Disclaimer: This review is NOT about this particular, but about the Reddoorz company in general and the accomodation in panglima polim in particular.
Because we arrived late (22.00) we were welcomed by a closed gate. After calling and ringing someone (the owner) finally appeared, and looked very displeased to see us. We told him we had a reservation, of which i had a confirmation e-mail, and SMS. I paid in advance. The owner said he had no information about us coming, and rudely refused to call RedDoorz. We called the 24/7 customer service, but there was no answer.
We had to find another hotel. The next day we went here again because we booked for 4 nights. This time the owner claimed to have a reservation for the day before (although that time he denied having one!) but not for the subsequent day. Again, we called RedDoorz, and it appeared they made a mistake. Finally we moved to another place, which they arranged for us. We didn't receive any compensation.