I stayed here in mid-December when first arrived in Indonesia. I expected to go to Java Timur for the holiday period and then return to Jakarta. These days, nothing happens as we plan, right?
I prevailed upon Pak Koko, the GM, to let me leave 3 bags behind (longer than their policy). He was very nice about it.
Of course, it since transpired that I have no real need to go to Jakarta so, what to do about my bags? Bu Ina, GM of ibis Styles Malang, collaborated with Pak Koko to arrange shipment for me. No easy feat, these days.
Then, Pak Roy, FOM of the Mercure, worked out the details with me and shipment was arranged.
Within two days (!) all three bags arrived, impeccably packed and in perfect condition.
This matter caused us a fair amount of grief (there was some fair value in one of the bags) and these folks really came through for us.
Terima Kasih banyak to all!!