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Mercure Padang
Padang Utara, Padang
Reviews
Tiket
4.0
Good
From 32 reviews
Tripadvisor
From 700 reviews
The most helpful reviews
Popular Facilities
Swimming Pool
Wifi
Parking
Restaurant
24-Hour Front Desk
Spa
Elevator
Location
Jl Purus IV No 8 Padang,West Sumatra Indonesia
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About Accommodation
Check-in & check-out time
Check-in time:
-
Check-out time:
noon
Do you want to check-in early? Arrange check-in time with the accommodation
Policy
Description
FAQ
What is the address of Mercure Padang?
Mercure Padang is located at Jl Purus IV No 8 Padang,West Sumatra Indonesia
What are the standard check-in & check-out times of Mercure Padang?
The latest check-out time is at noon
What are the facilities available in Mercure Padang?
Facilities available in the hotel are (some may require extra charges):
- Swimming Pool
- Wifi
- Parking
- Restaurant
- 24-Hour Front Desk
Does Mercure Padang have a swimming pool?
Yes, Mercure Padang does have a swimming pool.
Faciliies
Popular Facilities
Swimming Pool
Wifi
Parking
Restaurant
24-Hour Front Desk
Spa
Elevator
Sports, Spa & Recreations
•
Barbecue grill(s)
•
Darts
•
Fitness
•
Spa treatment room(s)
•
Fitness facilities
•
Tennis
•
Outdoor pool
•
Garden
•
Children's pool
•
Full-service spa
Pets
•
Pets not allowed
•
No pets or service animals allowed
•
Pets allowed
Kids Facilities
•
Babysitting or childcare
•
Children's club
Reviews
4.0
Good
From 32 reviews
Cleanliness
4.1
Facilities
4.1
Location
4.2
Service
4.0
Value for money
3.9
Couple
7
Family
14
Solo
10
Group
1
Vacation
26
Business
5
Others
1
Sort
Most helpful
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All
AM IQBAL BALATIF
16 Sep 2020 - Couple
3.2/5
Ternyata Perbedaan Class deluxe dan superior ga ada..
foto dtraveloka seperti deluxe lebih mewah..
tp pas di lokasi ternyata cuma beda dr viewnya saja.. yg mana padahal view dsini itu ga ada Yg bagus²
5 people found this helpful.
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Kiki Vitria
07 Nov 2020 - Solo
2.2/5
Saya sangat kecewa dengan pelayan nya.dari recepsionist bernama suci,bisa bisa nya berbicara kasar sama sesama tim nya saat sedang melayani saya pas check in.sangat sombong.
Untuk restaurant sangat buruk.untuk pelayanan sarapan antar ke kamar saya sudah mau bayar,untuk menu hanya di kasih 2 menu.pdahal sebelum nya saya menginap saya bisa dapat 4 menu,alasan nya staff nya salah,nggak mungkin kesalahan berkali kali,kesalahan itu hanya sekali.
Sudah bayar hotel mahal,tambahan biaya sarapan mahal,di tambah pula pelayanan sangat buruk yang di dapat. Hotel bintang 5,pelayanan dan sarapan bintang 1.
4 people found this helpful.
ED
08 Nov 2020 - Couple
3.4/5
Ada bbrp fasilitas yg tdk ada, pdhl di keterangan ditampilkan ada, kamar mandi gampang menggenang, sarapan sangan sedikit pilihannya. untuk harga segitu lumayan kurg sesuai.
2 people found this helpful.
AT
24 Oct 2020 - Solo
4.0/5
gooddddddddddddddddd
Is this review helpful?
A
20 Sep 2020 - Family
4.0/5
bersih dan nyaman dekat dngan kota
Is this review helpful?
BH
20 Sep 2020 - Couple
4.4/5
Proses Check In dan layanan kamar yang cepat tanggap
Is this review helpful?
Era Sepniati
01 Sep 2020 - Group
4.0/5
pengen coba lagiiii
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SB
10 Aug 2020 - Family
4.0/5
makanan enak, hotel bersih
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AP
05 Aug 2020 - Couple
5.0/5
sangat baik, pemandangan dari kamar sangat indah
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HS
23 Jul 2020 - Family
2.2/5
The bed looks neat but under the blanket there were fried rice leftover. Disgusting!!
Is this review helpful?
4.0
From 700 reviews
Cleanliness
4.0
Rooms
4.0
Location
4.0
Service
4.0
Value
4.0
Couples
82
Family
176
Solo travel
48
Friends getaway
82
Business
269
muhamadt2021
12 Jan 2021 - Business
I stayed for about 2 month with colleague for bussines trip, they consist to implement health protocol during pandemic. Their staff's are friendly and helpful, my sugestion better improve the breakfast either taste and variant. Warm reagards for all staff at Mercure Padang :)
W9228UYsarahc
26 Sep 2020 - Family
My family and I found ourselves stranded in Padang when the island we called home went into sudden lockdown during the pandemic. We are foreign workers here. What was supposed to be a 7 day stay at the Mercure, ended up being 3 months! Our home country was too far away and flights became impossible. We had no choice but to stay on but the staff went above and beyond to make our stay comfortable. They moved us into a much larger room so that our kids would have their own beds, the restaurant staff would frequently entertain our children and play with them. I don’t have all the words to express how grateful we are to our “Mercure family” who loved on our 3 little kids and did their best daily to ensure we were safe and had all we needed. They updated us regularly on how the lockdown situation was evolving in the city as well as the country. The operations manager, Pak Fery, particularly was amazing and extremely gracious. Everyone from the front office to restaurant staff and housekeeping were top-notch! No complaints whatsoever. The rooms were cleaned well, even their Executive Chef, made us special meals to help us during our very long stay. The entire management staff even threw us a special dinner the night before we left when the lockdown was finally lifted! They hold a special place in our hearts and we look forward to seeing them again. Thank you, Mercure Padang!!
Tori k
01 Sep 2020 - Family
My family was there for a short vacation, my brother was driving from pekanbaru to padang, we arrived in the morning and Ms. Intan was kind enough to let us in before the checkin time, because we were exhausted as hell after 10 hours sat in the car. Thank you for your sincere kindness Ms. Intan and other nice employees.. Good job mercure
AlbertBatubara
23 Jul 2020 - Business
One day business trip to Padang. Great Location near the sea front so able to watch the sun set and local atmosphere. Food okay and service good. They also implementing protocols related to guests who arrive for check-in, which is ok.
andymuhammad87
17 Mar 2020 -
Weekend getaway to Bukittinggi.
We choose this hotel because of the review given by “NOC” on YouTube.
Was very disappointed with the lack of communication with the staff internally.
1) we called the operator and asked what time the gym closed and they told us at 11pm. We came down at 9:15pm and to our disappointment, it’s closed at 9pm. We went to the lounge for a drink. We were greeted and welcomed by a fantastic staff Rahmat. Very knowledgeable and great service. Good job.
2) we got back to the hotel from a 3 hour drive and it was at about 12:10 midnight. We went to the reception and ask if the restaurant is still open and what time it closes. I was told that the restaurant closes at 1am. So, we went to the restaurant at about 12:15am and to our surprise, they told us it’s closed and they are setting up for breakfast.
The hotel management definitely need to look into this matter. If it says close at 1am, I assume the last order is 12:30am. So, 12:15am is still acceptable. We were very hungry and disappointed.
We would like to thank Rahmat who actually help us by recommending places to go and visit at Bukittinggi. He is very professional and knowledgeable. The best service I had so far at mercury hotel.
The management definitely needs to look into this matter.