
Garden
Children's pool
Pets
No pets allowed
Pets allowed
Pets not allowed
No pets or service animals allowed
Kids Facilities
Baby cot
Kid's pool
 

Reviews

4.5
Fantastic
From 200 reviews
Cleanliness
4.6
Facilities
4.6
Location
4.5
Service
4.4
Value for money
4.4
Couple
31
Family
113
Solo
53
Group
3
Vacation
135
Business
42
Medical
1
Others
22
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Reviews with photos
AS
03 Aug 2020 - Solo
3.4/5
1.Handuk agak kusam, 2.parkir bisa 2 mobil free of charge 3. Pelayanan ramah
NICHOLAS TANDIANTO
18 Mar 2020 - Couple
5.0/5
nilai sempurna untuk seluruh aspek, kecuali menu breaskfast
RK
13 Mar 2020 - Couple
4.4/5
Karpetnya agak kotor, telfon tidak berfungsi but over all still good
EN
13 Mar 2020 - Family
5.0/5
Keseluruhan saya sangat puas menginap disini walaupun ada kendala pada saya yang tiba² sakit sehingga tidak bisa full menikmati kenyamanan & fasilitas hotel. Manager incharge beserta staf saat itu yang cepat tanggap memberikan bantuan kpd saya yg memerlukan kursi roda & taksi ontime menuju RS terdekat yakni RKZ. Sarapan pun rasanya enak, macamnya cukup beragam dan posisi penyajian yg sangat mudah dijangkau. Serta penataan meja & kursi makan yg cukup nyaman. Satu hal yg kebetulan saya notice krn saya memerlukan setrika, namun tidak tersedia. Mungkin next time bisa disediakan. Overall bagus, mudah²an saya bisa kembali menginap disini dalam kondisi yg sehat sehingga bisa menikmati semua fasilitas hotel. Than you so much
Lisa Susanto
24 Sep 2019 - Family
5.0/5
Sudah kesekian kalinya saya nginap di sini, seperti biasa pelayanan kebersihan dan lokasi ok banget krn ke mall tinggal jalan kaki, jadi tidak susah cari makan. Breakfast enak dan variasi banyak
Ng Imelda Winata
14 Sep 2019 - Family
4.4/5
Yang saya sukai, pelayanannya cepat, hotelnya bersih,tapi sayang air dikolam renangya sangat dingin
HT
23 Jan 2021 - Couple
4.0/5
cukup oke, lokasi bagus
IS
19 Jan 2021 - Family
3.8/5
cukup puas dengan pelayanannya....
EH
18 Jan 2021 - Solo
5.0/5
saya merasa puas sekali stay di hotel CWS, dan staff front office dan restaurant begitu ramah. saya mendapatkan hadiah ultah dengan mendaptakn upgrade kamar ke grand deluxe dan mendapatkan kejutan kue ulang tahun dri staff reataurant... cuma sedikit tambahan untuk kebersihan handuk, sedikit apek sih but overall it's a perfect 👍👍👍
RL
02 Jan 2021 - Family
3.6/5
saya memesan 2 malam dengan invoce yg berbda, sblmny kamar sy ada bermasalah dengan fasilitas di dlm kamar dan malam sebelumnya jg sdh dibolehkan pindah kamar, sy jg sdh req keinginan arah pemandangan kamar dan disanggupi, besoknya pd saat check in ulang jg sdh sy infokan req tsb, lalu sy tinggal utk keluar makan siang, namun pd saat balik, sy tidak mendapatkan sesuai keinginan sy.. sangat disayangkan, sy berencana komplain namun sy melihat meja check in sebelumny cukup ramai jd sy mengurungkan niat krn ada kemungkinan kamar penuh.. jd sy langsung istirahat saja dr pd harus pindah kamar lg.. sangat disayangkan dan sy cukup kcewa
4.5
From 963 reviews
Cleanliness
4.5
Rooms
4.5
Location
4.5
Service
4.5
Value
4.5
Couples
129
Family
318
Solo travel
52
Friends getaway
55
Business
355
bagoesh2019
18 Jan 2021 - Solo travel
I'm so happy with the front office staff, TIARA as she welcomed me politely and she gave me upgrade as this is my birthday trip. The view is amazing and for sure I really recommend this hotel for Surabaya trip! And MITA for restaurant staff, i'm so happy for little surprise to gave me delicius birthday cake... ❤❤
Margiet C
30 Dec 2020 - Business
Thankfully I got great service from Ciputra Hotel. From staff, room, and breakfast menu is satisficing. The location is great closed to shopping mall so it is very helpful to get snack or something to get. The hotel apply COVID-19 protocol in good way.
Seaside42364477100
27 Dec 2020 -
Having stayed a whole Christmas night with my wife at Ciputra World Surabaya was a magical experience. The night view of Surabaya from the sky absolutely worths it. However, We were little bit sad as the Christmas eve dinner was full and the infinite pool was closed due to Government's regulation. But, our disappointment was gone since we got much more privilege during the staycation. The staff (Mr Oni) upgraded our standard room to the stunning room with bathtub overlooking the city. Then, bunch of thanks to him for this extra mile. All went beyond our expectations! We will definitely come back after the Pandemic to enjoy the hotel and swim on the infinity pool . Last but not least, I would highly recommend this hotel.
Meltedja
26 Dec 2020 - Family
It was our third stay in CW Hotel; this hotel is a perfect choice for us due to its proximity to my mom's house. Usually, every stay was an experience that left smiles in our faces. Not this time. Praised for its impeccable covid protocol, CW Hotel seemed to be the logical option during the pandemic, or so we had thought. At almost 4 pm, check in took longer than we had expected and we were told the room was not ready. When we were finally given the access card and went to our room, we noticed stains on the sheet, one of which seemed fresh and hadn't been washed, leaving the impression that the sheets hadnt been changed. Disgusted and freak out, I complained to the front desk and was promised a new room. Almost 2.5 hours later, no room was made available for us and we were told to keep on waiting. Blaming the hotel's laundry, the house keeping staff was rather oblivious to the fact that we had waited much longer that a professional functional 5 star hotel would made their guests wait. We were travelling with 2 young children who were tired and cranky. No option was given to us; it was either waiting or walk away. Outraged, I went back to FO and demanded an explanation. Only after I got really angry, suddenly 2 rooms were made available for us to choose. The on duty manager, Ony, did try to provide assistance, and it would have been effective had it been done a couple of hours earlier. Naturally, we were given room upgrade. The new room was beautiful, but our Christmas mood was ruined and our trust towards CW Hotel stained, like the sheets. I was deeply disturbed that apparently a  trusted 5-star hotel like CW Hotel failed to take hygiene issue during the pandemic seriously. And as if it's not enough, the next day, we were not provided with hand towels. My husband called the service, was promised fresh towels would be delivered. We waited for over 30mins, nothing came. We had to call for a second time to "beg" for towels. I'm deeply dissapointed with the management who seemed to prefer to only apologize rather than actually addressing an issue, especially when it's a sensitive issue in the midst of Covid.
S5733VAyusufa
25 Dec 2020 - Family
The room and service is always excellent. Also very easy to go to Ciputra World shopping mall so it is very helpful for i and my family to find some place to walking around. This is my visit to this hotel for many times and definitely still want to spend some more night in the near future
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