Novotel Jakarta Gajah Mada

I stayed at Novotel Gajah Mada during my quarantine period. Mr. Handoko offered a great service with nice smile. Thank you for your amazing hospitality. The room is clean and quite large. The food taste should be improved

Service is very bad, wifi is very bad, water heater did not work. Staff is not handy and also security name daud is very very unapropriate manner and the security manager came to my room not even apologised keep defensive for his impolite staff, not kind of staff as 4 stars Hotel. Im staying in 16 floor and I highly not recommend this hotels for pleasant stay or quarantine.

I stayed at Novotel Gajah Mada in Jakarta during my quarantine period upon my arrival in Jakarta on 28 Dec 2020. I honestly didn’t enjoy my stay because of getting stuck in Jakarta for 5 days quarantine and lost my connecting flight ticket. However, despite of the disappointment, I appreciated the support of the hotel staff who had taken care of the quarantined guests. I also greatly appreciated Mr. Hendy for his assistance with my departure process (PCR test report, travel clearance letter and transportation arrangement to the airport).

We landed in JKT on NYE 2020 and were ordered to quarantine and met a wonderful staff member from the hotel at the bus area. We negotiated a deal so we could spend time with each other with connecting rooms, the staff member arranged this before we arrived at the hotel and made the process seamless We had our two small children with us at the time so tensions were running high but the check in process at the hotel was great, we then met Hendi who is part of the Guest relations team. He checked us in, followed up constantly throughout our visit and provided valuable information during our stay. As a former hospitality worker I haven’t received, or seen, such dedicated and personal care from a member of staff more than Hendi. We spoke to other people during QT and they also had glowing praise regarding Hendi as well. Some people actually do care, especially during difficult times in a foreign country/city and will go above and beyond to assist when needed. I also want to thank all the staff at the Novotel as they were all very positive and helpful for travellers during difficult times. Hendi, you’re a star, you deserve so much recognition and credit and just a positive person that wants to help people in need. I recommend anyone to stay at the hotel, quarantine or not, I’m sure we will be back again when everything is (hopefully) normal again.

Quarantined in one of the best hotels in Jakarta. We would like to thank the hotel staff for their helpfulness and assistance, especially the manager Hendy. His responsiveness and desire to help, promptly resolve any issue that arose, helped us a lot. Thanks for the warm welcome