Mercure Serpong Alam Sutera Hotel, Tangerang
Mercure Serpong Alam Sutera Hotel, Tangerang
Mercure Serpong Alam Sutera Hotel, Tangerang
Mercure Serpong Alam Sutera Hotel, Tangerang
Mercure Serpong Alam Sutera Hotel, Tangerang
+ 63 others
Hotel

Mercure Serpong Alam Sutera Hotel

Cipondoh, Tangerang

Reviews

Tiket
4.3
Good
From 184 reviews
Tripadvisor
From 1.518 reviews
The most helpful reviews
AN
23 May 2021 - Family
2.0/5
saya diberi kamar di lantai yang isinya banyak yang sedang isoman. namun resepsionis tidak memberitahu saya diawal. Yang bikin saya curiga, lantai dimana saya menginap dijaga oleh satpam 24 Jam, dimana satpam tersebutpun diberi konsumsi dus disana. Setelah saya makan malam, didepan setiap kamar yg sedang isoman, terdapat piring bekas dengan menu yg sama (karna ada sisa makanan d piring tersebut sehingga tersadar). karena mencurigakan saya tanya ke pihak hotel, dan mereka bilang bahwa benar mereka sedang isoman namun tidak diperkenankan keluar. tapi pihak hotel tidak dengam segera membersihkan piring yg sudah dsimpan d luar. dan saya menjadi ragu kebersihan yg ada dsana, karna saya ketika cek in room, ruangan saya masih ada menempel kunci (terlampir d foto), dan ruangan sudah dingin. semakin parno.. sebaiknya dipisahkan antara yg isoman dengan yg dalam keadaan sehat wal afiat, kebersihanny jg djaga. padahal hotelny strategis tp pelayanannya mengecewakan.
Naufal fadhil Dwitama
14 Feb 2021 - Family
5.0/5
Luar Biasa Sekali .......
Cindy Felisiana
09 Feb 2020 - Family
5.0/5
Bagus smua
Wirawan Istiono
19 Jun 2021 - Family
4.6/5
Salah satu hotel terbaik menurut saya, Dan enaknya jika bawa anak, gratis sarapan untuk 1 anak, mantab bangetlah, Lebih keren lagi jika kolam renangnya ada hiburan seperti perosotan yg besar 😁👍
Naufal Fadhil Dwitama
09 Jun 2021 - Couple
5.0/5
gooddddddddddddddddd
Location
Jl Alam Sutera Boulevard Kav23
maps
1
Night

About Accommodation

Check-in & check-out time
Check-in time:
14:00
Check-out time:
12:00
Do you want to check-in early? Arrange check-in time with the accommodation

Policy

Description

FAQ
What is the address of Mercure Serpong Alam Sutera Hotel?
Mercure Serpong Alam Sutera Hotel is located at Jl Alam Sutera Boulevard Kav23
What are the standard check-in & check-out times of Mercure Serpong Alam Sutera Hotel?
The standard check-in time at Mercure Serpong Alam Sutera Hotel is starting from 14:00 and the latest check-out time is at 12:00
What are the facilities available in Mercure Serpong Alam Sutera Hotel?
Facilities available in the hotel are (some may require extra charges):
  • tiket CLEAN
  • Swimming Pool
  • Wifi
  • Parking
  • Restaurant
Does Mercure Serpong Alam Sutera Hotel have a swimming pool?
Yes, Mercure Serpong Alam Sutera Hotel does have a swimming pool.
Faciliies
Popular Facilities
tiket CLEAN
Swimming Pool
Wifi
Parking
Restaurant
24-Hour Front Desk
Spa
Elevator
AC
Fitness Center
Airport Transfer
Meeting Facilities
Children Facility
Sports, Spa & Recreations
Barbecue grill(s)
Snack bar/deli
Solarium
Fitness
Games
Free shopping center shuttle
Fitness facilities
Outdoor pool
Golf course on site
Garden
Game room
Children's pool
Kids Facilities
Children playground
Health & Medical
Medical service
Sauna
Spa (inhouse)
tiket CLEAN
 

