Been first time here coz close by to my meeting venue. Thought the room was cozy, and all equipment work just fine. But to my surprise, the AC was not cold at all, no hot water on my first night, spider web on top of the headboard near reading lamp, and it was too late that I just arrived from the airport and I needed a good rest. So I called the reception and asked to move to a better room the next morning. The room they moved me to was cooler than previous, but when I took a shower the drainage was clogged and when I used the wash basin the drainage was also clogged and leaked. I complained to reception and asked for GM email but nobody seemed not to know about the contact at all.
Never ever want to stay here in the future. No customer service at all that when I asked for hairdryer they only have 3 units for the whole hotel!! Unbelievable! And no efforts were made to satisfy guests’ requests. I had to sleep with wet hair on 2nd night.