When I stayed at the Novotel Hotel Bandung, there were some things I didn't expect to happen and in my opinion were fatal because they were related to health. Moreover, with this Covid 19 pandemic period, the hotel should make a feeling of safety and comfort while staying at the hotel. But what happened was that it made me disappointed, very disappointed. What I experienced was a blood stain on the bed sheet, and according to the clarification of the hotel concerned that my room had passed the check. after this the hotel manager ( Ms Ledy ) came to my hotel room and explained her regret for what happened and offered to replace the bed linen in the room. In my heart I speak, is it true to speak like that? if the blood stain turns out to be on the mattress and sticks to the new sheet, won't that be a problem for me. I can only think is this hotel as safe and comfortable as the ALL SAFE logo on it? Finally I was transferred to another room and had to wait a long time. Before moving to the new room, I had a chance to reiterate whether the room was confirmed there was nothing else that made me unsafe and uncomfortable. It's been confirmed that everything has been checked and it's okay, that's what I was told. Finally I tried to check all the points and finally I found that the previous guest had eaten salted eggs and there were still salted eggs left in the refrigerator. Finally I have nothing else to say about it, and just hope that this might all be me who is unlucky and also I would like to say thank you to Ms Ledy and Ms Mia who already accommodated my complaint.