As with other hotels under the Mercure brand, Mercure Palu is intended as a semi-luxurious hotel for business travellers, state officials, and other reasonably well to do people. The room, at least in its decor, certainly meets that expectation. The pillows are nice and soft, the bedsheets are clean, and the views are quite stunning. The food, although nothing special, is still of good quality and taste.
Sadly, I still have to give the hotel three stars. First of all, the walls are quite thin, such that I was awoken at 5:30 a.m. by the person next door showering. There were also noises coming through from various directions, which disturbed me as I was developing the pictures from the conference I attended.
Second, the fitness center was undermaintained and understaffed. I have been on a diet and exercise program since January, and thus availed myself to their fitness center three times. On none of these occasions was the room staffed, and there was no telephone available to reach the receptionist in case of problems. And I had problems. The first was minor; a screw seemed to have fallen out of the all-in-one workout station they had set up, and thus I had to call maintenance ... by walking into the hotel, through the restaurant, to talk to the receptionist. On the second occasion, the motor on the treadmill I was using burned out (quite literally; there was the stench of something burning), and again I had to walk to the receptionist and ask for maintenance to be sent over. On both occasions, the maintenance staff seemed to not be aware that they needed to use a key to access the room.