Mercure Palu, Palu
Mercure Palu, Palu
Mercure Palu, Palu
See all photos
Hotel

Mercure Palu

Palu Barat, Palu

Reviews

Tripadvisor
From 181 reviews
The most helpful reviews
radenmakaryo
09 Oct 2018 - Business
Nice room, affordable price and clean room. Have good beach view. The breakfast food was good and tasty.I've been stay at mercure hotel for 4 days. The wifi isn't good enough, the speed was slow, they need increase the bandwith.
Richard Bayu S
22 Jun 2018 - Friends getaway
It is not free shuttle service at all as written on your beautiful expensive brochure... when i asked to your receptionist many reasons given, each person with each reason and they were not at the same page . . It seems a small matter but when it came to a responsibility, as big brand as accor, who should take in charge? . I asked to Ms. Selviana, the front desk staff, but the explanation was not professionals as expected and it made me upset.
elis939
17 Sep 2018 - Family
I always stay at mercure palu when I come here. This time I stay for 3 days. The room is clean and spacious. Since I am an accor member. I got free upgrade room and welcoming cake. All the staffs were friendly. Breakfast has many variations and so good. I will come back later
ChrisW2614
20 Sep 2018 - Business
As with other hotels under the Mercure brand, Mercure Palu is intended as a semi-luxurious hotel for business travellers, state officials, and other reasonably well to do people. The room, at least in its decor, certainly meets that expectation. The pillows are nice and soft, the bedsheets are clean, and the views are quite stunning. The food, although nothing special, is still of good quality and taste. Sadly, I still have to give the hotel three stars. First of all, the walls are quite thin, such that I was awoken at 5:30 a.m. by the person next door showering. There were also noises coming through from various directions, which disturbed me as I was developing the pictures from the conference I attended. Second, the fitness center was undermaintained and understaffed. I have been on a diet and exercise program since January, and thus availed myself to their fitness center three times. On none of these occasions was the room staffed, and there was no telephone available to reach the receptionist in case of problems. And I had problems. The first was minor; a screw seemed to have fallen out of the all-in-one workout station they had set up, and thus I had to call maintenance ... by walking into the hotel, through the restaurant, to talk to the receptionist. On the second occasion, the motor on the treadmill I was using burned out (quite literally; there was the stench of something burning), and again I had to walk to the receptionist and ask for maintenance to be sent over. On both occasions, the maintenance staff seemed to not be aware that they needed to use a key to access the room.
hanschristiang2017
17 Sep 2018 - Solo travel
The hotel is located at the seafront a bit outside of the centre. It has an agreeable swimming pool. Polite helpful staff. Rooms are very big, nicely decorated. Room service for food and drinks very good. Bathroom works. Maybe the pressure of water for the shower could be harder. But that's a minor issue. On the whole: very pleasant.
Location
Jalan Cumi Cumi No 8 West Palu Central Of Sul, 8
maps
1
Night

About Accommodation

Check-in & check-out time
Check-in time:
18:00
Check-out time:
11:00
Do you want to check-in early? Arrange check-in time with the accommodation

Description

FAQ
What is the address of Mercure Palu?
Mercure Palu is located at Jalan Cumi Cumi No 8 West Palu Central Of Sul, 8
What are the standard check-in & check-out times of Mercure Palu?
The standard check-in time at Mercure Palu is starting from 18:00 and the latest check-out time is at 11:00
What are the facilities available in Mercure Palu?
Facilities available in the hotel are (some may require extra charges):
  • Swimming Pool
  • Wifi
  • Parking
  • Restaurant
  • 24-Hour Front Desk
Does Mercure Palu have a swimming pool?
Yes, Mercure Palu does have a swimming pool.
Faciliies
Popular Facilities
Swimming Pool
Wifi
Parking
Restaurant
24-Hour Front Desk
Elevator
Fitness Center
Meeting Facilities
Children Facility
Sports, Spa & Recreations
Barbecue grill(s)
Fitness facilities
Outdoor pool
Garden
Children's pool
Pets
Pets not allowed
Pets allowed
Kids Facilities
Babysitting or childcare
 

Reviews

Oops, there are no reviews yet
Let’s book this accommodation and leave a review after your stay.
4.0
From 181 reviews
Cleanliness
4.0
Rooms
4.0
Location
4.0
Service
4.0
Value
3.5
Couples
12
Family
28
Solo travel
12
Friends getaway
18
Business
99
radenmakaryo
09 Oct 2018 - Business
Nice room, affordable price and clean room. Have good beach view. The breakfast food was good and tasty.I've been stay at mercure hotel for 4 days. The wifi isn't good enough, the speed was slow, they need increase the bandwith.
Richard Bayu S
22 Jun 2018 - Friends getaway
It is not free shuttle service at all as written on your beautiful expensive brochure... when i asked to your receptionist many reasons given, each person with each reason and they were not at the same page . . It seems a small matter but when it came to a responsibility, as big brand as accor, who should take in charge? . I asked to Ms. Selviana, the front desk staff, but the explanation was not professionals as expected and it made me upset.
elis939
17 Sep 2018 - Family
I always stay at mercure palu when I come here. This time I stay for 3 days. The room is clean and spacious. Since I am an accor member. I got free upgrade room and welcoming cake. All the staffs were friendly. Breakfast has many variations and so good. I will come back later
ChrisW2614
20 Sep 2018 - Business
As with other hotels under the Mercure brand, Mercure Palu is intended as a semi-luxurious hotel for business travellers, state officials, and other reasonably well to do people. The room, at least in its decor, certainly meets that expectation. The pillows are nice and soft, the bedsheets are clean, and the views are quite stunning. The food, although nothing special, is still of good quality and taste. Sadly, I still have to give the hotel three stars. First of all, the walls are quite thin, such that I was awoken at 5:30 a.m. by the person next door showering. There were also noises coming through from various directions, which disturbed me as I was developing the pictures from the conference I attended. Second, the fitness center was undermaintained and understaffed. I have been on a diet and exercise program since January, and thus availed myself to their fitness center three times. On none of these occasions was the room staffed, and there was no telephone available to reach the receptionist in case of problems. And I had problems. The first was minor; a screw seemed to have fallen out of the all-in-one workout station they had set up, and thus I had to call maintenance ... by walking into the hotel, through the restaurant, to talk to the receptionist. On the second occasion, the motor on the treadmill I was using burned out (quite literally; there was the stench of something burning), and again I had to walk to the receptionist and ask for maintenance to be sent over. On both occasions, the maintenance staff seemed to not be aware that they needed to use a key to access the room.
hanschristiang2017
17 Sep 2018 - Solo travel
The hotel is located at the seafront a bit outside of the centre. It has an agreeable swimming pool. Polite helpful staff. Rooms are very big, nicely decorated. Room service for food and drinks very good. Bathroom works. Maybe the pressure of water for the shower could be harder. But that's a minor issue. On the whole: very pleasant.
You’ve reported a review.
A problem occurred and we need a while to fix it. Please try again later.
You’ve already reported this review, and we’re currently checking your report.
Yay! You’ve successfully logged in
You’ve reported a review.
A problem occurred and we need a while to fix it. Please try again later.
You’ve already reported this review, and we’re currently checking your report.