Reviews

4.3
Good
From 184 reviews
Cleanliness
4.4
Facilities
4.2
Location
4.4
Service
4.2
Value for money
4.2
Couple
40
Family
99
Solo
39
Group
6
Vacation
133
Business
26
Medical
4
Others
21
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Reviews with photos
AN
23 May 2021 - Family
2.0/5
saya diberi kamar di lantai yang isinya banyak yang sedang isoman. namun resepsionis tidak memberitahu saya diawal. Yang bikin saya curiga, lantai dimana saya menginap dijaga oleh satpam 24 Jam, dimana satpam tersebutpun diberi konsumsi dus disana. Setelah saya makan malam, didepan setiap kamar yg sedang isoman, terdapat piring bekas dengan menu yg sama (karna ada sisa makanan d piring tersebut sehingga tersadar). karena mencurigakan saya tanya ke pihak hotel, dan mereka bilang bahwa benar mereka sedang isoman namun tidak diperkenankan keluar. tapi pihak hotel tidak dengam segera membersihkan piring yg sudah dsimpan d luar. dan saya menjadi ragu kebersihan yg ada dsana, karna saya ketika cek in room, ruangan saya masih ada menempel kunci (terlampir d foto), dan ruangan sudah dingin. semakin parno.. sebaiknya dipisahkan antara yg isoman dengan yg dalam keadaan sehat wal afiat, kebersihanny jg djaga. padahal hotelny strategis tp pelayanannya mengecewakan.
Naufal fadhil Dwitama
14 Feb 2021 - Family
5.0/5
Luar Biasa Sekali .......
Cindy Felisiana
09 Feb 2020 - Family
5.0/5
Bagus smua
Wirawan Istiono
19 Jun 2021 - Family
4.6/5
Salah satu hotel terbaik menurut saya, Dan enaknya jika bawa anak, gratis sarapan untuk 1 anak, mantab bangetlah, Lebih keren lagi jika kolam renangnya ada hiburan seperti perosotan yg besar 😁👍
Naufal Fadhil Dwitama
09 Jun 2021 - Couple
5.0/5
gooddddddddddddddddd
Dhea Christianti
17 Apr 2021 - Family
5.0/5
Staff di sana sangat membantu bahkan kami di berikan kamar 1 lantai yg sama agar akses nya mudah
EW
16 Mar 2021 - Family
3.2/5
Pelayanan FO nya kurang baik. Sudah jam 14.30 tp kamar masih belum ready, dan di walkie talkie membicarakan yg buruk tentang kami :( Kurang profesional FO nya atas nama Evi. Kami membawa bayi tapi kamar jam segitu belum ready, dan tidak membantu sama sekali, disuruh menunggu 15 menit, namun ternyata 30 mnt kemudian kami tanya, kamar masih belum ready. Beruntung ada manager / SPV yang membantu kami.
AS
15 Nov 2020 - Couple
5.0/5
The hospitality is great
Rully Ardiana
14 Sep 2020 - Couple
3.6/5
Pelayan hotel nya ramah2 tempat nya jga bersih dan setrategis berada di dekat mall dan tempat kuliner,cukup puas lah menginap di mercure
AA
09 Aug 2020 - Family
4.2/5
pertama kali nginep disini fasilitas ok pelayanan ramah tapi sayang hair dryer nya rusak padahal aku nginep di kamar previlege dan aku males komplain orangnya jd cuma review disini aja 😁
4.5
From 1.518 reviews
Cleanliness
4.5
Rooms
4.5
Location
4.5
Service
4.5
Value
4.0
Couples
131
Family
571
Solo travel
69
Friends getaway
112
Business
538
annapU4097SO
22 Jul 2021 - Business
Amazing service! Very polite and welcoming. Food was good though I wasn’t able to eat much of it because of a stomach bug. However, they were very understanding. The room was lovely and clean when I arrived. Good air conditioning as well :) Happy to stay again.
LyndonB96
16 Jul 2021 - Business
Hi, I am from the U.K. and I stayed in this specific Mercure Hotel in Jakarta for my quarantine stay. I was so happy with my stay as they provided me high protein meals which I specifically requested because of my dietary needs. All the staff were so friendly and grateful for me being there, it was such a lovely experience to communicate with everyone because everyone was so polite! I ordered extra room service and the price was really reasonable and the quality was excellent, every time I rang the phone someone would answer straight away to assist my needs. I highly recommend this hotel, lovely staff, great food and comfortable rooms with a large bed and clean bathroom. Thanks so much! Lyndon.
Noveena S
29 Jul 2021 - Family
Very satisfied with the excellent service of Mercure Alam Sutra especially Ms Yanti Lim ( Fang-Fang). We booked quarantine package with her since we still out in foreign country. She take a really good care of us so the pick up process at airport, check in, pcr etc run smoothly. Thanks Ms Fang u did an excellent job. The food for quarantine is really2 good and very complete, every main course always have fruits and dessert and also they give snack. So I can assure u will not get hungry at all within your quarantine period Already recommend this hotel and Ms Fang to my friends who seeking a good excellent quarantine hotel.
237ferryw
18 Jul 2021 - Business
Mercure Hotel are very good, clean, and reception was very kind. Safety and cleanness service are very important during pandemic. Surely will feel very safe to stay in Mercure Serpong Alam Sutera. Thank you.
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